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15 Minutes of Fame is where we highlight some of our best and most memorable letters. You must login or create an account in order to add comments to these letters.
I want my dress!!!
by Rocinda P. of Sumter, South Carolina written to Jessica London Posted Thu June 26, 2014 12:00 pm
4 replies, Last Updated: Tue December 2, 2014 5:56 pm

I emailed customer service when I didn't receieve my order & they wasn't any help. I've called on the phone only to be transfered & then disconnected.

I would like Jessica London to replace my order or give me a refund plus some other compensation for this matter.

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Consumer Review: Customer Service
by Maxwell S. of Girard, Ohio written to Time Warner Cable Posted Wed June 25, 2014 12:00 pm

On 06/21/14 I called Time Warner Cable to order new services for my new address. To say the least, my very first impression of Time Warner Cable was very poor. I had spoken to a representative who spoke broken English, (obviously an outsourced sales department) who offered me a package that did not even exist. I had ordered premium DVR services with the impression that I would be receiving 15-20...

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Digital Coupons
by Heather K. of Smiths, Alabama written to Home Depot, Inc. Posted Tue June 24, 2014 12:00 pm
22 replies, Last Updated: Fri June 27, 2014 1:52 pm

I told the cashier that I had a digital coupon to use. It was sent through my Garden Club email. She first told me that she would not honor it, it had to be a piece of paper. I told her that this coupon was sent by Home Depot and that it's 2014 and stores can accept digital coupons, she needed to scan it. The coupon had a bar code on it. She was completely clueless on how to use digital coupons....

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Planetfeedback Insider

The Suggestion Box

Well, we asked for feedback and you are sending -- nay, catapulting -- it our way! While most of you are delighted if not relieved we finally got the...

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PFB Investigates

From time to time, there is a gap between what a company says and what they do. From time to time, there is a need to look closer at a company's practices. From time to time, a consumer needs just a little bit extra help. Look to PFB Investigates to get the real scoop!

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Consumer News

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PFB's Muchas Gracias

Join us as we celebrate companies who take care of their customers. Curious if using PFB actually gets results? Here's your proof! We're adding new success stories on a regular basis so check back often...

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PFB's Consumer 101

Ever wonder the best way to provide feedback? Want tips on what to do when you have a problem? Check out these resources and add your own. It's free and you don't have to sign up!

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