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 Amazon's Improper Business Practices
Posted Tue January 8, 2008 12:00 pm, by Tim S. written to Amazon.com, Inc.
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I placed an order for 20 items. Over the next day, I noticed that nearly all were given the status of 'shipping soon'. A few hours later, I noticed my order was missing from my order list. The next day, I was informed that my entire order was canceled, given this explanation:
"At any given time, despite our best efforts, a small number of the millions of items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
In accordance with our posted policies on pricing, we are unable to offer this item for the incorrectly posted price."
I understand this happening to one or even a few items in an order, but for 20 items and my entire order, I consider that poor business practices!
I am truly dismayed at the response I have received since this order was canceled. In creating the order, I spent 2 hours of my time, which are now gone and can't be recovered.
I understand that minor pricing errors can and do occur, but as I understand it, many many entire orders were canceled while many more were fulfilled. It appears that some of the items I ordered are back in stock, but at a significantly higher price while others are out of stock. Of those that are, they don't appear to offer the same free shipping promotion that was extended to me previously.
By not fulfilling this order, I estimate my loss is about $400, if I have to reorder the items, including my time.
I've been a customer since Amazon.com began, with myself and my family and friends constantly submitting our personal and business needs for the products you
offer. I'd hate for this occurrence to stain these relationships beneficial to us all.
As a shareholder of this company, I am most disappointed in a situation in which the customer's experience is not being made right.
Reinstate order and ship all items at the prices in the confirmed order email, or reimburse for time and money lost in canceling the order.
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by M G Posted Thu January 17, 2008 @ 10:09 AM
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wow, Tim S. i would be feeling very frustrated. It seems to me that
Amazon is at fault regarding mis-pricing their items and should still
sell to you. I don't understand why they do this. It is very
frustrating. Also, i empathize with you for all the time you put in. I
spend a lot of time trying to find the best deal and this takes alot
of time and verification -you chose Amazon to do your business, and
then they dropped the ball!
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If you applied for free shipping and you asked that everything be sent
at once then of course the whole order has to be cancelled. They
aren't after all, going to you ship you several items a few at a time.
If you didn't go for free shipping, or ask for everything to be
shipped together then I don't see why they couldn't send you the
remaining items. (i'm sure at least 1 of the items was in stock and
correctly priced.)
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by halah Posted Tue January 8, 2008 @ 7:09 PM
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I've been using Amazon since they started. I've had a few problems
with them but they've always made it right. I've even made out with a
few freebies due to their awesome A to Z Guarantee.
I'm sure someone will contact you soon. Response time from them has
been within 24 hours when using their site.
But seriously, 2 hours is nothing on their site. I do all my Xmas
shopping on there and it's taken me 6 hours at a time.
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I went and ordered a supposedly damaged but accetable ox set of 4
novels for 1.54 cents plus 3.99 shipping
I had a confirmation email and all and they even charged my debit
card. 12 hours later, I get an email stating they put the worng
price on the site and i was 13.00 NOT 1.54 and they canceled my order.
I am still ticked, but I don't think they can do anything about it.
Errors happen
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by justZu Posted Tue January 8, 2008 @ 7:50 AM
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Do you seriously want them to pay you $400 because your order got
cancelled? Get over yourself. Mistakes happen and mature people deal
with it. Spoiled babies try to turn it into a "Gimme Grab". Grow up
already.
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