Reactivation and transfer of reward miles

Posted Thu January 19, 2012 4:20 pm, by Joseph K. written to American Airlines, Inc.

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My 86 year old mother in law passed away on Nov 19,2011 after a lengthy illness in a nursing home and later hospital stay. My wife is the executor of her mother's estate and we are in the process of cleaning up 66 years of her parents accumulations. We have found various older gift cards, credit cards and reward program cards. All have had either value or miles on them and all have been either verified as valid or reinstated, EXCEPT FOR ONE:AMERICAN AIRLINES. I am writing speifically concerning her AA Advantage card and the transfer and reinstatement of the 4242 miles on her card to my wife's AA account. I contacted your rewards department twice and got nothing but a speech on "policy" and a stone wall! All her other airlines rewards program providers, i.e. Delta And USAirways, were nothing but courteous and cooperative and without any hassle, reinstated and transfrered all miles to my wife within 2 weeks after we sent in a letter with a death certifiicate. Due to my mother in law's long illness and being unable to travel or use her miles, they also waived any fees for reactivation. Are you that unflexible and "stuck on policy" that you cannot be reasonable and make an exception based on valid circumstances?

Simply reactivate and transfer 4242 miles from my mother in law's AA Advantage acount to my wife's. Waive all fees as a courtesy.

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Re: Reactivation and transfer of reward miles by fairywithfangs Posted Sun January 22, 2012 @ 11:38 AM you also mention reactivation as well as a transfer. could the problem actual be that the miles were expired? Reply Now that you mention it... by MA Bellamy Mon January 23, 2012 @ 3:15 PM Re: Reactivation and transfer of reward miles by joek1 Posted Sat January 21, 2012 @ 3:07 PM American AAdvantage: Mileage does not need to be specified in the will but American does require a copy of the pages, which identify the decedent’s name, the executor’s or personal representative’s name, and a page showing the date of execution and signature of the maker. If the AAdvantage account is specifically mentioned, a copy of that page must be included as well. If the AAdvantage account has less than 10,000 miles, only proof of death is required; if more than 10,000 miles — a transfer fee of $50 will be charged. Reply "Waive all fees as a courtesy. " by MA Bellamy Posted Fri January 20, 2012 @ 4:05 PM Good Lord! Isn't the miles enough?? GEEZ! Reply Stick to the rule by joek1 Sat January 21, 2012 @ 3:07 PM Re: Reactivation and transfer of reward miles by RedheadwGlasses Posted Fri January 20, 2012 @ 12:29 PM Wow. You're not entitled to a dead woman's miles. How badly can you possibly need those 4200 miles? Reply The following statement came from "Inside Flyer" on American Airlines bareavement rules by joek1 Sat January 21, 2012 @ 2:50 PM What to do now by Bill R. Posted Thu January 19, 2012 @ 7:53 PM Joseph K., Sorry for your loss. Here is a link to what might be an interesting and informative article: http://www.askmrcreditcard.com/creditcardblog/death-and-miles/ BillR. Reply AA miles by joek1 Sat January 21, 2012 @ 2:56 PM American Airline miles bereavement rules by joek1 Sat January 21, 2012 @ 3:04 PM