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 Curious about an Amazon mailing label.
Posted Wed January 10, 2007 12:00 pm, by Cal M. written to Amazon.com, Inc.
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I'm writing about order #(removed by PFB), which has just arrived in 2 boxes. One of those boxes has a return address from "RETURNS CTR.-AMAZON.COM". (Both boxes come from Lexington, but the other one has the usual return address.)
It contains one of the books that I ordered and the appropriate paperwork exactly as I expected it. The address on the label is mine, as is the surname on the label, but the given name is not mine, not a name of anyone to whom I have sent a gift from Amazon.com, and not anyone else's in my household.
I'm just curious as to why that would happen. You're usually scrupulously careful about ensuring that my credit card has to be re-entered if I'm going to make even minor changes to a listing in my address book, and the name is correct on the other box and on the paperwork inside this box -- so this seems a little odd.
It's not going to hurt my relationship with your company if you don't answer this, and I'm sending it this way to avoid the various emails to the effect of "We're sorry that we sent your shipment to someone else" and "What you describe is impossible because we would never share your private information by giving UPS your name and address on a package" and "Maybe your husband ordered something. Is the name on the package his? Do you know what your husband's name is?" that I inevitably get when I ask a question that doesn't come up too often (and that annoy me more than getting no answer). But should this letter fall into the hands of someone who actually knows why my name would be wrong on one label and everything else would be right, I'd love to know too.
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by tickytack Posted Thu January 11, 2007 @ 10:22 AM
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"What you describe is impossible because we would never share your
private information by giving UPS your name and address on a package"
How else is your package to get to you?
"The address on the label is mine, as is the surname on the label, but
the given name is not mine"
You still got the package, did you not? Did it not occur to you that
someone could have, gasp, made a mistake?
I honestly think you are making far too much of this VERY MINOR
thing.
Really, as long as you got what you ordered, why is this worthy of a
letter to corporate?
Or do you have nothing better to do?
If this is all you have to worry about, you must have one charmed
life.
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Yes, indeed
by tickytack Fri January 12, 2007 @ 8:10 AM
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by Jeffrey Posted Wed January 10, 2007 @ 3:14 PM
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Cal,
I don't know how they'd get the wrong first name (with the correct
last name), but I can answer the part about the return address.
Every so often, I get a shipment with a return address of "RETURNS
CTR." The reason, as I understand it, is that the package contains an
item that they want returned (if the package is lost, returned, etc.)
to a specific location. Often because the item is one that needs
special treatment or... quite the opposite (it's an item that's so
"commodity" that they simply need to throw it back onto a shelf). I
have an in-law that it's the industry and this is what I recall she
told me.
If you ever do find out why the wrong name, let us know. It's an
puzzler. In theory, it shouldn't happen. And if it were a totally
different name, at your address, it'd be easier to understand.
As for your frustration about getting responses, my pet peeve is
getting a response that picks up on a single key word, but has NOTHING
to do with what I wrote. For example, given your letter, I can see a
response like:
"Thank you for contacting Amazon.com. We understand that you are
asking about Lexington. You can access books by this author by
entering the authors name into the search field at the top of all our
web pages.:
Or
"Thank you for writing to us about order #102-3789802-0843315. Our
records show that this item has shipped. You can access this
information yourself by using the following link: http:..."
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