Destroyed Haliburton

Posted Sun May 27, 2007 2:58 pm, by Andrew W. written to Air France

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My family landed in New York after a trip with a connection in Paris, and found that all of our bags had not arrived. We are a couple with two infants, and much of what we need for them had been checked. Two days passed, and still nothing. The third day, we were awakened at 1:00 AM by the delivery of two of our five bags. The next three arrived the following night, at around the same time, but the driver did not ring the doorbell. In the morning, I went to collect the luggage and saw that my wife's Haliburton camera case had a tear in the metal it was made of, and the entire thing was half open and twisted. I cannot imagine how a metal camera case could have been this badly destroyed unless it had been dropped from the plane while it was still in the air. The cameras, lenses, and accessories were all in good condition.
This happened in December of 2006. I just received a letter yesterday from your baggage department promising me that I would soon receive a check for 100 euros. That is one fourth of what I paid to replace it with the same model, and sent you a receipt for. Additionally, your baggage department denied me a per day allowance for first neccesities, and said they would not cover anything that I did not save receipts for. This strikes me as harsh, but since much of what we bought we would have needed sooner or later anyway, except the clothes, I would let that pass. I have always enjoyed Air France, and before this trip, nothing has ever gone wrong.

Since my Haliburton was only two years old, I think the depreciation you seem to have applied, is excessive. Returning to what I had before this flight has, in effect, cost me nearly three hundred dollars. As a steady customer of yours for many years, I would feel happy if you would deduct $100.00 from what the new case cost me, and send me a check for the remainder. I think that's fair for both of us.