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No reason for ridiculously low credit limit
Posted Mon December 28, 2009 4:56 pm, by Eric V. written to American Express Credit Cards
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At the time I applied for this Blue Cash credit card over a year ago, I already had two American Express cards - Delta SkyMiles Options ($15K limit) and the Delta Gold card ($25K+ limit). When I was approved for the Blue Cash card, I was given a ridiculously low $2K credit limit. I originally thought this low limit was because I already had such a high limit on my other AMEX cards (I have reviewed my credit report and both my wife and I have a perfect payment history with a credit score close to 800). I want this to be the primary card for my wife and I and was told I could not transfer credit from my other AMEX cards. So, to improve my chances of a credit line increase, I canceled my Delta Gold ($25K limit) card (which I applied for just 2 months earlier!) and requested a credit increase a few months later. Again, I was denied. This line of credit is unacceptable, especially as a combined limit for my wife and I. I could use this card frequently for business but I can easily hit this limit with just one business trip. I like this card and it's benefits but as a primary card I am forced to make almost weekly payments and run the risk of exceeding my credit limit and damaging my very good credit score. I strongly urge you to increase my credit limit as I am now seriously considering canceling all of my American Express cards and working with a company who understands my needs and appreciates a good, loyal customer. I see other individuals have also taken issue with your recent ill-conceived credit policies:
http://www.planetfeedback.com/delta+air+lines/frequent+flyer+program/american+express+is+a+poor+partner+for+skymiles/315876
http://www.planetfeedback.com/american+express+credit+cards/billing/payment/american+express+lowered+my+credit+limit+following+payment+/308159
I need American Express to increase my credit limit on my Blue Cash card
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by ridiculous Posted Tue December 29, 2009 @ 1:03 PM
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We liked the cash back benefits of the BLUE cash card. 5% cash back on gas/groceries and 1.5% on everything else. I know Discover has a comparable card but please let me know if anyone knows of comparable cash back with Visa or MasterCard. My current VISA just gives 1% back on all purchases. I've accumulated too many airline miles so I try not to use those cards anymore.
It doesn't make sense to give me $40K in combined credit on my other AMEX cards but then only issue $2K on the new card. The original $40K of credit issuance is clearly hard evidence of the company's irresponsible lending. I don't need $40K worth of credit but $8K on this card would be reasonable and in line with what they have previously provided. My wife and I put everything on our credit card and I travel frequently and accumulate big expenses for work on airfare and hotels. It doesn't make sense that they are unwilling to transfer credit lines. After all, if they are willing to "loan" me the money, what difference does it make what piece of plastic I use to acquire it? If they have done their research, they can clearly see that I pay off my balance every month and that I am a low risk customer. I can only think AMEX gave me a low credit limit because they don't want me to take advantage of their BLUE cash back program. If that's the case, they should discontinue the card instead of playing games with people.
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by Palsgraf Posted Tue December 29, 2009 @ 3:51 AM
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Perhaps you should have made the Delta Gold card the primary account for both you and your wife instead of cancelling it?
I personally don't understand why anyone even bothers with AmEx, since so many merchants still don't accept it. The perks offered by them are matched by other issuers of Visa & MasterCard accounts.
And allowing you to simply transfer your credit line from one to another seems like a good customer service no-brainer! You're not the only good customer we've read about them pushing away.
You've given me/us another reason not to bother with American Express.
Best Wishes!
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by Fairbank R. Posted Mon December 28, 2009 @ 7:49 PM
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You said, "I canceled my Delta Gold ($25K limit) card (which I applied for just 2 months earlier!)..."
Based on the information contained in your post, you were approved for $2,000 because they had already approved you for $25,000 two months earlier. Closing the previous account does not automatically qualify you for an increase.
Creditors look at the credit reports of applicants and recently approved lines of credit and/or a high number of credit inquiries are factors that usually factor in establishing lower credit lines.
The only possible solution would have been to have seen if they could have combined the two accounts, retaining the terms of the newer account. But I do not know if AmEx accepts requests like that.
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by Donno Posted Mon December 28, 2009 @ 5:36 PM
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AMEX is the one loaning you money, not the other way around. So they are calling the shots. If the limit is unacceptable, you do have the option of going elsewhere.
You call AMEX's policies "ill-conceived," and point to other customer's comments to support your position. But have you done research on AMEX's balance sheet, and the amount of charge-off's and delinquencies in the past year? The fact that unemployment is hovering around 10% and the economy is so poor has anything and everything to do with AMEX tightening up the issuance of credit.
If you search the web, you should find ample evidence that AMEX's actions are due to their exposure to bad credit risks. If they go belly up, they won't be there to loan you any money, right?
Finally, did you *check* with AMEX to find out if they would give you the Delta Gold limit before going and cancelling the card? If they wouldn't transfer the limit when the card was open, it stands to reason they wouldn't increase your limit simply because you closed the card. When you closed that card, consider that what it did was take another $25K of exposure away from AMEX - look at it from a nervous bank's point of view. In this troubled environment, that plays right into their risk-reduction plan.
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