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American Airlines Should Include Meals in the Ticket Price
Posted Sat January 5, 2008 12:00 pm, by Brooke A. written to American Airlines, Inc.
Write a Letter to this Company | Rate this Company
I recently went on a flight the other day and discovered that you are now charging $7 for meals on the flight and $5 for snacks.
What happened to the good old days when meals and snacks were included in the price of the ticket? I would much rather pay $7 extra when I buy the ticket and have the meal be included, than show up on the plane and discover that meals are not included and end up starving because I don't carry cash on me, and as far as I know, you don't take credit cards during the flight to pay for meals and snacks.
You can't exactly bring your own food onto the plane very easily, with the way security nags you about liquids (even condiments like mayonnaise are considered liquids by the TSA). Even if one individual flight only lasts 3 hours, travel time can be considerably longer than that. Between getting to the airport, waiting for over an hour before the flight (since you have to get there early due to security), waiting for the shuttle home, and then taking the shuttle, a recent trip of mine took 10 hours to make. Even though I ate immediately before and after traveling, it's not very fun to subsist for 10 hours on 1 bag of pretzels.
Please increase the price of your tickets by whatever amount it takes to include the meals and snacks in the price of the tickets again like you used to.
Next time I travel, I plan on researching the airlines ahead of time, and I will be more likely to fly airlines that include meals in their flights, even if they cost more.
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by lissie Posted Wed January 9, 2008 @ 10:21 PM
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I fly frequently, about 7 times a year and I always bring my own snacks on the plane. I bring a bagged lunch if I have a layover. The only thing they wont allow is your own personal drinks and they serve them on the plane. Id rather pay less for my ticket and have an option to bring my own or purchase a snack.
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by Angelic Princess:) Posted Wed January 9, 2008 @ 12:15 PM
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What is the difference if you pay on the plane or with the ticket for the meal?? If it is the fact that you have to pay for it right then and there.. bring cash! You should always have some cash on you anyways.
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Remember people if you dont tip the skycaps your luggage may wind up Accidentally on purpose in the wrong location.
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by Ruffino Posted Tue January 8, 2008 @ 12:49 PM
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Yeah, I miss that delicious airline food too - NOT! American isn't the only airline to cut food service as expenses have risen and profits have shrunk. As others have noted, most airports sell food and drink inside security, and airlines are more than happy to have you bring it aboard. Happy travels!
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by FairDealer Posted Mon January 7, 2008 @ 8:35 PM
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I was not aware of this airline service or lack thereof. Thanks for informing me.
Profits are so tight that they now charge for the meal...Should definitely have been informed of this at the time reservations are made.
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by Adam D Posted Mon January 7, 2008 @ 2:57 PM
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Sorry, but I don't want to pay extra money for a crappy meal, when I can just stop at Mickey D's before a flight, and still be able to take it on the plane with me. And as far as having Cash, most airlines don't even take cash anymore. But, at least your letter was well thought out!
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Next time I travel, I plan on researching the airlines ahead of time, and I will be more likely to fly airlines that include meals in their flights, even if they cost more.
The only US legacy carrier that does so is Continental. Others may have snacks, but that's it in the way of meals. I like Virgin America's -- on demand and they accept plastic.
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Not everyone wants to eat Airline food. Why are you wanting everyone to pay more so you dont have to carry cash. Sheesh. Lay off the credit card anyway, they are nothing but trouble.
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Exactly...
by SumnerMan Mon January 7, 2008 @ 10:14 AM
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I know how frustrating not having enough cash is. I've been there. However I personally would not want to pay extra to get food on a plane. This is because you have no way of knowing what is going to be on the plane to eat. There could be something that I don't like, or it may have too much dairy and my husband cant have it.
It's easier to just grab a bite at the airport after clearing security.
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by gb Posted Sun January 6, 2008 @ 11:47 PM
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Brooke -- Might I suggest that you carry a bit of cash on you when you travel for situations like this. You don't need to carry a lot, but then you are prepared for things like this and for the times that you want something to eat, drink or read and the credit card machine is down.
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by lovescats Posted Sun January 6, 2008 @ 8:16 PM
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The airport in the city where I live has a special service that sells pre-packaged meals that meet all airline safety requirements. You can take them on board with you without hassle. I have never tried one but I like the idea because I would rather not eat than eat airline food anyway.
If your town's airport doesn't have this service you can probably buy take-out from one on the many restaurants on the concourse if you don't want to pack your own.
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by Jeffrey Posted Sun January 6, 2008 @ 4:11 PM
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There are several errors here. Not that I'd blame you, as many people don't fly enough to keep up with all the changes.
Mayo is allowed through security, as long as you don't have over 3oz of it. A packet or two is allowed. If a TSA agent argues with you, feel free to ask for a supervisor who will be glad to verify that you have complied.
Besides, you can buy mayo past security and bring as much as you like.
Next, most airlines that offer on-board "pay" food accept credit cards. In fact, my experience on recent flights (I"m actually in transit right now) has been that will not accept cash, anyway. Just credit.
I'm also used to being given free soda/juice/water and a tiny snack. The pay snack is much larger, consisting of multiple items.
Lastly, most people do not want to have $7 tacked onto their ticket so that they can eat on a short-haul flight.
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Unless you were flying out of a smaller airport, many offer fast food choices as well as other sit down type restaurants with speedy take out. You can also pack snacks and/or a sandwich to take along and purchase a beverage after you clear security. I would much rather do that than have airplane food!
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I disagree with you. I prefer to bring my own food when I fly (or choose to buy something healthful but expensive at the airport on my return flight home). I shouldn't have to pay $7 or $5 extra for food I don't want, just so you don't have to have cash on hand for the in-flight meal.
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by PaintedLady Posted Sun January 6, 2008 @ 2:13 PM
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I can understand your opinion, but I have to say I feel exactly the opposite. I'd rather not pay anything for a bad airline meal and bring a snack and plan to eat earlier or later. Every airport has better options than what I've ever had on an airplane, and I'd rather pay for a more enjoyable meal than pay for something I won't eat.
I wonder if they could do a "meal option" type thing when you reserve your flight, giving those that want a meal the ability to prepay for it. I would think that would save on food waste costs from those like me.
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Agreed
by Jugi Sun January 6, 2008 @ 2:25 PM
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by Adam D Posted Sun January 6, 2008 @ 1:03 PM
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Nothing is the way it used to be anymore. You can blame that on whatever you want, it is debatable. I agree w/ you, it is kind of a pain in the butt to have to pay extra for your dinner once your on the plane. But, I can tell you that according to the regulations. Anything you buy past the security gate, you can carry on the plane. So if you buy a value meal in your concourse, you can take it on the plane, just don't buy anything BEFORE security or you will have to throw it out. So, let it be a lesson. Bring food from home, but DON'T buy any liquids before security.
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by Bill R Posted Sun January 6, 2008 @ 12:36 PM
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Brooke, Brooke, Brooke
What you are requesting is the way it "used to be".
Before the flying public demanded lower prices, the airlines mounted price wars , reduced "services" and chopped overhead.
The unions drained the airlines and what used to be a rewarding traveling experience became a buslike experience.
We brought it on ourselves when travel by air became the common means of transport.
No going back from this point.
Those were the days:
Pan AM, Eastern, Braniff, TWA, The old Fronter, Ozark, Piedmont etc.
BillR.
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by Beeracuda Posted Sun January 6, 2008 @ 9:18 AM
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Flying is just one big pain in the a$$ these days. I would rather just drive now. I would only fly if I had to travel more than 500-600 miles. I was recently planning a trip to North Carolina. It would take me 6 to 6 1/2 hours to drive it. After thinking it over, I realized it would take just about that long to fly there as well. I'd have to drive to BWI airport (about 30 mins), arrive 2 hours early to go through security, fly for 1 1/2 hours to Charlotte, take about an hour to get out of the airport and rent a car, and then drive 1 hour to my destination. And that's assuming that there would be no delays.
But the biggest problem is the damn security regulations. Personally, I think they've completely overreacted. I know there are some that believe "better safe than sorry", but I believe that can be achieved without some of the regulations they have now.
As for the OP's complaint, I completely agree with her. I'd rather just pay for everything up front, including the meal, rather than getting nickeled and dimed throughout the flight. I too, carry very little cash these days, and use plastic for just about every purchase over $1 or $2.
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by ChrisO Posted Sun January 6, 2008 @ 8:58 AM
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I agree with you but the practice has been in place for a long time. Fuel is MUCH more expensive than it was in the "good old days". And I may be crazy, but I could swear I gave them my debit card for a meal in December when I flew home. If you were starving you should have asked.
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by donno Posted Sun January 6, 2008 @ 12:13 AM
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Brooke, I am curious about the last time you flew on a flight long enough to serve meals. I personally have not flown for about 5 years, and I think the no meals policy has been in place for at least that long.
It is in the spirit of cost cutting. I may be wrong, but I thought it was a recent change at some airline to go *back* to serving food (with the optional charge). Maybe that was this one.
Personally, I agree with you. Now, I don't have a mind for business. But as a customer, I would pay whatever more it costs per ticket to have 2 inches more legroom, meals, and snacks. Pillows I never had too much use for, although on a cool flight a blanket was nice.
I think it has become extremely hard for airlines to make money. Aside from skyrocketing fuel costs, I don't know exactly why. You are right - food and snacks should be included.
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by fishbjc Posted Sun January 6, 2008 @ 12:00 AM
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Take a sandwich with you along with a beverage. There's no problem.
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