Deplorable Service at the Indianapolis Retail Store

Posted Sun October 31, 2010 6:40 pm, by Lisa R. written to Apple Computer Inc

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My complaint is regarding the Apple retail store in Indianapolis. I had a reservation for the Email & iChat workshop scheduled at 5:00pm today. When I checked in with the young man at the door, he told me that the workshops were generally held "back by the big TV". I went to that area and waited for several minutes. The area was not set up for a workshop nor was there any attempt being made to do so. Finally another young man asked if he could help me. I told him my name and what I was there for. He checked with your reservation system and found that I was already checked in and then he disappeared. Fifteen minutes later, I'd reached the end of my rope and walked out of the store.

This is not the first time I've been subjected to this appalling lack of organization and customer service. I realize that Apple promotes a laid back atmosphere but this is ridiculous. Why are there a dozen employees roaming the store when they have no knowledge of what's going on in the store? No matter what time I've gone into this store, whether there's one customer or fifty, this place is always chaos. Any workshop I've attempted to attend requires me to check in with at least two people (usually it's three or four) and then stand around cooling my heels while I wait for your employees to pull it together. I know that there are several workshops scheduled for this store every day so why is it such a herculean effort to have things ready to go?

While this location is the closest to my home, it is by no means "close" so I have to add 90 minutes of travel time for any workshop. If I have to start scheduling my workshops to coincide with family visits in Ohio and Michigan, I will and the Indianapolis store will never get my business.

As I said, this is not the first time I've been through this but it could very well be the last, depending on the outcome of this situation. I would like for the store manager and the regional manager to contact me with an apology, an explanation and a plan for rectifying this situation. And in acknowledgement of all the time I've wasted, I would like for Apple to comp me one year's membership in their one-to-one program.

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I would like for Apple to comp me one year's membership in their one-to-one program. by Bill R. Posted Sun October 31, 2010 @ 7:19 PM Lisa R., I don't think you will get a year's free memebership. I do though think that they owe you a refund on what they charged you to attend the workshop. BillR. Reply