[I apologize for the length of this, but I'm a stickler for details & I feel everything included is necessary.]

I was at the Columbia location - 6405 Dobbin Road, casually browsing for a new bed set. I had my younger brother and two of his friends with me as well. We had walked through one aisle and quickly decided to move on to the next due to a group of obnoxious teenagers shoving around. ...

Dishonorable Rebate System. They make up excuse after excuse to not have to pay out legitimate Rebates for their products. I personally bought Norton Internet SEcurity 2010 from Office Depot. The manager at O.D. gave me the rebate form off Symantecs website. I carefully completed the rebate form being very carefull to make copies of each requested item and then mailed them in. I waited the...

I flew from Barcelona to Newark on July 22, ticket #0052155730833 (KM383168). I need you to make me understand how a plane flys out of Bacelona and is diverted to Nova Scotia because the rest rooms need to be serviced and the plane is low on fuel? And I dont want to hear some lame excuse because the Co-pilot (or navigator) was sleeping next me and when he was notifed by the Flight attendent he...

I am leaving for a Mission trip to Honduras at 3:00 in the mornng. I am taking my Blackberry phone which has the SKYPE app. downloaded on it. I want to make calls to the U.S. to give daily updates. I have talked with THREE representatives who have told me THREE different things considering charges and accessibility in Honduras. One said I couldn't call via SKYPE from Honduras. One told me it was...

July 25, 2010


To Whom It May Concern:

Im from Florida. I visited New York in July 24. While I was in New
York, I purchased tickets to go to this park, Dorney Park in Allentown PA on the 25th of July. When I got there, I was informed before entering the park by the parking attendant that the park was "closed due to severe thunderstorm warning until the 7PM." The parking attendant did...

While waiting to pick a rental vehicle in the Pittsfield, MA office on 5/21/10, an enterprise employee pulled in with the rental vehicle, driving over the curb which was witnessed by the enterprise office agent, my 30 yr. old daughter and I. Upon speaking to the rental agent about the curb incident she stated that it was not a problem. We walked around the vehicle and did not see any obvious...

I bought a hp laptop from office depot on sunday. I broufht it back to the store 3 days later. The store manager agreed that i was sold a defective laptop because the cd rom made a clicking sound and it would not open and close properly. He told me his district manager said under no circumstances can he issue a full refund, only an exchange or in store credit. I told him i do not wanna exchange...

I placed an order on line, gave my phone number in the event of any issues. FTD accepted the order, confirmed via e-mail. The order was never received, I missed my dear old mothers birthday and she was very upset. FTD customer service was terrible. I finally received an e-mail saying that there were no Florists available in that area. Why then do they have a section on the website to first place...

Dear Sir,
I would like to draw your attention to a very bad experience I had at one of your hotel in Williamsburg, Va. on Water Country Parkway from 7/11/10 to 7/16/10.
On our third day at the Days Hotel (part of the Days Inn) I had my car broken into along with 14 other cars in their parking lot. All of our driver side windows were smashed and items stolen from various vehicles. The hotel did...

I had gone to the Apple store to get my white macbook fixed as the interior cosmetics were broken along with the logic board due to regular wear and tear. Apart from that there was an issue with the LCD screen (bubbles appearing at various areas on the screen)

when i arrived at the store i was handed my product i pointed out that they have not fixed the bubbles on the LCD screen which i was...

Recently I had been going through my monthly bills and noticed that my promo rates had expired and my Comcast bill was not going up over $40 a month. So, I took a look around at other offers that AT&T, RCN, and Dish Network have available. It seems that they can offer me the same price as I WAS paying and also include many more features. For example, record 4 shows, watch recorded shows in 4...

Our company, SafeDesk was talked into changing from ATT to Verizon wireless in April of this year. In addition to a net decrease in our monthly cell-phone expenses, we were promised a number of things including free handsets, free activation and service credits to help offset the costs of leaving ATT.

When our plan was set up, our Verizon representative knowingly set us up with the wrong...

At 7:30 on a Friday morning I ordered items from Walmart.com and paid $23 for 1 to 2 day shipping. I figured that a Saturdat delivery was a little unrealistic but figured that I would recieve my items on Monday the next day of business. 5 days later from the original confirmation date I receive my packages but severely disappointed that they robbed me of the expidited shipping. if I wanted it in...

Both my partner and I own Droid Eris phones. They have been nothing but problems since we got them.

They freeze up all the time. The amount of time it takes to redial a phone number after a disconnect is crazy and the call list does not update right which causes you to accidentally dial someone else. When you realize you have done it you can not cancel the call fast enough and the other person...

I have had the absolute worst customer experiences with Continental Airlines and their one-pass program for the last 4 years in trying to get them to correct the name on my account so I may collect my miles. Today was the icing on the cake. I was conference linked in to Miss Collins at the call center who not only proved to be useless and non informed or helpful – she first acknowledged that she...

I visited the Budget Car Rental in the Double Tree Hotel on Hotel Plaza in the Downtown Disney area. I reserved an intermediate car which is sold as a Pontiac G6 or similar along with a free upgrade. On June 23rd I came to pick up my rental at 9:00 AM I spoke to the Budget reprehensive Traci. When speaking with Traci I was informed there was neither a G6 available nor an upgraded car. Traci...

Dispatch person from AAA in Harrisburg PA:

A) made my stranded 18-year old daughter walk across a major highway to a Quickfill to get an 'exact' address when the exit ramp name and number should have sufficed, then repeatedly told her she was not eligible for service when clearly she was. (she had just used them the day before!)

B) was incredibly rude to her.

C) failed to tell her...