suggestion

I deal with insurance companies all day...and there are some reps who
are very nice while others are just plain nasty.
And while an overall survey is good, there should be a place to add a
comment (verbally if via phone) to all surveys.
If there is an issue, just asking to speak to a supervisor does not
always get you to one. Some reps will actually POSE as a supervisor
and say they will handle the issue.

Good Suggestion, Mike.

If the reps were more flexible and friendly to the cardholders as far
as bending the rules, the number of positive surveys would increase
quite a bit. Makes total sense.

In a business letter, use capital letters as necessary and don't
abbreviate words. Use periods only where they belong, and a period is
not the same as a comma. I couldn't read this thing.

Mike

Are you really an AM rep? It sounds like customers call in, because
of Amex policies your can't help them. They then have negative
responses on the survey and you get penalized for this.

How close am I to the truth?

How does it affect the employees, how is it unfair?

Please use your Amex corporate card to buy some capital letters,
puncuation and a dictionary.

For the love of English teachers, learn to WRITE! This is horrible!
"Shud" for "should"? Somewhere, an English teacher is banging her
head on her blackboard.