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Evacuation flight fees from Bahamas to Washington, DC
Posted Mon September 5, 2011 12:00 pm, by Marti F. written to American Airlines, Inc.
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We had to evacuate from the bahamas on 8/24/2011 due to hurricane irene. We were booked on an American Airlines evacuation flight, this flight was specifically brought in to get people out. We were charged over $800 per person to go from the bahamas to washington, dc. The regular price on this flight would have been around $250 per person. We were completely ripped off.
Refund us the difference on all 4 tickets.
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by calm Posted Fri September 16, 2011 @ 5:41 PM
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I went to the American Airlines website and tried to book a one-way trip from Nassau International to Dulles for Monday.
The cheapest Economy Super Saver fare available is $215. If you want to go from Nassau International to BWI, it's even cheaper. That fare, of course, is predicated on other people paying more for their tickets -- in fact, I suspect that they often lose money on Economy Super Saver tickets, but less money than they would have lost if they'd tried to sell those flyers full-price tickets.
All fares besides the Economy Super Saver to Dulles are between $720 and $899. BWI offers a wider range: some flights under $600 and others over $900.
I might be up for American charging full-time Bahamians less than people who booked vacations knowing when hurricane season is, but I can't think of any other way to charge some people the economy super saver fare and other people the full price that seems fair to me.
I suspect that, given that there was a fixed number of passengers and no prospect of attracting more, given that this was something that was set up last-minute and therefore probably involved calling in people who were supposed to be off work to staff the flight, and given that they probably don't like to keep planes sitting around waiting just in case they are needed, a fare of "over $800" did not result in enormous amounts of profit for the airline.
Did they come out a little ahead? Maybe. But I highly doubt that they made $550 profit per person, after paying all the costs associated with the flight, which seems to be what you are saying.
But I don't really think that other people on other flights -- no matter why they are flying, and some have important, last-minute, reasons to fly -- should have to subsidize evacuation flights from the Bahamas for people who chose to take a vacation in the Bahamas during hurricane season. You don't say whether you were there as a vacationer or for some other reason, and it's possible that if I knew why you were there I'd think it would be nice for the airline to give you a bit of a discount.
$2200 off so your party of four can get the Economy Super Saver fare, on the other hand, does not seem fair to me. The only way the airline could do that is by giving you special treatment unavailable to the majority of travelers, and unless you were there delivering transplant organs or something I would not think that a reasonable thing to do.
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by B.N. Posted Sun September 11, 2011 @ 10:35 AM
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Consider yourself lucky to have made it to Washington D C.
I was in Egypt when the revolution broke out, on business. I and 34 other Americans had to stay in the lobby of a Sheraton (this was after the news here stated all Americans had been evacuated) for six days, until a evac flight arrived. We had to make our own way to the airport - through streets where fighting was still going on.
They took us to Germany, dumped us out, and we were on our own from that point on.
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by olie Posted Thu September 8, 2011 @ 7:47 PM
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Was this a "forced" evacuation? Or did you feel that you "had" to evacuate due to the hurricane?
You do realize that you chose to visit a Caribbean nation during hurricane season, right? Things like hurricanes tend to happen in that region in late summer/early fall. Every single year.
Did you purchase trip insurance? That might help out.
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It was an unforseen weather emergency. What else were they supposed to do, hunker down in a foreign country and hope the hurricane didn't sweep them away?
But as others said, you knew the charges up front and agreed to them (not that there was any time to negotiate them!) so there isnt much that can be done now.
But I do agree with you that its really crappy of American to take advantage of travelers in such a precarious position and profit so egregiously for it!
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by kathleen m Posted Tue September 6, 2011 @ 10:28 PM
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Don't forget you have to pay for the EMPTY plane that had to fly down to fetch you and for the insurance on that flight both down and back.
You were not required to take the flight, you chose to. You agreed to pay it.
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by DustonB Posted Tue September 6, 2011 @ 12:02 AM
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Emergency flights are often more expensive; though I agree that the airline may have been scalping due to the emergency evacuation. I doubt you'd get a full refund but it would be reasonable to get the difference between the normal fare (or your existing ticket price) and the evacuation rate you had to pay.
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I wonder
by Lisa H. Tue September 6, 2011 @ 9:19 AM
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However
by DustonB Wed September 7, 2011 @ 11:48 PM
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ooh
by DustonB Tue September 27, 2011 @ 12:42 AM
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by Steve OH (IO) Posted Mon September 5, 2011 @ 4:01 PM
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your tickets, you pay. Simple as that.
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