mishandled billing/shipment

I just love these type letters! Was this the first time you ever
ordered anything online from any company, much less Amazon? I’ve been
using Amazon for years and, although rare, they have been occasional
problems. However, in each case, the response from Amazon has been
professional and extremely fast. (Generally within several hours of
sending an e-mail asking for help) The secret? Try reading the web
page! At the bottom of your order page are options for contacting
Amazon. The confirmation e-mail also includes options for contacting
Amazon should you have problems. If you are genuinely lost as to how
to contact Amazon, then perhaps you are not ready for shopping online.

They probably charged two separate shipping fees. Some products on
Amazon.com are not actually shipped from Amazon.com, but through
another store. Hence, the two shipping fees.

The one thing I can say about amazon is their customer service is
awesome. Either the online chat which you get someone very fast or
the phone number (which is not non-existant, its very easy to find)
which will take a bit longer but is also easy to use.

I know that if you click the "I want my orders fast - ship as they
become available" option (wording might be different) that ups your
shipping. I mean - you said you had two items arrive separately...sooo
maybe you had that option or ordered from two different companies.
(Today I ordered something and my shipping charge was nearly 20
dollars if I picked the "ship as they become available" option. When I
selected "group as one shipment" option, my shipping fell to about ten
or eleven dollars.)

Try on-line chat. I've done it many times with amazon.com and have had
success each time. They are an on-line company. Sometimes it's best to
just deal with them on-line and not try to find some phone number
tucked away some place.

Hopefully you can get in touch with them soon.

I went to Amazon to find out how to handle such an issue. I scrolled
to the bottom of the page to find a clearly-marked "Let Us Help You"
section. I chose "Help".

That led to the option to sign in, complete with my own personal
log-in info, but there is an option to continue without signing in.

Then, 3 simple questions:
1. (Choose one) Is this about an order, or something else?
2. (Dropdown menu) A handful of choices, including "Other".
3. (Choose one) Which type of reply would you prefer--e-mail, phone,
or live chat?

For kicks, I chose "phone". They ask for YOUR phone number, rather
than providing theirs. Not sure why. Perhaps because they know how
much customers like being tied to the phone while on hold. At least
if I'm waiting for THEM to call ME back, I can wash dishes or make the
bed or fold towels.

I know that sometimes when I order more than one item, I can choose to
have items shipped as they become available, or to wait until they can
all be shipped together.

One question: Did you order from Amazon itself, or through a
third-party seller? That may help explain your questionable charge.