To: Stephen J. Lasner

From: Diego N.

Re: AA Ref#1-409717561


Thanks for your reply. I have to say that the compensation you propose does not feel adequate given the hardships we endured during this family trip. The word limit you impose on the feedback form makes it very difficult to explain in detail what happened. Below is the whole, uninterrupted acount of our experience during our...

My 86 year old mother in law passed away on Nov 19,2011 after a lengthy illness in a nursing home and later hospital stay. My wife is the executor of her mother's estate and we are in the process of cleaning up 66 years of her parents accumulations. We have found various older gift cards, credit cards and reward program cards. All have had either value or miles on them and all have been either...

I am an AAadvantage member via Citibank. I used my mileage points to book a flight on 10/8/11, I was scheduled to fly to Miami on flight 1048 with final destination being Montego Bay, Jamaica. The flight was cancelled, and rescheduled with an additional flight thru Tampa, I was told that I would arrive in Montego Bay by 8pm, instead of my original time of 2pm. Flight attendant at check in counter...

Dear Citibank and American Airlines,

I write in regards to the Citibank AAdvantage Debit Card Rewards Program. As a loyal American Airlines customer, the program had such strong appeal that I switched my primary bank to Citibank in September 2011. The significant effort, headache, and cost of changing banks was rendered useless by the abrupt termination of the program in December, 2011. Why...

American Airlines is terrible for customer service. They completely deleted our flight into St. Lucia when we have had it booked for two months. We made all of our honeymoon arrangements based on the flight. Our only options given by the "supervisor" were: fly the day before/after at midnight, fly into an airport 3 HOURS AWAY or refund our money. That is SERIOUSLY the best their...