1 800 flowers sucks

I ordered flowers for my 88-year old mother on 2/11/2013. I paid
extra for delivery on Valentine's Day, today. As of 8:06 pm, no
flowers. I will never order from you again and I'll make sure my
friends know about this. I've already posted a note to Facebook in
the hopes that others read it and avoid your company. I've been on
hold with your "Customer Service" office for 1 hour and three minutes.
What a joke your company is. Did you not know February 14 was
Valentine's Day?

Flower delivery after business hours (5:30p) on a Friday.

I totally agree. Although I blame as much to the florists they use
which are sub-par for sure. I ordered flowers to be delivered on a
Friday in August, no particular holiday, for a birthday to a place of
business. Obviously I indicated that this was a place of business and
the name in the address. However, the florist delivered the flowers
after hours at 5:30p which the security at the front refused to sign
for. Who delivers flowers on a Friday after 5p, seriously?

Did I get a refund, of course. They actually asked if I wanted the
flowers redelivered the Monday after! My refund came, but I also used
a voucher which they did not refund. I had to call and went through
three reps before I could get my voucher credited. No one should ever
have to put up with this kind of garbage service and YOU SHOULD AVOID
1800FLOWERS AT ALL COSTS so this doesn't happen to you.

They just did the same to me.

They changed the address on the order and then said they couldn't
deliver it.

Don't buy from this company!!!

I just Priority Mailed this to Jim McCann, the CEO of 1800Flowers.

I suggest we all do this if we're unhappy.



April 16, 2011 RE: Order W00431005191361


Mr. Jim McCann
CEO
1800Flowers
One Old Country Road
Suite 500
Carle Place, NY 11514

Mr. McCann,

Picture this. Your 81 year old mother sits home alone on her birthday
in anticipation of the flowers her children send her annually. She
waits all day. And waits… and waits… Nothing comes. She feels her
children have forgotten her birthday. Her heart is broken.

That is exactly what just happened (again!) this week.

Can’t relate to an elderly mother? How angry would be feel if you
personally ordered flowers for your wife on Valentine’s Day and
nothing showed up until 2-3 days later? How would she feel? This is
what happens when your company cannot deliver what it promises.

I know as a company reaching a billion dollars in revenues, you
probably don’t care about this situation, but rather revenues,
profitability and shareholder satisfaction. But I do, so please read
on.

In order to assure our mother would receive her flowers ON her
birthday, I ordered them the morning of 4/14/2011, for a delivery on
4/15/2011, as you will see from my confirmation and the (useless and
erroneous) “tracking” page your company sends out.

The tracking page states the order status as “Delivery on Truck”,
which was a blatant lie. I called this morning, 4/16/2011 at 9:00am
and asked if the rep could contact the florist, as your policy
prohibits your customer from actually speaking to them.

I was placed on hold for roughly ten minutes, and when the rep came
back on, I was told the flowers would be delivered by noon today, a
day AFTER her birthday and the order delivery date. AGAIN, THEY WERE
NOT!

I emailed your customer service dept and explained this situation, and
basically, the only response was that they could not give out the
florist’s info for me to personally contact. They NEVER EVEN ADDRESSED
THE ISSUE OF NON-DELIVERY! Is that what your company considers
“customer service”? (I’ve included this ridiculous correspondence as
well.)

I called, yet again, at noon and spoke with another rep, who told me
he is seeing the delivery date as 4/16/2011 – again, erroneous by all
counts, as the enclosed documentation states. The earlier rep must
have changed the delivery date.

Either way, I asked the second customer “service” rep to call the
florist again, to verify that they were at least in route. When the
rep came back on, I was now told they could have them delivered by
3:00pm.

Let’s sum this up –
•I ordered the flowers at about 11:00am (CST) on Thursday for a Friday
Delivery.
•By Friday afternoon at 3:19pm (CST), the status stated “Delivery on
Truck”
•Friday came and went – NO DELIVERY
•Saturday morning 9:00am (CST) I speak with a “customer service” rep
who tells me the order, albeit already a day late, will be delivered
by noon. My mother would not be home after 12:30, as I explained to
the fist rep.
•I email customer service, and nothing about the order was even
addressed – just the protection of the florist’s identity and the
canned, scripted email I’ve attached.
•I called at around 11:30am (CST) and was now told they would be there
by 3:00pm, which was now, too late.
•Furious at how inept your system, process and communication (or lack
of) is, I canceled the order.

Do you see how absolutely ridiculous the process is? Do you have
enough heart, compassion and understanding to realize how missed dates
of your product deliveries effect loved ones?

I have ordered from your company for many, many years, but this was
the last straw. I don’t care at all about the “refund” that was
supposed to placate me. I care about the emotions of my elderly
mother.

Again, I doubt you even care about this, but if you Google
“1800Flowers suck”, you will see countless opinion boards with stories
of this happening daily! And each story affected someone’s feelings.
Are you even aware of how many “customers” feel this way?

Your business practice is an absolute shame, and I just had to share
my experience and opinions with you.

Enjoy your wealth and success, Mr. McCann. But know that while you may
get it right once and a while, you are doing it very wrong way too
often, and it affects people’s feelings and relationships, which I
truly doubt is any concern for you or things would be much, much
different.

Disappointed beyond belief,

(Name and signature)

Similar situation... my mother's 81st birthday... ordered flowers TWO
DAYS IN ADVANCE to be sure they got there on her special day.

They didn't.

Taking an order (and your money) to deliver flowers is ALL THEY DO...
and they can't even get that right!

Customer service won't give out the name of the florist for me to
contact personally. They offered a 50% refund... so what! The money is
so unimportant compared to an elderly mother thinking we forgot her
birthday.

This is not the first time this has happened with 1800flower.com.

I WILL NEVER GIVE THEM MY BUSINESS AGAIN.

Dig this live chat:

Thank you for choosing 1-800-flowers.com. A representative will be
with you shortly.
You are now chatting with Leigh.
Leigh: Hello! How can I help you with your order today?
You: W00532XXXXXXXXXXXXXXX
Leigh: How may I help you with the order today?
You: Andes Candies!? That is the sweet treats/box of candy!? I paid
$15 for a frigging box of andes candies? What the hell is wrong with
you people? It’s like I’m ordering from a KFC in the middle Newark!
Please – take the stuffed elephant I didn’t order back, along with the
$15 box of frigging mints – and either refund my money, or send what I
ordered. You guys screw up way too often!
Leigh: I am sorry you are disappointed with the order. For security
purposes, can you please verify your name, the recipient's name and
the delivery date on the order?
You: XXXXXXXXX/ XXXXXXXX / today
Leigh: Thank you, XXXXXXXXXX. One moment please.
Leigh: I do apologize that you are disappointed with the candy type
the florist selected. The candy can vary by location and
availability.
You: It is not candy. It is after-dinner mints. Do you know what andes
candies are?
You: They're after dinner mints, and they're frigging awful.
You: They aren't even close to a box of chocolates as it showed on the
website in photos which I can email you if you prefer.
You: Then I'll show you andes candies, and you can use your divine
intellect to compare them and let me know how you feel.
You: I feel robbed.
Leigh: Yes, I am aware of the type of candy. I do apologize that you
were displeased. I do see the candy online and it does have a
statement that the candy can vary. I will refund the amount of the
candy and I do apologize. It may take your bank about 5 business days
to process the refund.
You:
http://www.planetfeedback.com/1-800-flowerscom/overall+experience/1+80
0+flowers+sucks/237419
You: May I paste our conversation there?
You: This is classic.
Leigh: Would you like me to refund the amount of the candy?
You: Yes.
You: You still have to appreciate the humor in this all.
Leigh: I definitely understand your disappointment. I will process the
refund. May I help you with anything else today?
You: If I were the florist I would've had to have been smoking a big
fat one before I thought my customer would be pleased with some cheap
after dinner mints to go with the $100 order...
You: No. That's it. Thank you for your assistance!
Leigh: You're welcome and have a nice evening!
You: And you :)

I will give you more info on all wire services.
I own a flower shop and when you call or order online to 1-800,
teleflora or ftd- this is how the breakdown goes- you will pay 13.99
for just placing the order, the florist will never see that- then they
will keep 20% of the order, and then they will not charge the customer
a delivery charge- so if you spend 100.00 on an arrangement,you will
be charged 113.99 plus tax.
the wire service will keep 13.99 plus 20.00 = $33.99
the florist will have to take out the delivery charge lets say 9.95 so
you have spent 43.94 for nothing.
This is what you need to do- bypass the wire service-
look online for a flower shop in the area you want to send flowers-
call them, talk to them, ask them what kind of flowers they have on
hand- dont use the internet- use the phone and save big money!!!!!

I also was a happy customer for many years of 1800flowers. This year I
ordered Valentines Day flowers three days ahead of time. I paid at
least 10% extra for VD delivery. VD comes and goes and they are a
no-show. Let me point out that weather was no factor here because
unlike some parts of the country the weather was perfect. The website
says that it can't show delivery confirmations until 24 hours after
delivery. No help. I come home to find they left a couple of messages
on my answering machine saying to call them. I call them to see what
they are going to do about it. The explanation is that they were busy
and ran out. They tell me they can deliver it on the 18th for a 20%
discount. This is a joke. I already paid at least a 10% premium to
guarantee VD delivery, so you subtract that and they think I'm going
to pay 90% for 4 days later with a no-show on the only day that
mattered? I told her this is not acceptable and she twice put me on
hold for a while, each time to come back and offer the same thing
again like it was something new. I also had to listen to a snotty
scolding for once using the term "fucked-up" with the
operator, not even in anger or directed at her. I told them to cancel
the order and say goodbye to a long time customer.

I have used 800 flowers for over 15 years and only on 1 occasion they
were late by 1 day - it wasnt a big deal until this Valentines 2008.
I ordered Tulips on the 13th to be delivered to my mother that day-
not the 14th valentines day. I figured maybe ordering for the day
before valentines would be a sure bet. I get a call from my mom 2 days
later saying "I just wanted to let you know I didnt get the
flowers." These are the words a son DOES NOT WANT TO HEAR!!!
I call their online system and get a wierd cell phone sound 3 times
when getting transferred , then disconnected automatically.
Finally I get through and the automated system says "due to the
high call volume, we are not able to take your call" WHAT THE!!!
So, I am left with the option of checking my order status online which
is a joke. It tells me to: "Please click on the order number to
the left to view the status below." This does absolutely nothing.

Needless to say I will NO LONGER be using 1800 Flowers and will spread
the word in Southern California & Colorado that 1800 flowers is a
Joke.
Steve In O.C.

Exact same experience - order confirmed yet never arrived. The
1-800-flowers phone number doesn't work and there has be absolutely no
response to my email. How I wish I would have googled
"1800flowers.com sucks" or "1-800-flowers sucks"
or "Worst online flower delivery service" before I depended
upon them to deliver flowers when they said they would.

Order placed Monday 2PM for same day delivery.
7 PM: still no delivery... Tracking number on website doesn't work.
8 PM: still no delivery...
I call... Speak to a lady who sounds very apologetic... Offers a
refund... I decline (Stupid me) and say that I'd rather have the
flowers delivered the following day.
GUESS WHAT HAPPENED?
No delivery on the following day either....
I call in the evening... and now I am told that i cannot get a refund
because i declined the first time...
In addition.. the lady was very rude to me... and HUNG UP on me....
Recap: Order Placed Monday at 2PM for a same day delivery... Nothing
delivered as of Tuesday 8PM.
One piece of advice: STAY AWAY.
H

I wish to add to the info of this incredibly "shit" service
My Widowed mother's 69th birthday was also screwed up today, July 28,
2007
To add insult, I was notified that the order was delivered early in
the afternoon - and it was not.
The customer service rep offered me a 20% discount and a delivery for
two days later.
This piss poor company cannot stand behind their product - there's a
reason that they will never be an industry leader.
If you f%#ck up - you fix it ....this is basic ethics.

Yes - 1 800 flowers sucks
1 800 flowers sucks
1 800 flowers sucks
I will tell any and all about this...
my companies do 100s of thousands in flower orders...
NEVER with these unethical scam artists again....

russell brumfield
800 761 1231