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 charge off illegal billing and collection practices
Posted Fri August 17, 2012 2:55 pm, by Cline T. written to American Express Credit Cards
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On 7-19-2012 I made an agreement with AMEX to make a one time settlement offer on a charged off card. They agreed to take $15K+ on a $30K=+ balance. They agreed on a recorded call and in writing to make the balance zero and settled in full. They stated we would get a 1099-C from the IRS for the other $15K balance. Now they are refusing to change the balance to zero and mark it settled in full but are keeping it as past due $15.353.32. They are double dipping because they got 50% from us, charged off 50% to the IRS and are still reporting the 50% as past due.
I would like them to do what they stated in their recorded phone call on 7-19-2012 at 8:44 AM with Ms. Lucas and what they agreed to do in their letter, mark it as zero balance and paid in full.
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