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 Thrilled with Amazon.com service
Posted Fri September 8, 2006 12:00 pm, by Holly J. written to Amazon.com, Inc.
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Holly's starting a new trend. We're proud to support her efforts
Today I received a letter, sent to the president of the company for which I work, that noted dissatisfaction with a product I help develop. This particular individual took the time to point out a very specific detail about the product and how it didn't conform to her needs. And while I respect this opinion, it occurred to me that, despite the extraordinary success of the product in question, I've never received a letter commending the positive aspects of the product.
People never seem to write letters to company presidents when they're happy, do they?
For this reason, I wanted to take the time today to work on a new trend. I am writing you to let you know that I have been consistently thrilled (not just satisfied, but thrilled) with the service and products I have received from your company. I have shopped with Amazon.com for approximately 9 years and have enjoyed every transaction. Your customer service is stellar, prompt, and courteous, your product selection is comparable to no one else, the website easily navigable and a pleasure to use, and I have never received a product from you that I did not thorougly enjoy both in terms of quality and fulfillment of its description.
I always come to Amazon.com first for my media purchases, and I always recommend Amazon.com to my friends. In fact, even when I wish to recommend a product, such as a book or music selection, I use the Amazon.com weblink to do so.
So thank you for your stellar service and your dedication, and please keep up the good work.
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