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Drunk in the Air on American Airlines
Posted Fri April 4, 2008 12:00 pm, by VICKI R. written to American Airlines, Inc.
Write a Letter to this Company | Rate this Company
American Airlines
LGA to West Palm Beach
March 27, 2008
Flight #1229 8:25AM
Last week I had the misfortune to be on your flight from JFK to WPB. I was seated in seat 23B right behind two men (row 22 seat A &B) that also boarded in NY. They were part of a group of about 8 men traveling to WPB. Just as we were seated they started shouting to each other and to their friends that were throughout the plane. Before the steward could get the cart down the aisle for drinks they demanded beers. Before their turn, as the cart started in the beginning rows, he gave them two beers each. By the time the cart came to our rows they were asking for two more beers and also bottles of alcohol. he gave them two bottles of liquor each. They paid $25 for their drinks.
Unfortunately they were shouting to each other and kept lowering their backs of their seats and frequently getting up and down to either go to the bathroom or to visit one of their friends, each time they walked down the aisle they had drinks in hand. Next when I saw the steward give them 4 extra bottles and not charge them I asked him when did he think "enough was enough" as it was nine o'clock in the morning. He answered it was none of my business and to keep my nose out of it. The other steward, a black woman, sneered at me and passed me without asking me for a drink ( of water) and when I did ask and told her she had missed me she told me "that I was too busy minding other people's business". I went without a drink the whole flight. I estimate they had 4 beers and 6 drinks each. The two men kept opening the overhead compartments and I worried something would fall on my head. By this time they had passed out and for an hour we had silence. When we landed their phones were on before the appointed time and they could hardly walk off the plane as they were still so drunk.
When I left I noted what went on to the pilot but he did not seem at all interested in what I thought was a big problem and was totally caused and encouraged by your flight attendants.
And the end of this story is that these guys were planning on renting a car at the airport. Unless the rental car agent was astute to how drunk they were they probably got a car and drove off drunk. And American Airlines, if they killed someone, you are responsible. I do not know if the state of Florida has the same laws as New York but you would be as guilty as the killers.
There was absolutely no reason to keep feeding these guys alcohol and not think about your passengers around them who just wanted to read their newspapers for the short flight.
I intend to send the local newspapers in Florida, travel blogs and the FCC of your policy of really promoting alcohol consumption with no stop. Leaving up to the steward's judgment is a horrible mistake on your part.
I would really like those flight attendants sited for their disregard for safety and common decency to the other passengers and an apology from them.
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a LETTER OF APOLOGY AND ONE FROM THEIR STEWARD. lOVE HIM TO BE DISAPLINED.
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by T. C. Posted Thu April 10, 2008 @ 9:49 PM
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You can get bombed on a plane but can't say bomb on a plane. The insanity of it all.
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by Keith C. Posted Tue April 8, 2008 @ 9:58 PM
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Too many people believe that flight attendants are waiters and waitresses in the sky. They're NOT. Their primary mandate--by FAA regulation--is the safety of passengers. Passengers who are drunk and disorderly pose a risk to themselves and other passengers. Not only is it advisable, they are REQUIRED to deny alcohol to passengers who are intoxicated. If this causes the passenger to be even more disruptive, they can be detained and can and will be arrested upon arrival. If the disruption becomes too great, the pilot must land at the nearest suitable facility and turn the passengers over to law enforcement.
The OP did nothing wrong here. He reacted when the flight attendants were not doing their job, and obviously were miffed that he questioned their mishandling of the situation.
I now return you to regularly scheduled flaming of the OP.
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I dont think you should be so worried about what others are drinking. They are paying customers too, and I know that having a few drinks on a flight makes the flight much more tolerable. Yes, you should have been minding your own business, in that aspect. It's not your place to decide how much others should be drinking.
I do agree with you that the attendants should have handled this a little more professionally. If the passengers were being loud and disruptive, then that IS a problem, and their behaviour needs to be addressed. And you should not have been ignored throughout your flight. But, if you are going to give someone an attitude, expect an attidude back. I'm going by your letter, and it appears to me that you did not politely ask the attendants to ask the passengers to keep it down; you rudely implied that he was not doing his job correctly.
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by Jilly J. Posted Mon April 7, 2008 @ 4:16 PM
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I think you're leaving an aweful lot of information out of this story.
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Such as??
by Keith C. Tue April 8, 2008 @ 10:00 PM
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by T. C. Posted Sun April 6, 2008 @ 11:40 AM
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Outlaw alcohol on planes. Nuff said.
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:(
by Steve-Oh Tue April 8, 2008 @ 2:31 PM
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Double :(
by Steve-Oh Wed April 9, 2008 @ 8:48 AM
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by Marty5223 Posted Sat April 5, 2008 @ 5:15 PM
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KEY point you made was "lowering the backs of their seats." Not yours but theirs. That is the way the plane is made.
As far as opening the overhead you are allowed to do this at certain times during the flight.
It would be annoying to have drunks around you in a plane though.
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by lovescats Posted Sat April 5, 2008 @ 3:32 PM
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I think by involving yourself and confronting the flight attendants you made yourself more a part of the problem than the solution.
Probably all they were trying to do was to get everyone to sit down and shut up. Even though your intentions may have been well-meaning, unfortunately that meant you too.
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by Anonymous A. Posted Sat April 5, 2008 @ 2:46 AM
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It's really a shame what you went through the problems and also with not receiving a drink. But why should the steward be disciplined for passengers stupidity? While I understand they were being disruptive and loud (Which would annoy me), theres nothing the steward can do about it. They asked for drinks, he served them their drinks(though I don't know why they were receiving free drinks but thats not my business) I would be angry at the passengers,they are responsible for their actions, not at the steward.People seem to be obnoxious on airplanes, the passengers should apologize.
And if they indeed said "none of your business,keep your nose out of it", then they are pretty rude, they could have said it in a professional way. But it was really none of your business to even ask that question. Something tells me there is more to this story.
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by Anonymous A. Posted Sat April 5, 2008 @ 2:44 AM
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It's really a shame what you went through the problems and also with not receiving a drink. But why should the steward be disciplined for passengers stupidity? While I understand they were being disruptive and loud (Which would annoy me), theres nothing the steward can do about it. They asked for drinks, he served them their drinks(though I don't know why they were receiving free drinks but thats not my business) I would be angry at the passengers,they are responsible for their actions, not at the steward.People seem to be obnoxious on airplanes, the passengers should apologize.
And if they indeed said "mind your own business", then they are pretty rude, they could have said it in a professional way.. because you really had no business to ask that question. Something tells me there is more to this story.
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by Gino Posted Sat April 5, 2008 @ 12:51 AM
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Let's hope whoever recieves this letter is not African American. A decent letter will probably never get the attention it otherwise should have.
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As someone who has flown under the influence (as a passenger, mind you, not a pilot!) on more than one occasion, I agree with you. I've never been loud of disruptive -- I just read or do crossword puzzles while I sip my cocktails ($5 each! ouch!).
I do believe that I've read that there are federal laws similar to state dram shop laws when it comes to airlines and the dispensing of alcohol, and that technically, being intoxicated on a plane is a crime, just as it is if you're walking down the street.
I suspect they were served because the commotion they would cause if their line of booze were cut off wouldn't be worth it.
But I agree with you on pretty much everything.
Except that last paragraph/line. After a well-written letter, what the heck was that? Did you do some shots before writing it?
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Well, I don't know what kind of plane you flew on, but JFK to W. Palm Beach is NOT a short flight. It's at LEAST 2 hours from CLE (Cleveland) where I am to TPA (Tampa) where my Mom is. JFK and WPB are further out than that!
While I am really shocked that with all the restrictions on flights these days that this was even permitted to happen, I have to ask how this is different from a bar? They paid for the drinks (to your knowledge. The additional ones you claimed they were given you have no proof of) and the airline has no clue what their plans are once they disembark. How can they legally restrict someone from leaving an aircraft intoxicated? For all they know, these clowns will stumble into a cab and off to a hotel somewhere.
This is what bothers me - the whole blame game. If someone decides to drink until they are so impaired that they can't walk a straight line, let alone drive a car, but they decide to drive anyway, the only person responsible is THEM. Not Coors, not the bar that served him nor the manufacturer of the car. The drunk one is the ONLY one responsible.
Maybe if more people took responsibility for their OWN actions, we wouldn't feel the need to hold everyone else accountable when they fail!
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by Steve-Oh Posted Fri April 4, 2008 @ 3:04 PM
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Is this your MLK tribute? Recognizing that she was African-American?
See, when people throw little bits of themself in a letter like you did, I completely stop caring about annything else you have to say.
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