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Amazon shopping policy

Posted Mon December 13, 2010 12:33 pm, by Kenneth W. written to Amazon.com, Inc.

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I wanted to purchase a Kindle from Amazon this morning, but don't feel safe in doing so on line. Upon finally being able to speak with a living person, I was informed that I could only do so by going on line to do so. I feel that this policy should be changed.

Since i have had a bad experience in the past from on line ordering only, I feel that a telephone ordering policy be institued for people like me who don't trust the net as a shopping environment. An other option might be to offer a way to purchase products through a physical store.


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by Batman Posted Thu December 16, 2010 @ 8:13 PM

Actually, online shopping is typically the safest way to shop. Not
guaranteed perfect or error free, and yes, thieves can get through;
but, overall, the secured lines online are safer than an unsecured
phone; fewer people having access to your account info, including
credit cards.
Not to make you paranoid, but, even in person transactions are not
safe. I've seen where waitresses have a transmitter under their apron,
and run the card, sending that info to a van outside.
You are good to be paranoid; but, learning where to place your
paranoia is even better.
Btw, Amazon is an online retailer. So, they will only do online
transactions. They do not allow their phone reps to have access to
your info, or very limited access, for your protection-- and theirs'.

Reply
by dg132001 Posted Thu December 16, 2010 @ 3:11 AM

Amazon is probably the best online retailer out there. I understand
why you have concerns, but they are tons of stores out there that sell
the Kindle and the other E-Reader tablets. Best buy, Staples, etc all
sell them.

Reply
by Jared C. Posted Wed December 15, 2010 @ 10:51 AM

The Kindle is such a waste of money and I have been baffled since day
one as to why anyone would buy one.

After you pay several hundred bucks for the thing, you still have to
pay rooughly $5-$10 for each book you download to it.

In contrast, you can buy hard copies of the book you want for $10 or
less (check out independent seller listings).

Save your money and buy the actual printed books. Who needs the dumb
e-reader/Kindle???

Plus, nothing replaces the smell and feel of reading an actual book,
that you hold in your hands.

So, the Kindle, in and of itself, is really useless.

Never could understand why anyone would buy a Kindle or one of the
e-readers.....do you really need more than 3-4 books for your
week-long trip to wherever? Those 3-4 printed books can fit in your
luggage without issue.

I will NEVER, EVER buy anything buy actual printed books.

Reply


There are many, many books you can download for free by RedheadwGlasses Wed December 15, 2010 @ 12:52 PM


if you like sci fi and want free books check out www.baen.com/library/ by PepperElf Tue December 28, 2010 @ 2:33 PM


Different Strokes...and all that by ST Wed December 15, 2010 @ 3:33 PM

But, Jared... by Fairbank R. Wed December 15, 2010 @ 8:32 PM

Yes Jared... by franese Fri December 17, 2010 @ 9:30 AM


electronic books have advantages over paper books by PepperElf Tue December 28, 2010 @ 2:28 PM


by Eclipse Posted Tue December 14, 2010 @ 10:06 PM

I have never had an issue ordering from Amazon. They are a very
reputable company.

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by Harleycat Posted Tue December 14, 2010 @ 10:37 AM

One of the ways Amazon keeps it's prices down is that they don't have
to hire a huge staff to handle phone orders. Most people like this.
I certainly don't want to pay more because a few people feel the need
to deal with a person. I've placed dozens of orders with Amazon and
have never, ever had a problem.

You do realize that if a person takes your card information over the
phone there is more of a chance of someone stealing that information,
don't you? I take credit card payments from our customers every day
and, if I was a dishonest person, I could have a field day. I not
only have their card number, security code but also access to their
personal information such as address, telephone number, etc. Good
thing I'm honest. I even go a step further. If I have to hand write
a person's info (if our payment system is down), I shred the document
after the system is back up.

Reply

by PepperElf Posted Mon December 13, 2010 @ 11:44 PM

You're giving your credit card number to a total stranger who is
typing it into a computer.

It won't be processed any differently. Your information will still go
through the exact same system that an online order would go through.

The only difference is that a stranger will have direct access to your
credit card number and billing information.



Now if you still think this is a safer option...
well i was going to recommend bhphoto but apparently they don't carry
kindle. so that option is kaput.

actually yeah, apparently target will be carrying them in store. then
you can avoid the whole process. even pay cash. assuming they don't
run out or something.

Reply

That's so true... by jeishere Tue December 14, 2010 @ 10:17 AM


by fairywithfangs Posted Mon December 13, 2010 @ 10:40 PM

Target and Best Buy both sell the Kindle in their stores now. Also,
there are several other versions on the e-reader offered by other
companies - such as the Barnes and Noble Nook that can also be
purchased in stores.

Reply


I believe by MA Cunningham Tue December 14, 2010 @ 8:54 AM

by petgiraffe Posted Mon December 13, 2010 @ 3:15 PM

Seems to me that there are way more people who post to this site who
experience problems purchasing from brick-and-mortar stores than
online. I have purchased from Amazon literally hundreds of times. I
have never had a problem. The small handful of times I have had to
return something, I have been able to do so very easily. It is my
preferred vendor as you can get just about anything there, they are
easy to deal with, and very customer friendly. As an added bonus I
don't have to deal with inclement weather, traffic and crowds to make
my purchases.

Reply
by franese Posted Mon December 13, 2010 @ 1:19 PM

Amazon is an online shopping site...you can purchase a Kindle at
Target, Best Buy, Stapes - and probably other stores. So there are
physical stores you can go to.

Reply


by Bill R. Posted Mon December 13, 2010 @ 1:12 PM

Kenneth W.,

The Amazon business model and certainly it's pricing is based on
selling through their site as opposed to a store front or a call
center.

All references to Kindle that I have seen associate it with Amazon so
I am assuming that it is their product and not available through other
means.

While your request seems very sincere it harkens back to the day when
stores on every corner of every town was the rule as oppoed to what
have we now.

Stop back and let us know if you hear back.

BillR.

Reply


Yes, it's an amazon.com thing by RedheadwGlasses Mon December 13, 2010 @ 1:22 PM


not anymore - a couple stores have it now by fairywithfangs Mon December 13, 2010 @ 10:41 PM

by RedheadwGlasses Posted Mon December 13, 2010 @ 1:07 PM

OMG, seriously?

You don't trust the 'net, but you'll trust a live person on the phone
with your address and credit card info?

Your last option -- going to a store -- is what you should do. Be
sure to pay cash, as it's the only nontraceable way to shop!

Reply




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