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My credit reduced without notice.
Posted Tue February 3, 2009 2:07 pm, by Michael M. written to American Express Credit Cards
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My credit limits were lowered without any notification. I went from $19,000 to $500 on a Hilton Amex card. What can I do with $500 when I travel often. I cancelled all my Amex cards and went to Chase Bank. They gave me a Visa and M/C, each with a $20,000 line of credit. They said they were picking up a lot of business from former angry Amex customers.
If and when you can, cancel your Amex cards. Don't shop in stores that accept Amex. Many companies are actually no longer accepting AMex due to this latest scheme from Amex.
There is nothing they can do at this time for me except to go out of business. The power is always in the hands of the people.
Michael M
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by Stavco Posted Mon February 9, 2009 @ 11:47 AM
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I too was recently screwed by AMEX. I have been a customer since 2004 and always paid in full every month. I got the card for air miles and have flown many places thanks to AMEX/Delta miles card. When they increased my limit to $25K a few years back, I told them that was ludicrous and requested a reduction, which they did to $12K. Recently, the limit was reduced to $2.9K by AMEX, because of "late or delinquent payments." I found that my son, who I had cosigned a mortgage for was late on a payment and it also reflected on my credit, even though neither the bank nor my son told me about it. AMEX would here no excuse. They said they got all the info from Experian. Well all accounts are now current, my son went through some "tough love" concerning credit, I've wrote the bank and they said they would put a note of explanation on Experian but AMEX still won't budge, even though I've been a great customer. AMEX used to treat me good and look out for me with notifications is something looked fishy. They had no problem calling about that. A phone call on their part in this instancem, before taking action, would have been nice. Cancellation is just days away. I'm leaving home without it! Guess what's in my wallet now?
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by AMEX Rep Posted Thu February 5, 2009 @ 2:13 PM
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I love how people think they're entitled to something...$500 eh? At least you have SOMETHING work with. Most of the time cards are just cancelled without notice...cardmemeber to calls in to see why their charges are denied. I have to be the one to tell them that their account was canceled and that theres nothing that can be done. Those are the ones I feel sorry for. I don't feel sorry at all for you and your $500...grow up.
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by Donno Posted Tue February 3, 2009 @ 2:53 PM
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Do you have a source that confirms this statement? As long as a customer can pay, it seems odd a merchant would care. And by "scheme", are you referring to the lowering of your limits? 35% of banks are lowering their customers' credit limits, according to a statistic on CNBC last night. It isn't just AMEX, and isn't to screw the customer. Credit limits got way out of whack (I have a Chase card with a $48,000 limit - what the heck will I use even a quarter of that for?), and with delinquencies skyrocketing, banks are forced to reduce their exposure to risk. One way is to reduce limits. Unfortunately banks have to worry about the customer with the $30,000 limit, carries a large balance, and all of a sudden loses his job. Maybe he'll rack up a lot of charges before the bank catches up with him, and then they are hosed.
Did you regularly use your card for more than $500, and pay it off each month? If so, it seems strange (assuming your credit is good) they would lower your limit so far.
It is exactly to AVOID going out of business that AMEX is taking such drastic measures, generally speaking. Would it make you feel good to send 67,000 workers onto the streets in this economy? Because a company wouldn't lend you money?
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by Steve-OH Posted Tue February 3, 2009 @ 2:45 PM
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I doubt they will do it.
I think you'll find that a lot of companies are reducing credit limits. Look around on this site, you will see plenty of letters just like yours. Too many people are defaulting, and the banks are losing money. I think it's ridiculous to wish a company to go out of business because they are trying to protect their interests. How many of those freshly unemployed are you willing to sponsor?
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