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15 Minutes of Fame is where we highlight some of our best and most memorable letters. You must login or create an account in order to add comments to these letters.
fraudulent credit card charges after completed rental
by antony j. of tampa, Colorado written to Avis Rent A Car Posted Tue August 23, 2016 12:00 pm

Avis has been tacking multiple charges onto our credit card months after the car we rented in Europe was returned. These charges are purportedly due to Avis being requested to provide our contact information to undisclosed municipalities which requested it. Yes, you read that correctly. Avis provides our name and address to some municipalities and then bills us for 50 bucks for each request. Avis...

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Premium crackers
by . of , written to Nabisco, Inc. Posted Wed August 17, 2016 12:00 pm
1 replies, Last Updated: Wed August 17, 2016 4:08 pm

The premium cracker's original recipe and character bears no resemblance to the "original" product. Lost are the warp, the crispness, the isters, brownness of blisters. I've tried to tolerate the change, to no avail. The family pack was ok until you messed those up. I'm done with these cake crackers. Awful! After 70 years not one more box until you restore the original ones!!

Restore the...

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Update Form for Medication/Doctor
by . of , written to publix pharmacy Posted Thu August 11, 2016 12:00 pm
1 replies, Last Updated: Mon August 15, 2016 8:32 am

Some years ago, people will have the same insurance for almost their whole life. Now the insurance company changes much more often according to the job or other situations. All pharmacies ask to update the insurance information every year.

Should the pharmacy send a request form with ALL the medications to the UPDATED doctor to avoid delays during the refill period? Specially for crucial...

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Cream Saver Yogurt
by . of , written to Breyers Yogurt (Dairy Case Only) Posted Sun July 24, 2016 12:00 pm

Why did you stop making Cream Saver Yogurt? It ruined me for other yogurt. I have not eaten yogurt in years since you stopped making Cream Saver. Is there any chance you may bring it back? I never found one person who tried it that did not like it.

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package said delivered, but wasn't
by . of , written to Federal Express Corporation Posted Sun July 10, 2016 12:00 pm
3 replies, Last Updated: Thu August 4, 2016 3:03 pm

A tracking email was sent to me stating that my package was delivered yesterday by Fed Ex.
It wasn't. Took me a while to find a phone number. When I finally got a hold of a human on the other end of the phone, I could hardly understand them. I gave them the tracking number, . He said he would check into it & give me a call tomorrow. I work & cannot use my phone at work. The package was delivered...

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Very negative changes to very positive Experience with Reed Road store Columbis, Ohio because of 2 employees
by Stephen p. of columbus, Ohio written to Verizon Wireless (Cell Phones) Posted Sat July 9, 2016 12:00 pm

I started this process with the intent of contacting the CEO's office for assistance with a simple matter that a local store seemed unable to complete: supplying me with a SIM card to reactivate a device I had on my account previously as a new second line. I had made a trip to the store and was denied, being told we must have the device in order to complete the request. Not having experienced...

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by Joseph S. of Green Lane, Pennsylvania Posted Fri June 24, 2016 12:00 pm

I took comfort in making a difficult ring - buying decision twice around Christmas a while back, both of those purchase being based upon your advertised ALL CAPS and HASSLE FREE Return Policy. However, just one out of two of my ring transactions with Kohl's Department Stores, although they occurred only days apart just before Christmas, seem to have been with the real Kohl's that you see in the...

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customer service doesn't know the calendar
by Letitia R. of Greenville, South Carolina written to Tracfone Wireless, Inc Posted Mon June 20, 2016 12:00 pm
3 replies, Last Updated: Fri July 1, 2016 4:06 pm

I originally called about billing but it turned into something else. Maria, a supervisor, told me that April had 31 days and when I disagreed, she told me "to go look at a calendar" because I couldn't count. I asked to speak to the floor supervisor, Lew, who told me my billing had changed because March only has 30 days.
Are you kidding me?

Get your act together and fire these idiots.

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Refund policy on Craftsman products
by . of , written to Sears, Roebuck & Co. Posted Mon June 13, 2016 12:00 pm

I have a sears craftsman product specifically a lock set for a craftsman toolbox that I purchased over 30 days ago still in the wrapper unopened with a receipt $12.55 is the purchase price Sears will not refund my money

Refund my money Thanks Marty

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Above and Beyond!
by Curt W. of Irwin, Pennsylvania written to Advance Auto Parts Posted Sun June 12, 2016 12:00 pm
1 replies, Last Updated: Thu June 16, 2016 12:25 pm

The manager of your store on Route 30 in Jeannette, Pa. (Al Witt) went above and beyond what was expected from him recently. I told him that I was taking care of my 94 year old Mother who is legally blind and should not be left alone. Without hesitation and any urging on my part, he sent his Delivery man to our house about 5 miles away and dropped off a radiator hose for me. Our neighbors were...

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less product than expected
by . of , written to Crest Posted Tue June 7, 2016 12:00 pm
1 replies, Last Updated: Sun June 12, 2016 10:01 pm

Every tube has a lot of air, resulting in less apparent product. I feel that this is deceptive since tubes appear to be full!

Give me the full tube that I am paying for!

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Happens all the time
by . of , written to McDonald's Posted Fri June 3, 2016 12:00 pm
3 replies, Last Updated: Mon August 8, 2016 9:29 pm

I would like to get what I paid for. I'm tired of ordering my food and driving away, just to realize that the worker didn't have the decency to do their job and make sure all my food is in the bag. I wonder how much Mcdonald's makes off of its customers who pay for 100% for half the food they ordered. When I go through their drive thru window it's because I don't have time to waste.

Hold your...

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TWC Service
by . of , written to Time Warner Cable Posted Thu June 2, 2016 12:00 pm

I have been a customer of Time Warner Cable for approximately one year. During this time I have had repeated connectivity issues with my WiFi. I have called them multiple times regarding this. This past weekend my TV/Internet went out beginning on Friday evening. I called them first thing on Saturday. Over the course of the day I called them three times with each call averaging 1 hour in length....

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Worst customer service!
by . of , written to Walmart Posted Thu June 2, 2016 12:00 pm

I have never been so dissapointed in a store. I love giving poaitive reviews but this time i am so mad! Spent around 40 minutes to check out my stuff. I understand they do what they can, but this time was just not the case. As i step to check my groceries the cashier A turn off the light and in a very rude way told me it was closed. (The lights were on when i stared unloading my groceries). I...

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Cannot understand the reps / strong accents
by . of , written to Tracfone Wireless, Inc Posted Mon May 30, 2016 12:00 pm
2 replies, Last Updated: Wed June 1, 2016 10:25 am

I am trying to add just minutes to my phone I don't need any more text or data. I was told through the chat line to call the service center. When I called the rep had such a strong accent I could not understand her so I asked to be transferred to a different rep. The second rep was no better. I asked for a rep that spoke clear English and was told there were none, all the reps are from outside...

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Emeril's Brand Apple and Chicken sausage
by . of , written to Sam's Club Posted Thu May 26, 2016 12:00 pm

I saw another complaint on here, have searched on the Web, and cannot find what you used to carry, and no longer do. Emeril's Apple and Chicken sausage!!! You replaced it with some crappy generic brand, which was a waste of money. I ended up tossing it literally in fre trash. It was disgusting and my kids hated it also. Bring back what your customers want???!!!!!!

Start carrying the brand...

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Support Surprise
by James Y. of Lorain, Ohio written to Intuit Posted Wed May 25, 2016 12:00 pm

I sent a letter (while I was frustrated) about my inability to register a Quicken product and lack of assistance.
Yesterday a Quicken support person called me to help me resolve the issue.
I wasn't expecting this. I had given up on it.
Well, he resolved the issue for me and I now have Quicken up and running once again.


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black dot size came out of tube
by . of , written to Crest Posted Tue May 24, 2016 12:00 pm
4 replies, Last Updated: Fri May 27, 2016 7:02 am

my son Nicholas was going to brush his teeth and when he squeeded the tube a black thing came out was dot size we threw the tube n brush away we will no longer buy or use your products it was yucky whatever it was

send something to make this right

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Rotten Customer Service
by Margo P. of Hawthorn Woods, Illinois written to TravelSmith Posted Mon May 23, 2016 12:00 pm
5 replies, Last Updated: Tue May 24, 2016 11:15 pm

I ordered two pairs of pants from Travelsmith on Mar 2. One pair was on back order and the company didn't even notify me of that - I had to call. I was annoyed by this but told that the shipment date would be before a scheduled MOVE I was about to make.

Fast forward to more than TWO MONTHS later (May 23) and I receive an email TODAY that my pants have been shipped and will be delivered...

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by . of , written to The Andrew Jergens Company Posted Sun May 22, 2016 12:00 pm

Why did you guy's take gee your hair smells terrific off the shelves...I loved it....plz bring it back...give it a new look...I'm sure you can get new ideas

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Wheat Hearts
by . of , written to General Mills Posted Fri May 20, 2016 12:00 pm
1 replies, Last Updated: Sun May 22, 2016 11:30 am

I would love to buy Wheat Hearts again great hot cereal

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Dollar General is a Bad Neighbor and a Giant Bully
by Rachael W. of Canal Winchester, Ohio written to Dollar General Posted Tue May 17, 2016 12:00 pm
5 replies, Last Updated: Tue May 24, 2016 9:46 am

Without any kind of warning, DG started building a store right behind my house. When I say that, I mean that there is literally 3 inches between my property line and their parking lot. They then decided to put the delivery door, dumpster and ALL the lighting on the side of their building that faces houses (the other side faces an empty field and a gas station). There is a direct line of vision...

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2012 Nissan LEAF SL Radio Fail
by Robert K. of Franklin, Tennessee written to Nissan North America, Inc. Posted Fri May 13, 2016 12:00 pm
3 replies, Last Updated: Wed May 25, 2016 6:38 pm

I recently purchased a 2012 Nissan LEAF SL and just 6 months out of warranty the radio stops working.The dealer says it will cost $3600 plus tax to replace or $750 plus tax to send off and repair. This seems crazy expensive for a radio/navigation system. I have never had a radio die in any car ever. I also own a 2014 Nissan LEAF SV and this worries me that it could happen as well to this car. For...

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