Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

No Exchange at The Sports Authority

Posted Sun November 11, 2007 12:00 pm, by Dannielle D. written to The Sports Authority

Write a Letter to this Company

My husband and I ordered our daughter a pair of heelys online for her birthday that is in the first week of Dec. When they arrived it was completely obvious that the shoes were not going to fit her, the size 2 that we ordered is much smaller than a regular size 2 that she wears. We called to see if we could just take them to the closest Sports Authority store and exchange them for the right size but were told that we could not. We can only send them back, (pay for shipping ourselves) and wait for them to credit our money back to our account then reorder the heelys in the right size and pay for shipping again!

I think it's a little ridiculous that we have to pay for shipping twice just to get the right size of shoes for our daughter, I don't see why we can't just take them and exchange them at the store?? If the Sports Authority is going to have retail stores and online sales they should go hand in hand. We would like to either exchange them at the store or not have to pay for the shipping. I was under the impression that it's industry standard to be able to exchange when something doesn't fit.


Log In/Create an account | 27 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by pbillin Posted Tue December 27, 2011 @ 1:09 PM

This guide to the policy should be useful:


by duttycalls Posted Thu November 15, 2007 @ 6:58 PM

First of all let me say that since "wheelies" have been popular there
has been a tremendous increase in fractured wrists, forearms and even
bones in the hands. All due to kids who cannot stop in time, or the
wheel gets caught on a stone/pebble or some other object on the

Either pay the shipping/ahndling costs or sell them to someone else
and purchase another pair.

Personally I would buy something a bit more safer for your child
but...its your choice.

by lissie Posted Wed November 14, 2007 @ 5:55 PM

I just went on the sports authority website and although it does
clearly state that you can not return items bought online at the
store, It also says that your heelys should have come with a return
slipa nd prepaid shipping.......


by inanna68 Posted Wed November 14, 2007 @ 8:11 AM

I love online shopping but my first though before I order is about the
return policy. I love stores like GAP Old Navy and Target because
they allow exchanges or returns both in the store and by shipping the
item back. I would just consider this a lesson learned and be more
careful about where I shopped next time.


Oddly enough, I agree by April Smith Wed November 14, 2007 @ 3:46 PM

by ~Fiâi-la-âlea~ Posted Tue November 13, 2007 @ 11:40 AM

When companies deliver it themselves they can sometimes waive the
shipping fees. When you pay a separate shipper, they are paid for the
service of delivery and are not responsible for the purchase being the
wrong size. If it is the companies fault for something sent damaged or
not what was stated on the order, (sports authority) then I can see
them covering or reimbursing the costs. But it ws just a sizing thing
and how many exchanges "on them" (continually ordering to just try
them on til you got it right) would one be expected to be able to do
at the cost of the company?


by Spudleycat Posted Mon November 12, 2007 @ 3:38 PM

It's all been said, they are clear about their return policy on their
website. It definitely is not industry standard to allow items
purchased on websites to be returned to stores. Although they bear
the same names, many of these sites maintain separate P & L's, have
separate policies and their own board of directors.


by MA Potato Posted Mon November 12, 2007 @ 12:44 PM

Others have said that it was clearly spelled out on the website that
online to store returns are prohibited.

So given this piece of information, if there is a SA store in your
area, why did you order online?

Personally, I would never order anything online that involved sizing
for that very reason. Esp. with kids, the sizes can vary so much and
it's just not worth the hassle.

To me, it appears that your attempt to save yourself time and trouble
wound up backfiring horribly.


by RedheadwGlasses Posted Mon November 12, 2007 @ 11:52 AM

I think their way out of covering your return shipping and the
shipping of the replacement Heelys is that the shoes are (allegedly) a
Size 2, which is what you ordered. Maybe your best bet is to just go
to a brick-and-mortar store to get them?

I had similar problems with shoes from Eddie Bauer -- they
consistently were at least a full size too small. Luckily, EB has a
generous return policy, so I returned them to the store and got my
money back, but I'm done ordering shoes online.

by Richard S. Posted Mon November 12, 2007 @ 10:20 AM

I had the same problem with a purchase from Sports Authority last
year. The store and the online store are two different things. They
will not let you do an exchange.

However what you can do is say you got the shoes as a "gift" and you
do not have the receipt. The B&M store will not know you purchased
them online and you should be able to do an exchange at the brick and
mortar store. I did this after I learned of their exchange policy.

There are ways around the policies, you just have to be creative.


So, in other words, you lied. by Hash Browned Potato Tracy Mon November 12, 2007 @ 11:10 AM

Yep, look at Adam W by Loaded Potato Mon November 12, 2007 @ 12:19 PM

Here's what I do with people like you... by SumnerMan Mon November 12, 2007 @ 12:41 PM

by Twice Baked Posted Mon November 12, 2007 @ 10:13 AM

Now that I've thrown a barrage out there, I'll make an ambiguous
statement that assumes facts not in evidence have been proved.

You can exchange it - send it back in the mail!

Browsing up, another good one "I don't see why we can't just take them
and exchange them at the store??"
For starters, it is against their clearly stated policy on the
website. Hmm, yeah...

by Angelic Princess:) Posted Mon November 12, 2007 @ 9:26 AM

I think those stupid shoes are so annoying. Instead of kids running
around... they just roll around. They def. should not be allowed to
use them as rollerskates in stores. But of course parents' won't stop


Rule for Heelies... by JuliePie Mon November 12, 2007 @ 10:17 AM

You completely missed the point. by Hash Browned Potato Tracy Mon November 12, 2007 @ 11:57 AM

well by Angelic Princess:) Mon November 12, 2007 @ 6:11 PM

That was probably Tracy by JuliePie Mon November 12, 2007 @ 7:31 PM

heelies by T. C. Tue November 13, 2007 @ 11:25 PM

by Hash Browned Potato Tracy Posted Mon November 12, 2007 @ 8:43 AM

People really need to start realizing that online stores and their
brick-and-mortar counterparts are really two seperate entities.

Start thinking of it as trying to return something you bought at
Blockbuster, at Target.

Wait, I won't even go there.

Seriously - I know it can be frustrating - but you really aren't in
the right here.

But hey, at least I have no doubts that this is a real letter, and
around here, that's considered a bonus nowadays.


Agreed, and.. by Queen Green Mon November 12, 2007 @ 10:00 AM

by Casmly Posted Mon November 12, 2007 @ 7:06 AM

I have to agree with the first post. Brick and mortar stores don't
usually go hand in hand with the on line version of these stores.
Once, I ordered a crib from a brick and mortar Burlington Coat
Factory. It was going to take 10 - 12 weeks to arrive at the store,
but we went ahead and ordered anyway. When I got home I checked the
website and the crib would have shipped out nearly immediately if I
had ordered it online. I emailed the company through their website
and inquired about the discrepancy. I received the same answer we are
giving to you, Burlington Coat Factory on line, and our local store
are two different things. Sports Authority should not have to pay
shipping for you because you ordered the wrong size. Unfortunately
it's very hard to make sure that shoes are going to fit unless you try
them on in person.


by Jeffrey Posted Mon November 12, 2007 @ 7:05 AM

It says right on the web site
display=returns): "Please note that items purchased from
www.sportsauthority.com cannot be returned to Sports Authority retail
stores." It's in bold.

You aren't being denied the ability to return. You are being the
ability to return to wherever you choose. Just as Sports Authority
will not take returns from Target, they are also setup not to take
returns from the online site.

I know... it's confusing. The names seem so similar that you'd just
assume. Well, that's the way it is.

You made the mistake in buying the wrong size online. Why should
SA.com cover the cost of the return?


by Cinderelly Posted Sun November 11, 2007 @ 10:38 PM

With many companies the "brick and mortar" store is different than
thier online counterparts. In this case they are allowing you to
exchange it, but you have to send it back. Right on the website it
"Sizing Recommendation: For youth sizes 13c - 4, select 1 size up from
your normal size for a proper fit. Sizes 5 - 10 fit true to size"

It's your fault for not reading/following the directions


Not only that by ♥Venice♥ Mon November 12, 2007 @ 12:07 AM

Good point! by Cinderelly Mon November 12, 2007 @ 9:46 AM

Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada