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 IPod Drive Not Driving
Posted Tue December 27, 2005, by Lewis P. written to Apple Computer Inc
Write a Letter to this Company | Rate this Company
I am the unfortunate owner of a 40 gb, 4th gen IPod that I purchased in late August, 2004. Unfortuante I say because the hard drive has failed.
I am an attorney in Atlanta, Georgia and represent a large national company handling consumer complaints that end up in lawsuit. So I very familiar with how companies such as yours may handle this type of complaint and hope that it will be to my satisfaction.
The facts are as follows: As I mentioned, I purchased the IPod in 8/04 (Serial Number JQ42805XPQ7)and registered with Apple and ITunes. I very much enjoyed the IPod as millions of others have. In about 3/05 I first noticed that it was freezing up and/or taking longer than usual to switch between songs. I thouhgt it may have been because I added a lot of music at once, almost filling the hard drive. I consulted the website for trouble-shooting and was advised there to do a software update. I did so, and was pleased that the problem seemed to be alleviated. However, that was shortlived. Soon, the same problems cropped up. I again dowloaded the latest update and again, the problem was solved for a short period. After two or three more updates and complete re-formatting, the hard drive died completely. You can hear the drive attempting to boot but then fail and attempt again.
I took it in to the Apple store at Lenox mall where I was informed that since it was out of warranty (by a few months), my options were limited to the following: pay Apple approximately $250 to repair it; find another on-line company that can repair it for less, roughly $150, or accept a 10% discount on a new item.
Apparently, because I followed the advice on your website and tried the software upgrades instead of taking the IPod into the store, I caused myself to lose the warranty protetction.
Frakly, I am surprised that the hard drive would last less than a year and a half. Further, this is not the only case that I have heard of such problem. Is this common? If so, did Apple know about it?
I think that this claim should be included under the warranty and Apple should either repair it at no cost or replace it.
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by zombie13 Posted Thu December 29, 2005 @ 5:57 PM
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If you really are "an attorney in Atlanta, Georgia that represents a
large national company handling consumer complaints that end up in
lawsuit" you should have access to more effective ways of getting a
response from from Apple than using planetfeeedback.com. Is this how
you start all your cases? By posting a complaint online!? Use your
resources man! Don't "fiddle-fart" around (that's a Judge Judy term).
Represent! Maybe start a class action lawsuit!
Really. Im sure they pay you consumer lawyers in large national
companies enough to get a new iPod. This time, get the warranty. I
wish I did.....
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Well...
by zombie13 Fri December 30, 2005 @ 9:09 AM
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by aggscott Posted Thu December 29, 2005 @ 3:18 PM
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I don't know if this has anything to do with this but for everyone
reading this-
When I went to my local store to purchase a IPod for my daughter for
Christmas the sales associate told me not to buy it without the store
warranty. Why I asked would I have to purchase it? He told me that
within less than one year it would break and I would have to return
it...WHAT?! It will for sure break? Yes, they always do and if you
don't buy the in-store warranty you will have to pay Apple $250
dollars to fix it or buy a new one.The in-store warranty wasn't even
that much either. Well, I don't think I buy it..Anything that can not
even last longer than six months without breaking, is silly! Why would
I buy it?
I bought a different type of Mp3 player that day and it's been
perfect~
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What?
by zombie13 Thu December 29, 2005 @ 5:43 PM
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by Mary C Posted Wed December 28, 2005 @ 12:27 PM
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Your letter states you were a few months out of the warranty. Later
you say it was downloading the software that cause the warranty to
end. Which is it?
The warranty states:
"Software distributed by Apple under the Apple brand name is not
covered under this Limited Warranty. Refer to Apple's Software License
Agreement for more information."
"This warranty does not apply: (a) to damage caused by accident,
abuse, misuse, misapplication, or non-Apple products; (b) to damage
caused by service performed by anyone other than Apple; (c) to a
product or a part that has been modified without the written
permission of Apple; or (d) if any Apple serial number has been
removed or defaced."
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by Mike R. Posted Wed December 28, 2005 @ 7:06 AM
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If you are an attorney then you understand that this problem is not
the fault of Apple.
I think it was possitive of Apple to offer a replacement for 10% off.
Whereas it seems to bother you so much to replace or repair the item,
you should have purchased an extended Apple warranty on the IPod.
These run approximately $60 and covers the IPod for 2 years. As Apple
is not about to cover this item under warranty, it may be a good idea
on your next one.
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ipod
by dank@326 Fri August 11, 2006 @ 11:17 AM
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SHARED LETTERS 
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