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Never Travel on American Airlines with Dogs!

Posted Sat July 7, 2007 12:00 pm, by Katie J. written to American Airlines, Inc.

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On March 29th, I flew from San Antonio to the AKC Agility Nationals in Ohio. I was traveling with with 4 other people and 4 dogs total. 3 of the dogs rode in Cargo and 1 rode in the cabin, which is fine. I made these reservations 6 monthes in advance, because I knew there was a limit on how many dogs per plane and I knew that other people also wanted to go, so we had to book the flight first.

On the leg from S.A. to St.Louis, we were told that the little dog that was supposed to ride in the cabin was too big for her carrier. But, the vet said that she was fine. In fact, she could stand up, lie down and turn around with about 2 inches of space all around her which is better than what your rules state. After a rather rude discussion, we were allowed to leave her in the cabin in her carrier that was specified for pets in air travel. The worst is yet to come.

Our flight was delayed getting into St.Loius, so we were running to make our connection and to make sure that the 3 dogs in cargo made it as well. We watched the all dogs get off the plane, then we watched as they were carted to the new plane. But, instead of setting them under the shade, the baggage crew let them BAKE in the hot sun. Annoyed, we asked the man at the desk who informed us that he could do nothing about it.

As the flight was boarding, the man at the desk called for the group who was traveling with dogs to come up to the ticket counter. There, he matter-of-factly told us that only 2 dogs would be allowed in cargo and the 1 dog who was not allowed to go was Annie (my girl). He told us that there were no other flights that day and that they would ship her to us in the morning. Are you kidding?

We pleaded with him desperately as the rest of the plane boarded and the rest of my group got on as well. Then I got the captain out, who let us go ahead and get her into the cargo. Meanwhile, Annie is still baking in the sun. I waited and watched her get on the plane before I boarded myself. I found the plane hot and still because the air conditioner took way too long to kick in.

To add to the distress our flight attendent was excessively uncooperative. Our panting little dog in the cabin was not allowed to have water, even though it was burning up. Our windows had to be open through the whole flight, even though the sun was shining right into our eyes, and she would not get us any pillows or blankets - we had to get them ourselves.

When we got to our hotel which was about an hour away from the airport in Columbus, I checked the AA guidlines and there is a THREE dog limit in the cargo. Not TWO but THREE!

Your employees need to be more cooperative and they need to be informed of the policies.



...And next time, I will fly Delta.


Reply



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by Xtina99 Posted Thu July 12, 2007 @ 3:21 PM

I'm guessing that it was entirely one of those things were it comes
down to the crew's foibles and mood that day, not overall policy of
the airline. But it doesn't make it any easier to live through.

Thank god, I have never been in a position where I had to transport an
animal via airline; I would never, ever trust an airline to transport
an animal. I have heard too many horror stories.

Reply
by TracyB Posted Thu July 12, 2007 @ 11:37 AM

You're lucky those dogs are alive. Disgusting.

Reply
by Melissa O Posted Thu July 12, 2007 @ 3:23 AM

Alright, I couldn't keep it in! I tried but here goes, everybody was
once an "unruly child" so to say that you would rather have dogs than
unruly children in the aircraft is just stupid. As a parent, I try
very hard to keep my children behaving as well as possible. We work
on our inside voices and our outside voices but you know what, they
got spunk and they sometimes just want to have fun. Are they unruly?
Nope! Loud? Oh, heck yes they are! But they have personality and
that is what matters. And as far as baking in the sun, mid 70's is
freaking hot to me. And my dog! I am used to the warmest temps being
60-65 and that is a day that everyone calls in sick to work and spends
the day at the beach so just because it's not hot to one person
doesn't mean it isn't possible. That's pretty warm and without water,
and on the airport tarmac, hmm. I don't think I want to sit there
without being offered water so I wouldn't expect my dog to either.

Reply

by Mr. Sandman Posted Mon July 9, 2007 @ 8:38 PM

When I moved from Chicago to Florida, I didn't trust AA enough to ship
my dogs. But I did have them ship my two cats and I was impressed with
their care. From the time I dropped them off at ORD and picked them
up at FLL, AA did a very professional job.

That said, a friend of mine once called AA to inquire about shipping
his cat to Florida. The phone rep read right from her manual, where
it says, "The animal must first be packed in "dry ice!" My friend
said, "But lady, the cat is still alive!" It was quite obvious the rep
was reading about shipping a deceased animal. But she stuck to her
guns and insisted the cat MUST be shipped frozen! Needless to say, my
friend didn't use AA.

Reply


Oh my! by Katie Johnson Mon July 9, 2007 @ 10:36 PM

by Sarah H Posted Mon July 9, 2007 @ 4:07 PM

All I have to say is that you are very nice, and AA is lucky you
didn't sue them. I would be so upset and angry if anyone mistreated
my dogs, because to be frank, I care for them them more than I care
for most people.

Reply

Preach it. by TracyB Thu July 12, 2007 @ 11:38 AM

by (i still come around so don't get too uppity) vc Posted Sun July 8, 2007 @ 11:46 PM

Actually, you should never travel on American Airlines with me. Or
any other airline for that matter. I complain a lot and I'm quite
often drunk.

Reply

You should fly with Tracy and I... by TwinkleToes Mon July 9, 2007 @ 9:12 PM


Well by LadyMac Tue July 10, 2007 @ 8:00 AM


Whoa, hold on. by (i still come around so don't get too uppity) vc Tue July 10, 2007 @ 8:22 PM

Hmmm.... by TwinkleToes Tue July 10, 2007 @ 8:55 PM


I'm the loose one by LadyMac Thu July 12, 2007 @ 3:49 PM


by RedheadWGlasses Posted Sun July 8, 2007 @ 6:42 PM

This OP, Katie, has to be one of the best on this site. She's taken
criticism from quite a few people and has handled it all with aplomb,
patients, and class.

Reply


Ack! Patience, not patients! by RedheadWGlasses Sun July 8, 2007 @ 8:03 PM


Thank you! by Katie Johnson Sun July 8, 2007 @ 9:25 PM

eh... by Peregrina Mon July 9, 2007 @ 1:12 AM


Very diplomatically put, Peregrina! : ) n/t by RedheadWGlasses Mon July 9, 2007 @ 10:47 AM


I'll agree with YOU this time n/t by Venice Sun July 8, 2007 @ 9:32 PM
by S W Posted Sun July 8, 2007 @ 5:44 PM

If I'm not mistaken, the flight attendant was telling the the window
cover needed to be open during take-off and landing only. Last time I
was told to make sure mine was open (we were waiting to take-off) I
asked for an explanation. I was told that it needed to be open during
take-off and landing only so that if there was an accident and the
plane flipped the passengers could tell if they were right side up or
not.

Not a particularly re-assuring explanation, but there it is. It is
for safety reasons. I am certain that you could have put it down once
in the air.

Reply


Whoa! by PaintedLady Sun July 8, 2007 @ 11:20 PM


I don't see how that would matter by RedheadWGlasses Mon July 9, 2007 @ 12:12 AM


Yeah... by Katie Johnson Mon July 9, 2007 @ 12:30 AM

I agree.... by S W Mon July 9, 2007 @ 5:47 AM


The PROPER answer to the window covering issue. :) by Jude Wed July 18, 2007 @ 6:26 PM
by B.N. Posted Sun July 8, 2007 @ 3:30 PM

Having never traveled with a dog, I have no comment on the airlines
rules about such matters, however, I find fault with some of your
statements. You were not "allowed" to close your window covers?
Please, I have flown a lot of times and never asked if I could close
the window covering, and have NEVER been told to open it back up. Two
- you found the plane "hot and still" when you got on. Oh, yes - they
should run the AC FULL BLAST for hours, so the plane would be cool for
you. Third - did you try to give your dog water? Seems to me that even
if you were giving the dog water, the worse they could do would be to
tell you to stop - in which case, the dog would already have had a
drink. WHY would you ask permission like a child? Lastly - if the
plane was unbearable hot, why would you need a blanket?

Reply


Holy Cow by Katie Johnson Sun July 8, 2007 @ 4:31 PM

Good by GredandForge Mon July 9, 2007 @ 12:40 PM

Perhaps it was blowing right on her by TwinkleToes Mon July 9, 2007 @ 9:21 PM


Strangely enough.. by myswtghst Tue July 10, 2007 @ 12:35 AM


Exactly! by Katie Johnson Tue July 10, 2007 @ 1:08 AM

Unreal by April Smith Tue July 10, 2007 @ 2:56 PM


by Harleycat Posted Sun July 8, 2007 @ 7:15 AM

I don't really know what to say. I've never flown with my dog and I
don't think I would. She's probably small enough to go in the cabin,
she's a Schipperke.

I've only flown with an animal once. My sister passed away and she
lived in Minnesota. We had to take her cat back with us to NY. The
vet came to the hotel and gave her a traquilizer. Unfortunately, our
flight out of Cleveland was delayed and the medication wore off about
45 minutes out of NY. You've never heard such howling in your life.
It was the one time I was glad the airline could not seat us together
and the cat was under my sister's seat. The cat is fine now, fat and
sassy!

I am glad you and your animals got there and back safe and sound. I
live near the airport that lost the Whippet, Vivi. They are still
searching for her.

Reply
by shaun Posted Sat July 7, 2007 @ 9:31 PM

I would much rather have dogs in the passenger's compartment than
unruly children.

It is rather interesting that you would wait several months before
writing this letter.

Reply

Agreed by Peregrina Sun July 8, 2007 @ 1:33 AM
by Peregrina Posted Sat July 7, 2007 @ 9:23 PM

Poor puppies! Yes, I prefer animals to people, go figure. :)

Next time, though, drive. It will be less stressful on you, as well as
the pooches. Since you were going to a competition, I would think
having the dogs in top shape and relaxed would be a huge plus, instead
of stressed and dehydrated.

Reply

by Alissa S. Posted Sat July 7, 2007 @ 8:32 PM

You mean an airline didn't treat a dog "well?" That's not too
surprising considering how they treat actual human beings.

Here's the jist. There's a handful of people in the world who think
your dog is as important as you do and the folks at AA aren't among
them and neither am I.

Your dog is NOT a person. It isn't as important as a person. It
isn't entitled to special treatment. That doesn't mean that it should
be subjected to inhumane treatment, but that isn't what happened here,
per your letter.

Seriously, have we become such a nation of self-important twits who
think that pets should be treated better than alot of the PEOPLE on
this planet? It is embarrassing.

Reply


I don't think anyone is saying that by Venice Sat July 7, 2007 @ 9:09 PM

Just to be snarky, Venice, by Peregrina Sat July 7, 2007 @ 9:27 PM


Believe me, by Venice Mon July 9, 2007 @ 2:19 AM


This is a true story by BellaSera Mon July 9, 2007 @ 8:39 AM


Just for the sake of argument by LadyMac Tue July 10, 2007 @ 8:16 AM

Wow Alissa - you don't seem very bright, let alone compassionate(not that this even has to do with compassion) by Viv A. Tue March 31, 2009 @ 10:47 AM

by The New and Improved Brenda Posted Sat July 7, 2007 @ 6:17 PM

Off topic but.. What kind of dogs?

Reply


Dog Breeds by Katie Johnson Sat July 7, 2007 @ 9:56 PM


Eeeeeek! by The New and Improved Brenda Sat July 7, 2007 @ 10:31 PM


Schnauzer! by Moof Sun July 8, 2007 @ 6:55 PM

by RedheadWGlasses Posted Sat July 7, 2007 @ 4:02 PM

Wait, she wouldn't let you close the window cover? Why on earth not?
Did she give you a reason? (I know you can't really argue with them.)
I close mine nearly every time I fly. I've had fight attendants ask
passengers to close the window covers so people can sleep.

Reply


Window by Katie Johnson Sat July 7, 2007 @ 6:07 PM


by Bill R Posted Sat July 7, 2007 @ 3:49 PM

Call me cold but the only pet that belongs in the passenger
compartment is a Helper Dog.
Ennuf said.
BillR

Reply


Agreed. by Blackrack Sat July 7, 2007 @ 5:12 PM


Actually.. by Harleycat Sun July 8, 2007 @ 7:10 AM


This was a flight from Toronto to London by Blackrack Sun July 8, 2007 @ 9:55 AM


That's why.. by Harleycat Sun July 8, 2007 @ 11:25 AM


That still doesn't mean it was right. by Blackrack Sun July 8, 2007 @ 3:14 PM

by Gino Posted Sat July 7, 2007 @ 2:57 PM


This is exactly why people who get animals should really think things
out well before taking on the responsibility of owning and caring for
one. I'd rather drive that distance and incovenience myself, than let
my dog be treated as "cargo".
How was it American Airline's fault the flight was delayed? They did
exactly what they were supposed to, get the cargo on another plane as
well as the passengers. I doubt Delta or anyone else would do anything
differently.

Reply


Cargo by Katie Johnson Sat July 7, 2007 @ 3:08 PM
by Angelic Princess:) Posted Sat July 7, 2007 @ 10:09 AM

It took you 3 months for you to decide to write this letter?

Reply

by Posted Sat July 7, 2007 @ 8:52 AM

baking in the hot sun in March??

Reply

texas is hot by shannont1110 Sat July 7, 2007 @ 11:02 AM


But she wasn't in Texas by BellaSera Sat July 7, 2007 @ 12:15 PM


St. Louis by Lia Sat July 7, 2007 @ 2:30 PM


I agree by RedheadWGlasses Sat July 7, 2007 @ 1:32 PM


Actually by Katie Johnson Sat July 7, 2007 @ 3:12 PM


Katie by Venice Sat July 7, 2007 @ 3:49 PM


I agree, Venice by RedheadWGlasses Sat July 7, 2007 @ 4:59 PM


The high temp that day in St. Louis was mid-70s by RedheadWGlasses Sat July 7, 2007 @ 3:53 PM


Dogs and heat by Cinderelly Sat July 7, 2007 @ 4:30 PM


It was in the mid-70s that day -- no risk to any dogs by RedheadWGlasses Sat July 7, 2007 @ 5:01 PM


Even though... by Katie Johnson Sat July 7, 2007 @ 6:05 PM


That's what I was thinking by BellaSera Sat July 7, 2007 @ 6:33 PM




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