ADT shows up about hour after call to home that breakin sensor is tripped

Posted Fri July 27, 2012 9:38 am, by Regina B. written to ADT

Write a Letter to this Company

My problems with ADT began in January 2012. I was leaving work and got a notice from ADT that the sensor had been tripped. I had planned on doing some errands after work so was about 40 minutes from the house. My husband was up by his office and was getting fuel in his vehicle. We both finished what we were doing and went directly to the house. I arrived first with no ADT person in sight. My husband arrived about 10 minutes later no ADT person in sight. After I was home for about 20 minutes, the ADT person arrived. He was very rude and his explanation for how long it took him to get there was he had other customers and traffic. When I signed up for ADT, I was told that we were paying extra for guard response. They did regular patrols. And, their arrival time would be within 15 minutes day or night. Luckily for me, there was no intruder. My dog had gotten out of the bathroom and setoff the alarm.

Next issue
June 2012
I am out of town and so is my husband. This is one of the reasons why we got the alarm. FIre alarm is called by ADT. SInce we are out of town they will not call the fire department to come out. What good are they? I was never advised that I had to be in town to obtain services.

July 2012
Without our authorization, energy company shuts off our power (Bill was paid miscommunication).
ADT calls and says alarm has low battery but power has been off in our area. Never received another call. ALrm was due to be shutoff because of these other issues. I asked ADT To leave it on. It was shutoff anyway apparently. Alarm has been activated twice this month with no contact from ADT.

Refund all of my money that they have taken since they have not performed the services as promised.

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Re: ADT shows up about hour after call to home that breakin sensor is tripped by RedheadwGlasses Posted Mon July 30, 2012 @ 12:44 PM "We both finished what we were doing and went directly to the house." So you didn't see any urgency either, because you "finished what [you] were doing." If you really cared, wouldn't you have dropped what you were doing and headed straight home? Reply They probably didn't "care" by jeishere Mon July 30, 2012 @ 5:29 PM I think you need to grow up by RedheadwGlasses Mon July 30, 2012 @ 9:15 PM Don't flatter yourself... by jeishere Tue July 31, 2012 @ 1:20 PM Really? by sarahsmile Wed August 1, 2012 @ 10:54 AM Yes.. by jeishere Wed August 1, 2012 @ 3:33 PM wait what? by PepperElf Posted Sun July 29, 2012 @ 1:10 AM "didn't call the FD" It sounds like they called you to verify the fire alarm. You weren't there to verify that the house was on fire. You also didn't post that any fire broke out so... Are you mad that they didn't summon the Fire Department (which costs taxpayers money) to look over a false alarm? And "without our authorization" Note... they don't actually need your authorization to do that you know. If they did required it then other customers who aren't paying their bills would simply deny authorization. But regardless of WHY your power was out, batteries are not indefinite. not sure where a refund is required here Reply Re: ADT shows up about hour after call to home that breakin sensor is tripped by McJohn Posted Fri July 27, 2012 @ 10:29 AM So you were out running errands, and your alarm went off, but you "finished what you were doing then went directly to the house"? How can you be mad at ADT when you really didnt seem concerned? Reply Because that's what they ADT to do... by jeishere Fri July 27, 2012 @ 1:39 PM If I got an alert that my house alarm was going off by McJohn Fri July 27, 2012 @ 2:23 PM except that there's nothing in the letter that states the alarm was actually a valid one by PepperElf Sun July 29, 2012 @ 1:11 AM I would too, but wouldn't want my wife or kid rushing home to a potetail intruder. (n/t) by jeishere Mon July 30, 2012 @ 9:29 AM