Amica employees withholding info

Posted Mon April 2, 2012 10:08 pm, by dragan p. written to Amica

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I have Amica auto/home insurance. I have recently filed a claim on my homeowner's insurance. This has been one of the worst experiences that I have ever dealt with. 2 local branch employees as well 1 corporate employee will not tell me how to get a hold of the Office of the President or their Executive Customer Relations to file a formal complaint agains their disservice to me as a customer. They keep bouncing me around so that I cannot file a complaint against them. I a now going to leave Amica because of these 3 individuals and I would like the top level people to understand why I am leaving.

Have someone from their Office of The President or Executive Customer Relations contact me directly.

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Re: Amica employees withholding info by dragan p. Posted Thu April 5, 2012 @ 12:29 AM The local branch manager told us if we do not like the service we can leave.....so today we scheduled a cancellation of all service effective in a few weeks. Who can I speak to at the top to voice my concerns? he last VP I spoke to never noted the account that he ever spoke to me. Reply you still haven't said what the "bad service" was by PepperElf Thu April 5, 2012 @ 12:27 PM Shocking by Dan P. Fri April 6, 2012 @ 12:53 AM You said you were thinking of leaving - was that when they suggested closing your accounts? by PepperElf Fri April 6, 2012 @ 9:57 AM Re: Amica employees withholding info by RedheadwGlasses Posted Wed April 4, 2012 @ 10:51 AM You used the internet to send this complaint. Use the internet to get the information you need. Reply I already did for him, 2 days ago by Bill R. Wed April 4, 2012 @ 4:13 PM EEK. *takes you back from it* by PepperElf Thu April 5, 2012 @ 12:28 PM Re: Amica employees withholding info by PepperElf Posted Tue April 3, 2012 @ 2:55 PM how did they provide bad service? i mean ignoring that they didn't give you the contact info. Reply info like this is out there for the looking by Bill R. Posted Mon April 2, 2012 @ 11:01 PM dragon p., Use this eMail address to contact the CEO Robert Dimuccio.. rdimuccio@amica.com BillR. Reply