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15 Minutes of Fame is where we highlight some of our best and most memorable letters. You must login or create an account in order to add comments to these letters.
Injured in Walmart & treated like I was to blame!
by Holly F. of Elkridge, Maryland written to Walmart Posted Wed July 28, 2010 12:00 pm
64 replies, Last Updated: Thu July 29, 2010 5:41 pm

[I apologize for the length of this, but I'm a stickler for details & I feel everything included is necessary.]

I was at the Columbia location - 6405 Dobbin Road, casually browsing for a new bed set. I had my younger brother and two of his friends with me as well. We had walked through one aisle and quickly decided to move on to the next due to a group of obnoxious teenagers shoving around. ...

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Fraudulent Rebate Setup from Symantec
by dana k. of miami, Florida written to Symantec Corporation Posted Tue July 27, 2010 12:00 pm
3 replies, Last Updated: Wed July 28, 2010 8:02 am

Dishonorable Rebate System. They make up excuse after excuse to not have to pay out legitimate Rebates for their products. I personally bought Norton Internet SEcurity 2010 from Office Depot. The manager at O.D. gave me the rebate form off Symantecs website. I carefully completed the rebate form being very carefull to make copies of each requested item and then mailed them in. I waited the...

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Continental Airlines has complete disregard for its customers
by Vito M. of Union City, New Jersey written to Continental Airlines Posted Tue July 27, 2010 12:00 pm
22 replies, Last Updated: Fri July 30, 2010 8:03 am

I flew from Barcelona to Newark on July 22, ticket #0052155730833 (KM383168). I need you to make me understand how a plane flys out of Bacelona and is diverted to Nova Scotia because the rest rooms need to be serviced and the plane is low on fuel? And I dont want to hear some lame excuse because the Co-pilot (or navigator) was sleeping next me and when he was notifed by the Flight attendent he...

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Verizon is giving me the run-around about my Skype app
by Linda P. of Waycross, Georgia written to Verizon Wireless (Cell Phones) Posted Mon July 26, 2010 12:00 pm
10 replies, Last Updated: Tue July 27, 2010 7:47 am

I am leaving for a Mission trip to Honduras at 3:00 in the mornng. I am taking my Blackberry phone which has the SKYPE app. downloaded on it. I want to make calls to the U.S. to give daily updates. I have talked with THREE representatives who have told me THREE different things considering charges and accessibility in Honduras. One said I couldn't call via SKYPE from Honduras. One told me it was...

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Negative Experience At Dorney Park
by Lavigne V. of Boynton Beach, Florida written to Dorney Park and Wildwater Kingdom Posted Mon July 26, 2010 12:00 pm
14 replies, Last Updated: Tue July 27, 2010 2:30 pm

July 25, 2010


To Whom It May Concern:

Im from Florida. I visited New York in July 24. While I was in New
York, I purchased tickets to go to this park, Dorney Park in Allentown PA on the 25th of July. When I got there, I was informed before entering the park by the parking attendant that the park was "closed due to severe thunderstorm warning until the 7PM." The parking attendant did...

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Enterprise wrongfully accused me of damaging vehicle
by Robert J. of Canaan, Connecticut written to Enterprise Rent-A-Car Posted Fri July 23, 2010 12:00 pm
9 replies, Last Updated: Tue July 27, 2010 1:30 am

While waiting to pick a rental vehicle in the Pittsfield, MA office on 5/21/10, an enterprise employee pulled in with the rental vehicle, driving over the curb which was witnessed by the enterprise office agent, my 30 yr. old daughter and I. Upon speaking to the rental agent about the curb incident she stated that it was not a problem. We walked around the vehicle and did not see any obvious...

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Please help me return defective laptop, Office Depot
by dragan p. of pewaukee, Wisconsin written to Office Depot, Inc. Posted Fri July 23, 2010 12:00 pm
9 replies, Last Updated: Tue July 27, 2010 1:27 am

I bought a hp laptop from office depot on sunday. I broufht it back to the store 3 days later. The store manager agreed that i was sold a defective laptop because the cd rom made a clicking sound and it would not open and close properly. He told me his district manager said under no circumstances can he issue a full refund, only an exchange or in store credit. I told him i do not wanna exchange...

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FTD needs to fix the zip code entry field of their website
by T C. of Northport, New York written to ftd.com Posted Thu July 22, 2010 12:00 pm
4 replies, Last Updated: Thu July 22, 2010 9:35 am

I placed an order on line, gave my phone number in the event of any issues. FTD accepted the order, confirmed via e-mail. The order was never received, I missed my dear old mothers birthday and she was very upset. FTD customer service was terrible. I finally received an e-mail saying that there were no Florists available in that area. Why then do they have a section on the website to first place...

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Horrible stay at the Days Hotel, Busch Gardens
by Kimberly C. of Franklinville, New Jersey written to Days Inn Posted Thu July 22, 2010 12:00 pm
17 replies, Last Updated: Mon July 26, 2010 6:46 pm

Dear Sir,
I would like to draw your attention to a very bad experience I had at one of your hotel in Williamsburg, Va. on Water Country Parkway from 7/11/10 to 7/16/10.
On our third day at the Days Hotel (part of the Days Inn) I had my car broken into along with 14 other cars in their parking lot. All of our driver side windows were smashed and items stolen from various vehicles. The hotel did...

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Poor service from employee at Apple Store
by rachit k. of north vancouver, British Columbia written to apple store Posted Thu July 22, 2010 12:00 pm
4 replies, Last Updated: Fri July 23, 2010 10:14 am

I had gone to the Apple store to get my white macbook fixed as the interior cosmetics were broken along with the logic board due to regular wear and tear. Apart from that there was an issue with the LCD screen (bubbles appearing at various areas on the screen)

when i arrived at the store i was handed my product i pointed out that they have not fixed the bubbles on the LCD screen which i was...

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Comcast needs to work harder to retain customers
by Melissa C. of St. Charles, Illinois written to Comcast Corporation Posted Wed July 21, 2010 12:00 pm
17 replies, Last Updated: Wed July 28, 2010 12:22 pm

Recently I had been going through my monthly bills and noticed that my promo rates had expired and my Comcast bill was not going up over $40 a month. So, I took a look around at other offers that AT&T, RCN, and Dish Network have available. It seems that they can offer me the same price as I WAS paying and also include many more features. For example, record 4 shows, watch recorded shows in 4...

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Thanks to Verizon, I miss AT&T
by Phil A. of Spokane, Washington written to Verizon Wireless (Cell Phones) Posted Wed July 21, 2010 12:00 pm

Our company, SafeDesk was talked into changing from ATT to Verizon wireless in April of this year. In addition to a net decrease in our monthly cell-phone expenses, we were promised a number of things including free handsets, free activation and service credits to help offset the costs of leaving ATT.

When our plan was set up, our Verizon representative knowingly set us up with the wrong...

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Shipping discrepancy at Wal-Mart
by Megan F. of Rhinebeck, New York written to Walmart Posted Wed July 21, 2010 12:00 pm
10 replies, Last Updated: Thu July 22, 2010 4:36 pm

At 7:30 on a Friday morning I ordered items from Walmart.com and paid $23 for 1 to 2 day shipping. I figured that a Saturdat delivery was a little unrealistic but figured that I would recieve my items on Monday the next day of business. 5 days later from the original confirmation date I receive my packages but severely disappointed that they robbed me of the expidited shipping. if I wanted it in...

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Problems with Droid Eris
by Michael B. of lake stevens, Washington written to Verizon Wireless (Cell Phones) Posted Tue July 20, 2010 12:00 pm
1 replies, Last Updated: Tue July 20, 2010 11:03 am

Both my partner and I own Droid Eris phones. They have been nothing but problems since we got them.

They freeze up all the time. The amount of time it takes to redial a phone number after a disconnect is crazy and the call list does not update right which causes you to accidentally dial someone else. When you realize you have done it you can not cancel the call fast enough and the other person...

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How to lose a customer - Contiental airlines is great at it!
by michele C. of Cortland, Illinois written to Continental Airlines Posted Tue July 20, 2010 12:00 pm
5 replies, Last Updated: Wed July 28, 2010 2:25 pm

I have had the absolute worst customer experiences with Continental Airlines and their one-pass program for the last 4 years in trying to get them to correct the name on my account so I may collect my miles. Today was the icing on the cake. I was conference linked in to Miss Collins at the call center who not only proved to be useless and non informed or helpful – she first acknowledged that she...

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Budget failed to honor my reservation
by Tracey B. of Orlando, Florida written to Budget Car Rental Posted Tue July 20, 2010 12:00 pm
82 replies, Last Updated: Sun July 25, 2010 12:02 am

I visited the Budget Car Rental in the Double Tree Hotel on Hotel Plaza in the Downtown Disney area. I reserved an intermediate car which is sold as a Pontiac G6 or similar along with a free upgrade. On June 23rd I came to pick up my rental at 9:00 AM I spoke to the Budget reprehensive Traci. When speaking with Traci I was informed there was neither a G6 available nor an upgraded car. Traci...

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Rude Service from AAA
by cindy r. of rochester, New York written to AAA - MidAtlantic Posted Tue July 20, 2010 12:00 pm
2 replies, Last Updated: Wed July 21, 2010 8:01 am

Dispatch person from AAA in Harrisburg PA:

A) made my stranded 18-year old daughter walk across a major highway to a Quickfill to get an 'exact' address when the exit ramp name and number should have sufficed, then repeatedly told her she was not eligible for service when clearly she was. (she had just used them the day before!)

B) was incredibly rude to her.

C) failed to tell her...

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