IPOD-not as great as everyone thinks

Posted Mon July 17, 2006, by Tamara W. written to Apple Computer Inc

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I bought my mini-ipod in 2005 - and it was great!! Exactly a year to the day I bought it - the IPOD started acting up.

1. The battery. Never ever stays charged. I can plug in the Ipod to charge for 3 days- and when I disconnect from charging the battery is not even full.

2. Play time. Is about half it was. I get halfway down the battery meter - and I get a message saying that I need to recharge.
3. Every now and then - the Ipod decides not to play the songs I purchased.

SO - I finally decide to make an appointment at the Genius Desk for service for my Ipod. I was thinking "Good thing I purchased the APPLECARE package - to protect me and my product." WRONG. I get it back two days later -and they tell me that there is no problem. So now i'm stuck with an IPOD that goes caput after using it for 2 hours after I charged it for 3 days. LOVELY.

I KNOW MY IPOD. I used it EVERY DAY FOR A YEAR - I know THERE IS A PROBLEM. IPOD is not all it's cracked up to be - nor is Apple's service. It's ridiculous that I spent $250 on a product that can't even work properly a year later.

I would like to speak to a senior customer service representative and have my mini-IPOD replaced with a new one.

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Re: IPOD-not as great as everyone thinks by Tamara Withers Posted Thu July 20, 2006 @ 11:29 AM Thanks Mr. Freeze - I will try to do that- hopefully another charger will be the solution to this problem. Reply Re: IPOD-not as great as everyone thinks by Banrion Posted Mon July 17, 2006 @ 6:42 PM It is possible that the problem is with the charger and not the I-Pod itself. Unfortunately I don't think the charger is covered under the extended service plan. I would suggest finding a friend that will let you borrow their charger to see if that helps. Reply battery by Mr.Freeze Mon July 17, 2006 @ 10:09 PM battery by CrazyRedHead Tue July 18, 2006 @ 4:57 AM you can't replace the battery yourself by Cass Tue July 18, 2006 @ 8:27 AM You can replace the battery yourself by Rockee721 Tue July 18, 2006 @ 10:19 AM ah, ok - I should have known... by Cass Tue July 18, 2006 @ 2:53 PM Ipods by Gino Wed July 19, 2006 @ 7:00 AM It's really easy to reload by Jeffrey Wed July 19, 2006 @ 4:11 PM