On Wednesday Sept 1, 2010 I visited my local McDonalds restaurant. There were more than 15 cars in the double drive thru lanes, so I chose to go inside, instead. When I got inside, they had only 1 register open and several people standing in the lobby waiting on either the food that they had orderd or waiting to order. When I got to the register there were 7 receipts laying on the counter next to...

I ordered one clothing item here for my 15th Wedding Anniversary celebration.
Their website offered RUSH shipping which I paid $19.99 for. For $19.99 I expected that it would actually be shipped with RUSH shipping.

However, three days later when I asked for a tracking number it had not been shipped yet. They gave me a tracking number stating that it was being shipped that day, via Fed Ex...

So I went online to make a payment, the previous month my bank acct was messed up and I had a returned payment for this company. Now, for 60 days I am unable to make a payment online...so I called Customer Service to make the payment, only to be told they cannot take a phone payment either for 60 days. So I would have to mail in my payment, which is now due in less than 3 days. I do not get a...

It would be an understatement to say the least that I’m very displeased to what lengths and the hours wasted on trying to figure out this billing screw-up either on the part of Verizon or Collection Agencies, this all could have been avoided had someone at Verizon been able to explain, not to mention account for a Cell Phone # 917-817-xxxx that is connected to a $716.39 balances which 2 different...

My family and I ate at Subway, store #37111 on Aug. 27th, 2010. We normally enjoy Subway but have noticed a major problem which caused more problems on this particular day.

Both of the local Subway stores, which are owned by the same person, Sue Hanse, are extremely short staffed. They only have one person working, even during peak meal times. This is unacceptable. Because of this we had a...

I am writing to you today about Order Number ********* placed 8/18/2010 at your website and estimated to be delivered on 9/2/2010.

I received a phone call from Dell stating that the hard drive I selected for the computer I built (Item Number 342-0171 1 TB Serial ATA 2 Hard Drive 7200 RPM) was on backorder. I was given the option to upgrade this hard drive to 1.5 TB Serial ATA 2 Hard Drive 7200...

We traveled on the Carnival Ecstasy on the 5 night cruise sailing on Aug. 16, 2010. We had two cabins booked, one for my husband and I and one for our daughter and a friend. We were very disappointed in our experience and wanted to inform you. Based upon this cruise, not only do we not want to cruise with Carnival again, we also want to tell everyone else not to cruise with Carnival. The...

Dear Sirs,
Irritation and Frustration are not among the many things I expect to get while spending my $150-$200 per week on merchandise. While shopping at Wal-Mart, you routinely insult our intelligence, waste our time and in some cases cause us physical pain. This you do to your customers. You do this by moving merchandise. Consistently changing little bits of your store layout. You are...

I received an email from you offering a free trial of your new product BioTrue. Not only was there not a free trial, but I was directed to another website(http://bricks.coupons.com/Start.asp?tqnm=zhzvcdy79013112&bt=vi&o=64483&pt=&lang=&ws=&ct=&ci=&cl=&cp=&eb=&c=BL&p=cirievans@hotmail.com&z=&r=&pc=&tc=) to install some software in my computer just to print a $2 coupon. I suspect it is probably...

On the 19th of July 2010, I checked my account with Sovereign Bank. I immediately noticed that my account was overdrawn by $600.00. After I examined the records, I discovered that my July mortgage payment had been submitted twice. Once on the 19 of July and again on the 20th of July. Both had the same transaction code indicating to me that someone had put the transaction through twice. I...

Last Sunday my husband, I and our two boys decided to go out to Arcadia, CA, from where we live in Burbank, to visit the mall there because it has a Dave and Buster's. On the 25 minute drive out there I thought of my $400 dollar Tom Ford sunglasses that had recently come apart, for the second time, that I had in my purse. I thought, "I think there is a Nordstrom in that mall, maybe I'll go talk...

I couldn't be more frustrated with what I had to go through to get a tech to come to my house, even though I paid $400 for the in-home extended warranty. The people in India, who I can barely understand, forced me to open my entire computer case, remove the hard drive, and do various other things inside my computer that I was EXTREMELY uncomfortable with, but told me if I didn't do it, I could...

One of the classic workplace scenarios of all time has been the idea of a worker who's fed up with their job telling the boss to "take this job and shove it".

Combine that with a classic theme which flares up from time to time on PFB regarding how customers treat workers and you have the case of Steven Slater, Jet Blue flight attendant who, on Monday, Read More