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» Waiter, There's A Fly In My Soup
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15 Minutes of Fame is where we highlight some of our best and most memorable letters. You must login or create an account in order to add comments to these letters.
Accident in flight, no entertainment AND delayed luggage
by . of , written to Emirates Airlines Posted Wed April 9, 2014 12:00 pm
2 replies, Last Updated: Mon April 14, 2014 12:13 pm

I dont think it gets any worse than my experience with Emirates... I have flown with Emirates numerous times before and I have always been very happy until my recent experience...

I flew with them in Dec 2013 from SIN-JHB. Check-in for my flight from SIN-DXB was fine but when I got to my seat the in-flight entertainment didnt work!!! I rang the service bell but no-one attended to me, the...

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Different price for food on Keystone Buffet
by Michelle J. of Cascade, Maryland written to Keystone Family Restaurant Posted Wed March 26, 2014 12:00 pm
1 replies, Last Updated: Thu April 3, 2014 4:31 pm

After church Sunday we went to this restaurant for the first time under the new ownership. We were told one price, for the buffet, walking in and at it was stated on the sign as well. When we got the bill we were charge almost double per person. Apparently they charge two different prices for breakfast and lunch even though all the food it sitting out in the same area. Nether the hostess nor the...

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Chair bed purchased at your Pleasanton La-z-boy store
by . of , Posted Mon March 24, 2014 12:00 pm
1 replies, Last Updated: Mon March 24, 2014 1:09 pm

My husband and I purchased a chair bed from your Pleasanton, California store on Saturday March 8. After leaving the floor for several minutes to check, the salesperson informed us that he had one in stock in the color we requested - which happened to be the same color as the floor model. We paid $100 extra for the stain resistant product to be applied. The chair was delivered the following...

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Hardees Location 2349 Maple Ave Burlington NC 27215
by Alicia O. of Graham, North Carolina written to Hardee's Posted Mon March 24, 2014 12:00 pm
3 replies, Last Updated: Tue March 25, 2014 6:33 pm

tonight March 24th I went to Hardee's my son and I and ordered 2 philly cheeesteak burgers, they were 2 separate ordered to where I paid cash and my son paid with his debit card. I had a $20 bill and gave it to the cashier whom then proceeded to give me back change of $11.37 Since the order came out to a total of $8.63. When I left to go to another location to try to use the $10 that was given to...

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Can't cancel an order even after five minutes
by . of , written to RCJ Enterprises, Inc. Posted Mon March 24, 2014 12:00 pm
1 replies, Last Updated: Thu March 27, 2014 12:27 pm

I placed an order with RCJ Enterprises (RCJ) after midnight, on Sunday, March 24 2014. Within five minutes after completing the online order, I called them to cancel and left a message for a callback on their automated system. There was never a callback. Within ten minutes of placing the order, I sent an e-mail to their customer service address, to cancel and did not get a response until about 10...

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Chat agent quotes one price......you charge another. This is fraud.
by Sheri R. of Macomb, Michigan written to Verizon Wireless (Cell Phones) Posted Sun March 23, 2014 12:00 pm

I am so angry right now with verizon. Been with them over 6 years. I chatted several times with an agent to get exact quotes on the new plan i was ordering. I was quoted a very reasonable rate via the chat service. I asked over and over is this the monthly price just to be clear. When i look at my contract it shows$50 more per month. I called customer service and they said we cant bring up your...

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Clairol Expert Collection Age Defy
by Audrey R. of Jonesboro, Arkansas written to Clairol, Inc. Posted Sun March 23, 2014 12:00 pm
1 replies, Last Updated: Tue April 1, 2014 12:46 am

Last night I tried to use Clairol Expert Age Defy hair coloring. The color crème tube could not be adequately squeezed into the activating crème bottle! It was too thick to come out of the tube. I squeezed and squeezed then finally my husband squeezed it and the tube seam broke. What was wrong? I don't think I got enough color crème from the tube to do a good job of coloring.

Send me some more...

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Horrific Service at California Pizza Kitchen
by Anna N. of Dayton, Pennsylvania written to California Pizza Kitchen Inc Posted Sat March 22, 2014 12:00 pm
1 replies, Last Updated: Tue April 22, 2014 2:07 pm

I visited a California Pizza Kitchen location on a Thursday evening around 6:30. There were hardly any other customers there, and we still received extremely slow service. Our waitress was rude, disinterested, and standoffish. She acted miserable and never had a smile on her face. Worst of all, she was slow for no reason and spent all of her time talking to her fellow employees instead of being...

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The Suggestion Box

Well, we asked for feedback and you are sending -- nay, catapulting -- it our way! While most of you are delighted if not relieved we finally got the...

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PFB Investigates

From time to time, there is a gap between what a company says and what they do. From time to time, there is a need to look closer at a company's practices. From time to time, a consumer needs just a little bit extra help. Look to PFB Investigates to get the real scoop!

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