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Horrible encounter with American Airlines
Posted Wed May 28, 2008 8:32 pm, by Greg G. written to American Airlines, Inc.
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Yesterday, 5-28-08, I was supposed to be on flight 1116 on American Airlines going from Ontario, CA to Dallas, TX. It was canceled due to weather conditions in Dallas so they put me on another flight (US Airways). No compensation was offered (or given after asking) for the inconvenience. Typical. I was to fly into Phoenix, AZ and go on a connecting flight (American Airlines again) to Dallas. My flight to Phoenix went smooth but my flight from then on was a nightmare (American Airlines). I arrived to Phoenix at 5:25 pm and was supposed to leave at approx. 6:30 pm. The flight was originally supposed to leave at 3:25 pm but was delayed until 6:30 pm. Once I got into the correct terminal I found out the flight was delayed once again until 8:00 pm. An hour later it was announced the flight would be further delayed until 9:00 pm. Again, no type of compensation was offered or given for the MAJOR inconvenience. Finally the plane arrived and we were on our way to Dallas. We arrive in Dallas and once at the terminal the pilot announced that they couldn't get the air bridge working and maintenance would have it up within a couple of minutes. At this point I was extremely mad. It took them ten minutes to announce that we would have to use the stairs at the back exit of the plane. While we were waiting for those 10 mins. there was no air in the plane and it was very hot. Finally off the plane we got inside the terminal and STILL there was no kind of compensation offered what so ever. When asked why the customer service rep said that there was nothing they could do at the moment seeing as how we arrived to our destination safely. UGGGHHHHH!!! I will never willingly fly with American again unless the flight is free or I have no other alternatives, including driving to the destination myself!
Give me a free flight, a lot of sky miles, or some type of big discount at one of their affiliates to compensate for the grossly handled experience I had with them.
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by Jason C. Posted Sun June 1, 2008 @ 1:21 PM
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I'm sure American won't miss you, as you obviously don't fly very much. Weather delays are common, and as much of a pain as it is it is not the airlines fault.
One thing that I *do* do is to check the faa.gov page for the weather delay information to verify that the airline is not just trying to cover some mechanical issue with a weather excuse.
I'll say this about American: they have a really high rate of mechanical problems that cause delays. I was stranded at Gatwick overnight by them. They got everyone a room and got us out the next day... to Dallas... where there were weather delays...
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by Nate269 Posted Thu May 29, 2008 @ 8:47 PM
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Ok. So your plane was cancelled, and they put you on another flight, even another airline? Sounds like pretty good service to me!
Weather delays happen, it's too bad, but American can't control what happens in the sky. Would you rather be flying through a storm in a metal tube, or be safe until the weather passes? I'd rather not die to save a couple of hours of time...
And lastly, what is so bad about going down the stairs and walking back to the building? At least they didn't keep you on board for hours.
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Um, yeah, that IS typical--of every major American airline. You expected something different?
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by zannaventura Posted Thu May 29, 2008 @ 12:01 PM
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Is this the first time you've ever been on an airplane? It is a fact of life that there will be delays and you should anticipate them. Pack a book you've been wanting to read. Relax with some good music on an i-pod or MP3. Catch up on what's going on in the world by reading the newspaper (sounds like you actually would have been able to read every section, something that for me at least doesn't happen very often), grab a Sudoku book and exercise your brain. Sit back and watch the people around you. Laugh at the people in the outlandish outfits (that you secretly wish you had the confidence to wear in public), smile at the Grandmother as she gets off the plane and sees her grandchild for the very first time. My kids and I concoct funny, imaginative stories about the people we see (the spy, movie star, famous actress, etc.).
In short (I know, too late), it's all in your attitude. But if you can't change yours, please do us all a favor and keep your promise to drive to your destination next time.
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This is your worst flight experience? Man you are lucky.
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You do not get any sort of compensation for weather delays since the airlines do not control the weather.
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by calm Posted Thu May 29, 2008 @ 6:41 AM
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Delays and cancellations due to weather aren't usually compensated. The airlines aren't required to do it and they're doing everything they can to keep costs down. In this case, it seems as if everything other than a 10-minute delay while they dealt with technical problems on the ground was due to the weather in Dallas.
Exactly the same thing could happen with any other carrier. I hope this is the worst experience you ever have with air travel, but if you fly regularly it probably won't be.
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by Donno Posted Thu May 29, 2008 @ 1:02 AM
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Everyone is asking to have stuff for free
So I thought what the heck, give some to me
The plane was late, two times and then more
I can't breath, I'm mad, please show me the door!
I've asked all the reps to give me compensation
But no one agreed, much to my consternation
Now I ask once more, gimmee gimmee gimmee
I want stuff now, darnit, I want stuff for free
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by Steve-OH Posted Wed May 28, 2008 @ 8:56 PM
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had a domino effect. You must know that they offer no compensation for weather related problems. I suspect their refusal to honor your request soured you for the rest of the trip. Delays happen in travel. They are an unfortunate reality. Sometimes weather, sometimes equipment, but they both are usually because of safety.
I would rather be safe than on time.
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by Bill R. Posted Wed May 28, 2008 @ 8:50 PM
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Greg G.,
It appears that the first domino to tip was weather related.
The rest were just frosting on the cake.
Your request for a free flight, a lot of sky miles or some type of big discount should not come to fruition.
BillR.
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