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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Help from Texas
  2. unsatisfactory and unsafe service on flight 4462
  3. Kicking Off An Autistic Child Is Bad Business, American Airlines
  4. Vacation from Hell Caused by American Airlines
  5. Cut Out the Baggage Fee, American Airlines!
  6. American Airlines Switched Our Seats
  7. American Airlines Should be More Considerate of Families
  8. Never Travel on American Airlines with Dogs!
  9. Drunk in the Air on American Airlines
  10. The cost of a pen versus the cost of repeat business...
  11. American Airlines Travel Nightmare
  12. American Airlines Should Include Meals in the Ticket Price
  13. They made me spend my Honeymoon in a nasty hotel rather than Mexico
  14. American Airlines nearly ruined our Jamaica vacation.
  15. go bankrupt, see what i care!
  16. Horrible encounter with American Airlines
  17. Dissatisfaction with service
  18. First Time and Last Time? (American Airlines)
  19. Free American Airlines Coupon is Anything but Free
  20. Horrible Experience with American Airlines
  21. Rude response to my polite request
  22. American Airlines Should Treat Us with Respect
  23. Losing Lunch On American Airlines
  24. Poor customer service
  25. Poor Flight Experience on American Airlines


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No Image Available
American Airlines, Inc.
http://www.aa.com/

P.O. Box 619616
DFW Airport,
75261


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Sub Sectors
Here is a list of popular letter topics for this company.
» Aircraft Interior: 2.79%
» Airport Check-in: 8.76%
» Baggage Claim/Carry-on: 15.94%
» Customer Service (non check-in): 17.53%
» Flight Attendants: 4.78%
» Flight Scheduling: 6.37%
» Food Service: 1.2%
» Frequent Flyer Program: 6.37%
» On-time Performance: 11.55%
» Other: 21.91%
» Price/Value: 2.79%


Last 5 Letters
Here is a list of last 5 letters for this company.
Unacceptable Customer Service
by Susan J. of Amarillo, Texas written to American Airlines, Inc. Posted Wed June 24, 2009 10:41 pm
4 replies, Last Updated: Tue June 30, 2009 9:17 pm

On June 13, 2009, my brother passed away exactly one week after being diagnosed with cancerous tumors on his brain. Prior to his dignosis, no one had any idea he had anything wrong with his health. That day, June 13th, I purchased three round-trip tickets, Amarillo, Texas to Greenville, South Carolina connecting in Dallas, Texas, from American Airlines (AA). As suggested, we arrived one hour...

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Upholding Company Policy
by Tina G. of Harrisburg, Pennsylvania written to American Airlines, Inc. Posted Wed June 24, 2009 12:00 pm



I appreciate your effort to make amends, as well as your gesture of goodwill. However, when I travel, my airfare is paid for by whomever has hired me. So, although the travel voucher is appreciated, it does me no good. I would greatly prefer instead of the travel voucher that your policy of customers rights to their carry ons be respected. If there is no storage for a customers carry on and...

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Help from Texas
by Jennifer W. of McKinney, Texas written to American Airlines, Inc. Posted Mon June 22, 2009 8:36 pm
36 replies, Last Updated: Sat June 27, 2009 5:43 pm

The day of our 10 year anniversary started out great! My husband and I were so excited to finally be alone without the kids. As we were on our way to catch an 8:50 AM flight out of DFW...we recieved a phone call from AA cancelling our flight. The only thing they could offer us was to leave on Saturday (the day of our flight was a Thursday) OR refund our money. We went with the refund B/C we had...

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No Communication from American Airlines
by . of , written to American Airlines, Inc. Posted Mon June 15, 2009 12:00 pm
1 replies, Last Updated: Sat June 20, 2009 4:58 pm

I would like to take the time to complain regarding American Airlines customer service practices. My mother and I were scheduled along with a group of ladies to leave Puerto Plata at 5:10pm to fly to Miami to catch a connecting flight to Columbus. The fight got delayed which I understand it sometimes does but the airline employees did not announce the delay until after 6:00pm. Even before it was...

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Great Job American Airlines
by Teresa B. of San Antonio, Texas written to American Airlines, Inc. Posted Fri June 12, 2009 2:55 pm
3 replies, Last Updated: Fri June 12, 2009 5:35 pm

I was on AA flights 1157/5125 on June 1, 2009 to Lawton, OK from San Antonio, Tx and on flights 5128/1839 from Lawton back to San Antonio. Both flights via DFW.

This was my first time on AA and I have to say I loved it. All flights were on time, the trip smooth, no issues. From check in to the flight attendants everyone was very nice. I will fly with yall again when I go back to Lawton...

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