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 American Airlines Oversold My Flight
Posted Mon July 13, 2009 12:00 pm, by Sharmin J. written to American Airlines, Inc.
Write a Letter to this Company | Rate this Company
I am writing on behalf of my family. We purchased 5 roundtrip tickets from DFW to PIT to travel on the 16th of June from hotwire.com. When we arrived at the airport, the service person at the ticket counter took a huge amount of time to issue us a boarding pass and eventually could not. The behaviour of the people at DFW representing AA was horrendous and we have never been treated this way before. This was totally unacceptable being paid customers. We were not told the reason why our boarding passes were not issued on that day but we could use our common sense and conclude that the flight was overbooked. We ended up missing an important conference as we ended up flying separately the next day on a standby basis. Flying with children, this caused us a great amount of problem which is totally unacceptable and wrong.
We need American Airlines to make up for this horrific experience they caused us. We are not sure how or what AA can do to make ammends but we will do everything in our power to get justice for this terrible experience. We expect a quick reply and a resonable compensation so we can put this behind us and move on.
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by Steve-OH Posted Wed July 15, 2009 @ 3:19 AM
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It's an unfortunate reality in modern air travel, but like others, I
am curious as to why they never gave you a reason (and why you didn't
insist on one).
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by MA Cunningham Posted Tue July 14, 2009 @ 1:43 PM
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With children?
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by BirmanCat Posted Tue July 14, 2009 @ 10:32 AM
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I understand that you couldn't fly American Airlines, but why aren't
you contacting Hotwire -- you purchased your tickets from them, not
AA.
If you check other letters on PFB, including one posted just last
week, you'll see that Hotwire has had other complaints about the
company dropping the ball and leaving customers like yourself hanging.
Hotwire isn't the only third-party Web site that has promised
reservations at a cheap price and then failed to deliver.
If you indeed had a "horrific" experience, the fault lies with
Hotwire, not AA, since you bought your tickets from Hotwire.
American Airlines owes you nothing.
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by Donno Posted Mon July 13, 2009 @ 6:28 PM
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They refused to issue you boarding passes, and gave no reason? It is
hard to imagine you did not ask for an explanation.
Airlines do overbook - if that is what happened, that is an
unfortunate but normal part of the flying experience.
The policy is stated here: http://tinyurl.com/l6vupw
I note one interesting item. If the airline substitutes a smaller
aircraft for "safety or operational" reasons, they don't issue
compensation. Interesting.
It sounds like you should have been offered compensation, most likely,
but it isn't clear the flight was overbooked.
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There is more than one reason they do not issue boarding passes. I
would have definately asked why instead of waiting for the employee to
volunteer this information. But it seems you never asked and assumed
that it was due to overbooking.
Maybe you arrived late to check in...maybe they were overbooked...I
guess you'll have to wait to see if you get an answer from AA.
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