Excellent Customer Service

Posted Mon March 12, 2012 11:05 pm, by Jeffrey M. written to Amazon.com, Inc.

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I ordered about $50 worth of product for my girlfriend in another state, which UPS claimed was delivered but she never received (waited several days past the claimed delivery date).

I tried contacting UPS but their live chat was down and could not get a real person on the phone.

So, I sent an email to Amazon explaining the issue. Within a few hours they reshipped the whole package and sent it next day. All at no charge to me and no hassle and no fuss.

I have always been please with Amazons service, prices, and quality. This is one more reason the majority of my non-grocery purchases will be from them and only them.