Wrong order- manager never followed up

. .that they intended to have the voucher "on file" at the
store?

Many restaurants here will keep credits in a notebook in the manager's
office for future redemption rather than sending them out.

I would have called the restaurant back first before firing a letter
off to corporate.

I learned to never leave a restaurant without ckecking my order. I
live to far o turn around and go back. Since the manager said he
would compensate you he should. Just call back, he might be busy.
There's no telling how many others had messed up orders.

Applebees is over priced and over-rated. There portons are small,
their help sucks and most of the ones I have been have had filthy
restrooms. I would start ordering from some place else.

I really think your issue is a good one. You were promised a
resolution, and should have gotten one. I like that you seem willing
to give them a chance to make it right, but I think you should
politely remind the manager.

As an aside, if this is Cranberry twp. in New Jersey, I worked there
for over a year once and found most of the people there very kind,
friendly, and helpful.

I like Redheadwglasses' comment below, far below. Call back
immediately, so the manager doesn't forget who you are. Explain the
situation politely, and they should take care of it. This was probably
just an oversight. Remind them you are a regular customer, you had a
bad experience, and that you had hoped to put this one bad experience
behind using the voucher promised. Give them another chance to make
this right. Remember, remain pleasant. Good luck!

Don't wait for someone to call you - since you made contact once
already, it would be best to call directly and get this taken care of
ASAP.

Next time you go in, ask to speak to the manager and let them know
that they didn't follow through, maybe they will give you a free meal
at that point.

This is a great example of how not to recover a customer after a bad
experience.

Companies understand there will be occasional problems with their
products and services. They want to hear about these problems as much
as possible for one simple reason...it gives them a chance to make it
right and potentially salvage a customer relationship.

When a customer takes the time to let a company know about a problem,
the company should show their gratitude by making a resolution their
first priority. In this case, the manager clearly did not do so and
the result is a customer who has gone from being understanding to
being inflamed to the point where they have shared the whole situation
on a third party web site.

The manager would have been better off not responding at all to the
customer rather than promise something and then not follow through.
He has now given this customer two reasons to question his competence
which certainly does not inspire a desire for the customer to return.

Couldn't you just call the manager back and remind him?