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Never Travel on American Airlines with Dogs!
Posted Sat July 7, 2007 12:00 pm, by Katie J. written to American Airlines, Inc.
Write a Letter to this Company | Rate this Company
On March 29th, I flew from San Antonio to the AKC Agility Nationals in Ohio. I was traveling with with 4 other people and 4 dogs total. 3 of the dogs rode in Cargo and 1 rode in the cabin, which is fine. I made these reservations 6 monthes in advance, because I knew there was a limit on how many dogs per plane and I knew that other people also wanted to go, so we had to book the flight first.
On the leg from S.A. to St.Louis, we were told that the little dog that was supposed to ride in the cabin was too big for her carrier. But, the vet said that she was fine. In fact, she could stand up, lie down and turn around with about 2 inches of space all around her which is better than what your rules state. After a rather rude discussion, we were allowed to leave her in the cabin in her carrier that was specified for pets in air travel. The worst is yet to come.
Our flight was delayed getting into St.Loius, so we were running to make our connection and to make sure that the 3 dogs in cargo made it as well. We watched the all dogs get off the plane, then we watched as they were carted to the new plane. But, instead of setting them under the shade, the baggage crew let them BAKE in the hot sun. Annoyed, we asked the man at the desk who informed us that he could do nothing about it.
As the flight was boarding, the man at the desk called for the group who was traveling with dogs to come up to the ticket counter. There, he matter-of-factly told us that only 2 dogs would be allowed in cargo and the 1 dog who was not allowed to go was Annie (my girl). He told us that there were no other flights that day and that they would ship her to us in the morning. Are you kidding?
We pleaded with him desperately as the rest of the plane boarded and the rest of my group got on as well. Then I got the captain out, who let us go ahead and get her into the cargo. Meanwhile, Annie is still baking in the sun. I waited and watched her get on the plane before I boarded myself. I found the plane hot and still because the air conditioner took way too long to kick in.
To add to the distress our flight attendent was excessively uncooperative. Our panting little dog in the cabin was not allowed to have water, even though it was burning up. Our windows had to be open through the whole flight, even though the sun was shining right into our eyes, and she would not get us any pillows or blankets - we had to get them ourselves.
When we got to our hotel which was about an hour away from the airport in Columbus, I checked the AA guidlines and there is a THREE dog limit in the cargo. Not TWO but THREE!
Your employees need to be more cooperative and they need to be informed of the policies.
...And next time, I will fly Delta.
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by Xtina99 Posted Thu July 12, 2007 @ 3:21 PM
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I'm guessing that it was entirely one of those things were it comes down to the crew's foibles and mood that day, not overall policy of the airline. But it doesn't make it any easier to live through.
Thank god, I have never been in a position where I had to transport an animal via airline; I would never, ever trust an airline to transport an animal. I have heard too many horror stories.
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by TracyB Posted Thu July 12, 2007 @ 11:37 AM
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You're lucky those dogs are alive. Disgusting.
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by Melissa O Posted Thu July 12, 2007 @ 3:23 AM
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Alright, I couldn't keep it in! I tried but here goes, everybody was once an "unruly child" so to say that you would rather have dogs than unruly children in the aircraft is just stupid. As a parent, I try very hard to keep my children behaving as well as possible. We work on our inside voices and our outside voices but you know what, they got spunk and they sometimes just want to have fun. Are they unruly? Nope! Loud? Oh, heck yes they are! But they have personality and that is what matters. And as far as baking in the sun, mid 70's is freaking hot to me. And my dog! I am used to the warmest temps being 60-65 and that is a day that everyone calls in sick to work and spends the day at the beach so just because it's not hot to one person doesn't mean it isn't possible. That's pretty warm and without water, and on the airport tarmac, hmm. I don't think I want to sit there without being offered water so I wouldn't expect my dog to either.
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by Mr. Sandman Posted Mon July 9, 2007 @ 8:38 PM
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When I moved from Chicago to Florida, I didn't trust AA enough to ship my dogs. But I did have them ship my two cats and I was impressed with their care. From the time I dropped them off at ORD and picked them up at FLL, AA did a very professional job.
That said, a friend of mine once called AA to inquire about shipping his cat to Florida. The phone rep read right from her manual, where it says, "The animal must first be packed in "dry ice!" My friend said, "But lady, the cat is still alive!" It was quite obvious the rep was reading about shipping a deceased animal. But she stuck to her guns and insisted the cat MUST be shipped frozen! Needless to say, my friend didn't use AA.
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Oh my!
by Katie Johnson Mon July 9, 2007 @ 10:36 PM
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by Sarah H Posted Mon July 9, 2007 @ 4:07 PM
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All I have to say is that you are very nice, and AA is lucky you didn't sue them. I would be so upset and angry if anyone mistreated my dogs, because to be frank, I care for them them more than I care for most people.
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by (i still come around so don't get too uppity) vc Posted Sun July 8, 2007 @ 11:46 PM
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Actually, you should never travel on American Airlines with me. Or any other airline for that matter. I complain a lot and I'm quite often drunk.
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Whoa, hold on.
by (i still come around so don't get too uppity) vc Tue July 10, 2007 @ 8:22 PM
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Hmmm....
by TwinkleToes Tue July 10, 2007 @ 8:55 PM
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This OP, Katie, has to be one of the best on this site. She's taken criticism from quite a few people and has handled it all with aplomb, patients, and class.
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Thank you!
by Katie Johnson Sun July 8, 2007 @ 9:25 PM
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by S W Posted Sun July 8, 2007 @ 5:44 PM
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If I'm not mistaken, the flight attendant was telling the the window cover needed to be open during take-off and landing only. Last time I was told to make sure mine was open (we were waiting to take-off) I asked for an explanation. I was told that it needed to be open during take-off and landing only so that if there was an accident and the plane flipped the passengers could tell if they were right side up or not.
Not a particularly re-assuring explanation, but there it is. It is for safety reasons. I am certain that you could have put it down once in the air.
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Whoa!
by PaintedLady Sun July 8, 2007 @ 11:20 PM
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Yeah...
by Katie Johnson Mon July 9, 2007 @ 12:30 AM
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by B.N. Posted Sun July 8, 2007 @ 3:30 PM
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Having never traveled with a dog, I have no comment on the airlines rules about such matters, however, I find fault with some of your statements. You were not "allowed" to close your window covers? Please, I have flown a lot of times and never asked if I could close the window covering, and have NEVER been told to open it back up. Two - you found the plane "hot and still" when you got on. Oh, yes - they should run the AC FULL BLAST for hours, so the plane would be cool for you. Third - did you try to give your dog water? Seems to me that even if you were giving the dog water, the worse they could do would be to tell you to stop - in which case, the dog would already have had a drink. WHY would you ask permission like a child? Lastly - if the plane was unbearable hot, why would you need a blanket?
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Holy Cow
by Katie Johnson Sun July 8, 2007 @ 4:31 PM
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Exactly!
by Katie Johnson Tue July 10, 2007 @ 1:08 AM
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Unreal
by April Smith Tue July 10, 2007 @ 2:56 PM
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by shaun Posted Sat July 7, 2007 @ 9:31 PM
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I would much rather have dogs in the passenger's compartment than unruly children.
It is rather interesting that you would wait several months before writing this letter.
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by Peregrina Posted Sat July 7, 2007 @ 9:23 PM
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Poor puppies! Yes, I prefer animals to people, go figure. :)
Next time, though, drive. It will be less stressful on you, as well as the pooches. Since you were going to a competition, I would think having the dogs in top shape and relaxed would be a huge plus, instead of stressed and dehydrated.
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by Alissa S. Posted Sat July 7, 2007 @ 8:32 PM
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You mean an airline didn't treat a dog "well?" That's not too surprising considering how they treat actual human beings.
Here's the jist. There's a handful of people in the world who think your dog is as important as you do and the folks at AA aren't among them and neither am I.
Your dog is NOT a person. It isn't as important as a person. It isn't entitled to special treatment. That doesn't mean that it should be subjected to inhumane treatment, but that isn't what happened here, per your letter.
Seriously, have we become such a nation of self-important twits who think that pets should be treated better than alot of the PEOPLE on this planet? It is embarrassing.
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by The New and Improved Brenda Posted Sat July 7, 2007 @ 6:17 PM
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Off topic but.. What kind of dogs?
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Dog Breeds
by Katie Johnson Sat July 7, 2007 @ 9:56 PM
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Eeeeeek!
by The New and Improved Brenda Sat July 7, 2007 @ 10:31 PM
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Wait, she wouldn't let you close the window cover? Why on earth not? Did she give you a reason? (I know you can't really argue with them.) I close mine nearly every time I fly. I've had fight attendants ask passengers to close the window covers so people can sleep.
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Window
by Katie Johnson Sat July 7, 2007 @ 6:07 PM
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Agreed.
by Blackrack Sat July 7, 2007 @ 5:12 PM
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by Gino Posted Sat July 7, 2007 @ 2:57 PM
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This is exactly why people who get animals should really think things out well before taking on the responsibility of owning and caring for one. I'd rather drive that distance and incovenience myself, than let my dog be treated as "cargo".
How was it American Airline's fault the flight was delayed? They did exactly what they were supposed to, get the cargo on another plane as well as the passengers. I doubt Delta or anyone else would do anything differently.
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Cargo
by Katie Johnson Sat July 7, 2007 @ 3:08 PM
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by Angelic Princess:) Posted Sat July 7, 2007 @ 10:09 AM
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It took you 3 months for you to decide to write this letter?
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by Posted Sat July 7, 2007 @ 8:52 AM
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baking in the hot sun in March??
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Actually
by Katie Johnson Sat July 7, 2007 @ 3:12 PM
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Katie
by Venice Sat July 7, 2007 @ 3:49 PM
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