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Drunk in the Air on American Airlines

Posted Fri April 4, 2008 12:00 pm, by VICKI R. written to American Airlines, Inc.

Write a Letter to this Company  |  Rate this Company


American Airlines
LGA to West Palm Beach
March 27, 2008
Flight #1229 8:25AM

Last week I had the misfortune to be on your flight from JFK to WPB. I was seated in seat 23B right behind two men (row 22 seat A &B) that also boarded in NY. They were part of a group of about 8 men traveling to WPB. Just as we were seated they started shouting to each other and to their friends that were throughout the plane. Before the steward could get the cart down the aisle for drinks they demanded beers. Before their turn, as the cart started in the beginning rows, he gave them two beers each. By the time the cart came to our rows they were asking for two more beers and also bottles of alcohol. he gave them two bottles of liquor each. They paid $25 for their drinks.

Unfortunately they were shouting to each other and kept lowering their backs of their seats and frequently getting up and down to either go to the bathroom or to visit one of their friends, each time they walked down the aisle they had drinks in hand. Next when I saw the steward give them 4 extra bottles and not charge them I asked him when did he think "enough was enough" as it was nine o'clock in the morning. He answered it was none of my business and to keep my nose out of it. The other steward, a black woman, sneered at me and passed me without asking me for a drink ( of water) and when I did ask and told her she had missed me she told me "that I was too busy minding other people's business". I went without a drink the whole flight. I estimate they had 4 beers and 6 drinks each. The two men kept opening the overhead compartments and I worried something would fall on my head. By this time they had passed out and for an hour we had silence. When we landed their phones were on before the appointed time and they could hardly walk off the plane as they were still so drunk.

When I left I noted what went on to the pilot but he did not seem at all interested in what I thought was a big problem and was totally caused and encouraged by your flight attendants.

And the end of this story is that these guys were planning on renting a car at the airport. Unless the rental car agent was astute to how drunk they were they probably got a car and drove off drunk. And American Airlines, if they killed someone, you are responsible. I do not know if the state of Florida has the same laws as New York but you would be as guilty as the killers.

There was absolutely no reason to keep feeding these guys alcohol and not think about your passengers around them who just wanted to read their newspapers for the short flight.

I intend to send the local newspapers in Florida, travel blogs and the FCC of your policy of really promoting alcohol consumption with no stop. Leaving up to the steward's judgment is a horrible mistake on your part.

I would really like those flight attendants sited for their disregard for safety and common decency to the other passengers and an apology from them.

--

a LETTER OF APOLOGY AND ONE FROM THEIR STEWARD. lOVE HIM TO BE DISAPLINED.


Reply



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by T. C. Posted Thu April 10, 2008 @ 9:49 PM

You can get bombed on a plane but can't say bomb on a plane. The
insanity of it all.

Reply
by Keith C. Posted Tue April 8, 2008 @ 9:58 PM

Too many people believe that flight attendants are waiters and
waitresses in the sky. They're NOT. Their primary mandate--by FAA
regulation--is the safety of passengers. Passengers who are drunk and
disorderly pose a risk to themselves and other passengers. Not only is
it advisable, they are REQUIRED to deny alcohol to passengers who are
intoxicated. If this causes the passenger to be even more disruptive,
they can be detained and can and will be arrested upon arrival. If the
disruption becomes too great, the pilot must land at the nearest
suitable facility and turn the passengers over to law enforcement.

The OP did nothing wrong here. He reacted when the flight attendants
were not doing their job, and obviously were miffed that he questioned
their mishandling of the situation.

I now return you to regularly scheduled flaming of the OP.

Reply

Flying's very dangerous. In 1987, there were 30 airline accidents. by Babbitt Thu April 10, 2008 @ 4:03 PM

by Melissa S. Posted Mon April 7, 2008 @ 4:25 PM

I dont think you should be so worried about what others are drinking.
They are paying customers too, and I know that having a few drinks on
a flight makes the flight much more tolerable. Yes, you should have
been minding your own business, in that aspect. It's not your place to
decide how much others should be drinking.

I do agree with you that the attendants should have handled this a
little more professionally. If the passengers were being loud and
disruptive, then that IS a problem, and their behaviour needs to be
addressed. And you should not have been ignored throughout your
flight. But, if you are going to give someone an attitude, expect an
attidude back. I'm going by your letter, and it appears to me that you
did not politely ask the attendants to ask the passengers to keep it
down; you rudely implied that he was not doing his job correctly.

Reply

"I dont think you should be so worried about what others are drinking. " by Keith C. Tue April 8, 2008 @ 10:00 PM


I did say by Melissa S. Wed April 9, 2008 @ 8:54 AM

Where did the OP say that they wanted drinks banned altogether? by Keith C. Wed April 9, 2008 @ 12:15 PM

by Jilly J. Posted Mon April 7, 2008 @ 4:16 PM

I think you're leaving an aweful lot of information out of this story.




Reply

Such as?? by Keith C. Tue April 8, 2008 @ 10:00 PM
by T. C. Posted Sun April 6, 2008 @ 11:40 AM

Outlaw alcohol on planes. Nuff said.

Reply


I agree by RedheadwGlasses Mon April 7, 2008 @ 1:13 PM


I disagree by Melissa S. Mon April 7, 2008 @ 4:10 PM


You dare to disagree with me? by RedheadwGlasses Mon April 7, 2008 @ 9:38 PM


Oh its on! by Melissa S. Tue April 8, 2008 @ 10:25 AM

I looked on Ticketmaster and cannot find seats for this. Can I write a complaint letter? by Steve-Oh Tue April 8, 2008 @ 12:12 PM


Just for your insolence... by RedheadwGlasses Tue April 8, 2008 @ 1:54 PM

:( by Steve-Oh Tue April 8, 2008 @ 2:31 PM


Then when its over by Melissa S. Tue April 8, 2008 @ 4:58 PM

Double :( by Steve-Oh Wed April 9, 2008 @ 8:48 AM
by Marty5223 Posted Sat April 5, 2008 @ 5:15 PM

KEY point you made was "lowering the backs of their seats." Not yours
but theirs. That is the way the plane is made.

As far as opening the overhead you are allowed to do this at certain
times during the flight.

It would be annoying to have drunks around you in a plane though.

Reply

Were you on a plane with me a couple of weeks ago? by Marty5223 Sat April 5, 2008 @ 5:17 PM

by lovescats Posted Sat April 5, 2008 @ 3:32 PM

I think by involving yourself and confronting the flight attendants
you made yourself more a part of the problem than the solution.

Probably all they were trying to do was to get everyone to sit down
and shut up. Even though your intentions may have been well-meaning,
unfortunately that meant you too.

Reply
by Anonymous A. Posted Sat April 5, 2008 @ 2:46 AM

It's really a shame what you went through the problems and also with
not receiving a drink. But why should the steward be disciplined for
passengers stupidity? While I understand they were being disruptive
and loud (Which would annoy me), theres nothing the steward can do
about it. They asked for drinks, he served them their drinks(though I
don't know why they were receiving free drinks but thats not my
business) I would be angry at the passengers,they are responsible for
their actions, not at the steward.People seem to be obnoxious on
airplanes, the passengers should apologize.

And if they indeed said "none of your business,keep your nose out of
it", then they are pretty rude, they could have said it in a
professional way. But it was really none of your business to even ask
that question. Something tells me there is more to this story.

Reply
by Anonymous A. Posted Sat April 5, 2008 @ 2:44 AM

It's really a shame what you went through the problems and also with
not receiving a drink. But why should the steward be disciplined for
passengers stupidity? While I understand they were being disruptive
and loud (Which would annoy me), theres nothing the steward can do
about it. They asked for drinks, he served them their drinks(though I
don't know why they were receiving free drinks but thats not my
business) I would be angry at the passengers,they are responsible for
their actions, not at the steward.People seem to be obnoxious on
airplanes, the passengers should apologize.

And if they indeed said "mind your own business", then they are pretty
rude, they could have said it in a professional way.. because you
really had no business to ask that question. Something tells me there
is more to this story.

Reply


by Gino Posted Sat April 5, 2008 @ 12:51 AM

Let's hope whoever recieves this letter is not African American. A
decent letter will probably never get the attention it otherwise
should have.

Reply

by RedheadwGlasses Posted Fri April 4, 2008 @ 4:58 PM

As someone who has flown under the influence (as a passenger, mind
you, not a pilot!) on more than one occasion, I agree with you. I've
never been loud of disruptive -- I just read or do crossword puzzles
while I sip my cocktails ($5 each! ouch!).

I do believe that I've read that there are federal laws similar to
state dram shop laws when it comes to airlines and the dispensing of
alcohol, and that technically, being intoxicated on a plane is a
crime, just as it is if you're walking down the street.

I suspect they were served because the commotion they would cause if
their line of booze were cut off wouldn't be worth it.

But I agree with you on pretty much everything.

Except that last paragraph/line. After a well-written letter, what
the heck was that? Did you do some shots before writing it?

Reply


Interesting article on the issue of drunk passengers then driving and killing people by RedheadwGlasses Fri April 4, 2008 @ 5:54 PM

by MA Cunningham Posted Fri April 4, 2008 @ 3:06 PM

Well, I don't know what kind of plane you flew on, but JFK to W. Palm
Beach is NOT a short flight. It's at LEAST 2 hours from CLE
(Cleveland) where I am to TPA (Tampa) where my Mom is. JFK and WPB
are further out than that!

While I am really shocked that with all the restrictions on flights
these days that this was even permitted to happen, I have to ask how
this is different from a bar? They paid for the drinks (to your
knowledge. The additional ones you claimed they were given you have
no proof of) and the airline has no clue what their plans are once
they disembark. How can they legally restrict someone from leaving an
aircraft intoxicated? For all they know, these clowns will stumble
into a cab and off to a hotel somewhere.

This is what bothers me - the whole blame game. If someone decides to
drink until they are so impaired that they can't walk a straight line,
let alone drive a car, but they decide to drive anyway, the only
person responsible is THEM. Not Coors, not the bar that served him
nor the manufacturer of the car. The drunk one is the ONLY one
responsible.

Maybe if more people took responsibility for their OWN actions, we
wouldn't feel the need to hold everyone else accountable when they
fail!

Reply


Short flight by ams1001 Sat April 5, 2008 @ 1:41 PM


2:37 by Nate269 Sun April 6, 2008 @ 3:09 PM


Hate to disagree... by Bobosgirl Sun April 6, 2008 @ 11:03 AM


Just because there are laws by MA Cunningham Mon April 7, 2008 @ 11:05 AM


It actually isn't a law meant for the drinker by RedheadwGlasses Tue April 8, 2008 @ 2:00 PM


There was a recent case.. by Harleycat Tue April 8, 2008 @ 8:21 AM


Accountability/Responsibility by myswtghst Sun April 6, 2008 @ 9:21 PM


I agree completely n/t by RedheadwGlasses Sun April 6, 2008 @ 10:50 PM

by Steve-Oh Posted Fri April 4, 2008 @ 3:04 PM

Is this your MLK tribute? Recognizing that she was African-American?
See, when people throw little bits of themself in a letter like you
did, I completely stop caring about annything else you have to say.

Reply

I think they threw that in because of all the data about by T. C. Wed April 9, 2008 @ 3:09 PM

They have the flight number and names of the staff. Race is not by Steve-Oh Wed April 9, 2008 @ 9:01 PM

Disagree by T. C. Thu April 10, 2008 @ 12:33 AM

The letter originally had the attendant's name (which is how I quoted I was able to quote it) by Steve-Oh Thu April 10, 2008 @ 12:53 AM




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