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Kicked Out of Applebee's

Posted Wed June 18, 2008 12:00 pm, by Kristi S. written to Applebee's International, Inc.

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I am writing in regards of my recent visit (June 16, 2008) to a local Applebees Restaurant (550 Thornton Road, Lithia Spring Ga 30122).

I am the president of the Cliftondale Athletic Association who brought my 5 and 6 year olds Tee Ball team to help celebrate their winning of the District 1 AABC League. We arrived to the restaurant around 8:30pm to witness a horrible experience in your establishment. We waited 20 to 30 minutes before a server approached our table. During that wait we decided on what we wanted to eat and drink. Once she approached our table we gave her our drink and food order at one time. It took her 1 hour to bring us our drinks and 1 1/2 hours to bring us our food. We asked for a manager due to our alloted wait time. The manager approached our table and explained the server was new and was 'tricked" into serving us. The original server did not want to wait on us so she was forced too. He also said in the restaurant industry giving your drink and food order at one time was unacceptable and she was not able to do this at one time. After receiving our food which was cold and unaccepted the manager approached our table again and suggested if we were so unhappy we need to leave. He officially kicked us out of your restaurant. Therefore, leaving kids angry and hungry.

I want to sit down with the Manager and the District Manager to explain to me why we were kicked out of the restaurant. I would also like for Applebees and I to come up with an agreement to rectify this situation. They need to apologize to our kids why they were not able to eat, drink, and celebrate their winnings. Also noted we never received and apology for the alloted wait time and the cold food from the manager.


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by eydieville Posted Wed June 25, 2008 @ 7:19 PM

i was a waitress for 24 years. it is perfectly fine to give your
drink order and food order at the same time, as a matter of fact, it
saves time. if you are telling the whole, unvarnished truth,
applebee's has a lot of explaining to do.

Reply

by APCO25guy Posted Sun June 22, 2008 @ 1:52 AM

Most of the Applebee's on the west side of Atlanta are notorious for
poor service. Especially this one and the one on Spring road in
Smyrna. Franklin Road in Marietta is even worse.

Seems to be par for the course. Not amazed at all that you were shown
the door. A group of seven EMT's counting myself went to the Spring
road location at 11PM on a Saturday night. We spent well over $250
among the group, and the manager came around at 12:30 to tell us "we
have closed the kitchen, plan on being out of here by 1AM". Now we
hadn't planned to be there much longer, but his tone and attitude was
one of "get the f**k out NOW". Nice way to treat customers who spent a
couple hundred bucks in about 45 minutes time.

We've never been back. The food quality has gone down too. Overpriced
bar food served by rude people. I'd much rather go down to the local
choke and puke and pay less for the attitude.

Reply


what a difference by SuzieCat Sun June 22, 2008 @ 2:42 PM

Suzie, you are right. I have also visited Applebees in Ohio by Steve-OH Mon June 23, 2008 @ 10:44 AM


soooo yummy by SuzieCat Thu June 26, 2008 @ 9:11 PM


My Applebee's couldn't be more different, but on the subject of EMT's by Donno Sun June 22, 2008 @ 8:33 PM


by Becks Posted Thu June 19, 2008 @ 8:06 AM

Your treatment at Applebee's was ridiculous. The statement about a
server being 'new' and 'tricked into' serving you was unprofessional
and unacceptable. I hope you get not only an apology but a coupon good
for a free dinner for the whole team...and I very rarely say taht.


Reply

by Nate269 Posted Wed June 18, 2008 @ 8:48 PM

This is horrible service. If your letter is 100% true with no
embellishment and no critical details left out, then this deserves to
be read by the upper management. I would send a paper copy, because
email will not always make it, and this truly warrants a complaint.

Reply
by Mike H. Posted Wed June 18, 2008 @ 6:36 PM

Great complaint! The manager and the waitress are jerks and they
should be reprimanded and fired if they pull that stupid stunt again.

Reply


by SuzieCat Posted Wed June 18, 2008 @ 3:58 PM

you are MUCH more patient than I could be, especially having so many
little ones in tow.

I would have left and taken them to Chuckie Cheese. it is RUDE to make
anyone wait like that.

Reply

Chuckie Cheese by Marty5223 Wed June 18, 2008 @ 4:49 PM


Applebee'sOk by SuzieCat Wed June 18, 2008 @ 5:14 PM

waitress must of been busy snapping by Marty5223 Wed June 18, 2008 @ 6:01 PM


It is STUPID to wait like that by Donno Wed June 18, 2008 @ 6:32 PM


Makes me wonder by MA Cunningham Thu June 19, 2008 @ 9:03 AM

I was thinking perhpas the manager was by Marty5223 Thu June 19, 2008 @ 9:23 AM

Don't you love the word perhpas! by Marty5223 Thu June 19, 2008 @ 10:04 AM


I think there is more by ~Fiâi-la-âlea~ Thu June 19, 2008 @ 10:11 AM


Oh by ~Fiâi-la-âlea~ Thu June 19, 2008 @ 10:13 AM

by SumnerMan Posted Wed June 18, 2008 @ 2:51 PM

I agree with Donno. If the time element is really true then not only
did the establishment exhibit bizarre behavior but you did too. I
can't think of anyone who would sit for an hour waiting for their
drink order. It's even more bizarre doing that with a bunch of 5-6
year olds.

Reply


I can't even imagine.. by Harleycat (aka Usual Suspect #2) Wed June 18, 2008 @ 3:57 PM

by Donno Posted Wed June 18, 2008 @ 12:33 PM

You waited 20-30 minutes for a server to greet you? After 10 minutes
I would have approached a host/hostess or another server and told them
we hadn't been helped yet. In fact I have done this at Applebee's and
several other midpriced restaurants. Sometimes a screwup occurs, but
you need to bring it to their attention.

When you say it took the server an hour to bring you your drinks, that
means you have now been in the restaurant One Hour and Twenty to
Thirty Minutes, assuming you were seated immediately. I'm sorry, I
don't believe you could have sat there that long. With 5 and 6 year
olds, let alone with adults. Maybe you mean an hour after entering
the restaurant. If so, it took another 30-40 minutes to get your
drinks. How can this be? Again, I would have gotten up maybe 10
minutes after ordering the drinks and found someone and said "Excuse
me, but we have been waiting for our drinks after a long wait to be
served. Our kids are getting a bit ansy, and we would really like our
drinks." And if they didn't show up within a few minutes, I would
LEAVE the restaurant. How much pain can a person endure?

They served cold food? That is odd, but there is a solution. I ask
the server to take it back and heat it up.

I see everyone supports the OP with this letter, but I find a few too
many things don't make sense. What happened when each of the events
that led up to being asked to leave occured? If the group just sat
there for 20-30 minutes and didn't ask for help, that is partially
their fault. What did the server say and do when the cold food was
pointed out? And why did the group sit for a whole hour waiting for
the drinks they had ordered?

We still don't have what was said that led to the group being asked to
leave. What did the OP and associates say prior to that?

I know that delays can happen at these places, but the diner needs to
speak up. It is unclear whether that was done, and if so how and when
(before the end).

Reply


You said it! by seraphimsong Thu June 19, 2008 @ 8:15 PM

by Tiffany W. Posted Wed June 18, 2008 @ 12:32 PM

This is crazy! The same thing happen to me and my family at Applebee's
in South Carolina. Applebee's is horrible.

Reply


So the same thing happened to you? by Donno Wed June 18, 2008 @ 12:56 PM
by DB25 Posted Wed June 18, 2008 @ 11:48 AM

Hope you didn't pay for anything you received there....

Reply
by dawniedawn67 Posted Wed June 18, 2008 @ 10:35 AM

I think this is a great letter and that the manager's behavior was
appalling.

However, I also think it is inconsiderate to show up at a restaurant
with a large group without calling ahead so that they can be
prepared.

Doesn't mean you deserved the service you got - you didn't - but you
can help to avoid this kind of problem in the future.

Reply


The OP can help avoid it in more than one way by Donno Wed June 18, 2008 @ 5:57 PM


Not Inconsiderate... by Nate269 Wed June 18, 2008 @ 8:45 PM


by RowdyRetailer Posted Wed June 18, 2008 @ 9:05 AM

They are not going to have a sit down meeting with you and the
district manager, that is not going to happen.

I would have left at being ignored after 20-30 minutes, even if you
had a group. You know right then, it isnt going to get any better.

Good Day

Reply

by RedheadwGlasses Posted Wed June 18, 2008 @ 8:50 AM

First of all: This manager was completely wrong in this situation.
And shame on that other waitress for screwing over a newbie!

But who waits an hour for drinks, especially with little kids? Who
waits 90 minutes for food? While the manager and wait staff behaved
horribly, I have to question your judgment. I also have to wonder how
a bunch of little kids who likely were hungry, tired, and excited were
behaving. Perhaps scheduling the victory dinner for another day and
time that is more appropriate for kindergarteners is in order.

As an aside, I certainly hope you didn't pay for that cold food!!!

Reply

by natalie t. Posted Wed June 18, 2008 @ 8:14 AM

Management should have stepped in the moment they say a "new" server
taking on a large group; they should have provided extra help and been
more aware of this situation before it turned ugly.

Reply


by All About the Branding Posted Wed June 18, 2008 @ 6:56 AM

There are two letters on the same day about this location.

Clearly, this location has some serious management problems.

Reply


I think by ♪♪Venice♪♪ Wed June 18, 2008 @ 7:20 AM


these people were together by Bill R. Wed June 18, 2008 @ 10:13 AM


"double dip".. I didn't think of that n/t by ♪♪Venice♪♪ Wed June 18, 2008 @ 11:23 PM

by All About the Branding Posted Wed June 18, 2008 @ 6:49 AM

I'm sure someone will come and say that this letter is about people
with kids feeling entitled.

But it's not.

It's about a customer speaking to the manager, who didn't take
responsibility for the situation.

The manager was out of line to tell you that the wait person was
"tricked." The manager SHOULD have said: "I'm sorry and I'm going to
personally attend to this."

I appreciate that sometimes "you'd be better off leaving" is the right
answer, though. Some customers cannot be satisfied. Unless there is
something missing from this letter, though, this is NOT one of those
cases.

Reply


I think,,,, by myyyyyyyy iv Sat June 21, 2008 @ 4:01 PM
by Peregrina Posted Wed June 18, 2008 @ 4:01 AM

Wow, there is all sorts of wrong with that. Out of curiosity, how big
was your group? If the waitress really was new - and presumably slow -
then she should have had someone there to help with a large group to
make sure everything got out in time.

I like how the manager tried to blame you for ordering food and drink
at the same time. Unless you are at a fine dining establishment where
the presentation is part of what you are paying for, there is nothing
wrong with ordering all at once.

Good luck with getting anything done about this. It sounds like you
and your teams caught the restaurant being lazy and inconsiderate.

Reply




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