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Applebees Curbside To Go - Never Again!

Posted Mon March 6, 2006, by Crystal T. written to Applebee's International, Inc.

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On Friday night, March 3, my husband called and ordered 3 appetizers from the Curbside to go menu. We order from this quite frequently and as usual, they said it would be 20 minutes. My husband went to get the food and after waiting for 45 minutes from the time he placed the order, he redialed from his cell phone to find out the problem. They said they never received the order and accused my husband of ordering from another Applebees in town. My husband explained to them that he redialed using his cell phone and is was definitely the same Applebees. The guy offered to put the food in but he would have to wait another 30 minutes. By this time it was around 11 pm and my husband declined. The man didn't offer apologies nor offer any gift certificates for his trouble. What really made me mad was the fact he accused my husband of not knowing what he was doing and that he was to blame instead of Applebees. I don't plan on using the Curb side to go anymore because of their lack of organization and rude employees.

Come up with a better way to ensure that people acutally get their order with they place one with the Curb side to go. Send a gift certificate for the 3 appetizers that we should have received for free after being treated so rudely.


Reply



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by tellthetruth Posted Sat January 2, 2010 @ 11:51 PM

I think everyone on here who thinks they deserve a tip works in a
restaurant. People what you do is part of your job. People who tell
you that they clock in and prepare lids and condiments...hello that is
YOUR JOB. I'm sorry you don't get paid well. That is your job's
problem. Carside service is no different than fast food. Do you tip
at McDonalds, or Taco Bell. NO. They too clock-in, take your order,
stock product, and put lids on your food. Why should I tip someone I
only see see once once when they bring me my food? I get why we tip
inside at a table because they fill drinks and WAIT on you and your
needs. To all the carside people I feel sorry for you if you EXPECT a
tip. Talk to your work because they need to increase your pay, don't
expect a tip for doing a fast food job or in that matter doing your
JOB.

Reply
by tellthetruth Posted Sat January 2, 2010 @ 11:50 PM

Carside workers begging for TIPS....NO WAY.
People what you do is part of your job. People who tell you that
they clock in and prepare lids and condiments...hello that is YOUR
JOB. I'm sorry you don't get paid well. That is your job's problem.
Carside service is no different than fast food. Do you tip at
McDonalds, or Taco Bell. NO. They too clock-in, take your order,
stock product, and put lids on your food. Why should I tip someone I
only see see once once when they bring me my food? I get why we tip
inside at a table because they fill drinks and WAIT on you and your
needs. To all the carside people I feel sorry for you if you EXPECT a
tip. Talk to your work because they need to increase your pay, don't
expect a tip for doing a fast food job or in that matter doing your
JOB.

Reply

by Laverne Posted Fri November 10, 2006 @ 1:07 PM

It seems that everybody on this site is trying to get a "Gift
Certificate" for their troubles!
I can understand, that yes, the manager should have apologized and
even offered to give your appetizers to you for free, but that issue
should have been addressed when the misunderstanding occured, not on a
website after the fact.

Reply

by klo523 Posted Thu June 8, 2006 @ 11:19 AM

I am a college student and an applebees employee and I can DEFINATELY
say people go to the wrong store location all the time! This happens
everyday. Multiple times on busy weekends. What probably happened is
someone besides the carside to go person took your order and forgot to
put it in. I'm sure they just didn't own up to the mistake. That's
what it was , ya know, a mistake. A mistake does not necessarily
entitle you to free food or gift certificates, which, BTW, we can not
just give out.
That's the problem with so many people nowadays. Everyone wants
something for free, especially in restaraunt situations.

Reply
by penelope Posted Wed June 7, 2006 @ 2:11 PM

my department. to the idiot that posted tell me if yu get a free app i
am alwyas looking for a new scam. go screw yourself. i see this all
the time. thank god i am smart enouoght to catch this people in
theact. sure they might get 2-3 things for free butif you keep coming
back i will ban you from the take out. i have my manager's full
support. again if the take out is extremely busy it is wuite hard to
handle. sure there might be more than one person but soemtimes it si
just to hectic, even more than serving tables. maybe you didn't get
your order because you are the rude one and/or you never tip. i know i
don't server my non tipping customers the same way i server those
great tipping ones. cussbrside is a service and the ones performing
the service are human. just because they forgot soemthing doesn't make
ti unacceptable or bad service mistakes happen get over it. i love it
when people say i am rude, it is usually because they have been
waiting in their car for 20 minutes because they got their in 15 when
i told them it would be 45. my fault not yours for not following
instructions. i have done this for 3 years and the lack of respect and
understanding from people, not mentioning the capacity; of beign
generous and tipping for the service we do is unbelievable.

Reply

WOW! by Speedy Sat September 23, 2006 @ 7:24 PM

well speedy... by penelope Fri October 6, 2006 @ 1:57 PM
by Getittogether Posted Sun March 26, 2006 @ 8:27 PM

I agree with writer you should get an apology and your meal for free.
Who cares if curbside is a so called "new concept". Applebees promotes
it and they are responsible to ensure that it works. Much of the
problem is related to complete lack of qualified people that work at
these places.

Reply

hah! by klo523 Thu June 8, 2006 @ 11:21 AM

hah by klo523 Thu June 8, 2006 @ 11:27 AM

by Dirty Dave Posted Thu March 9, 2006 @ 10:14 PM

Why don't you people wake up and realize these people are only human,
not only that but restaurants are new to the "curb-side" thing.
Besides, if getting a bunch of steaming hot fried appetizers wrapped
up super tight in a box that's going to make them all soggy by the
time you get to wherever you're going, sounds appealling, you got
problems. Why don't you just dine at the restaurant and save everyone
the hassle of you on yoor cell phone. Or are you to stingy too tip
the servers that would wait on you there?

Reply


Re: by Brenny Sun March 12, 2006 @ 9:52 AM


Agreed... by jrdng Sun April 9, 2006 @ 9:36 PM
by kyshopper Posted Thu March 9, 2006 @ 6:05 PM

So let us know if you get your free appetizers. I'm always looking
for a great scheme and yours is a clever one.

Reply

what a moron by penelope Wed June 7, 2006 @ 2:15 PM

by dragonflygrrl Posted Wed March 8, 2006 @ 10:41 AM

You know, I just recently ordered Chili's carry-out, and I had a less
than perfect experience. I ordered some fajitas, and when I got them
home, I realized that they had inadvertantly left out the tortillas.
I thought about calling, but I knew there was really nothing that
could be done at that point that didn't necessitate my getting out of
my pajamas and going back to the restaurant for some tortillas.
Certainly no one at Chili's has a magic tortilla wand to transport
them to my door. So I got out a knife and fork and considered it
grilled shrimp and chicken with veggies instead. And it was pretty
darned good. And I survived the episode. Life went on. Here we are
two days later and the sun keeps coming up. Sure, I could have called
in and complained, or written an angry letter demanding compensation
for the hardship of eating my meal without the benefit of tortillas,
but that would be pretty ridiculous, wouldn't it?
And I just have to point out that the reason you weren't offered any
gift cards for your "trouble" is that there really wasn't any trouble
involved. Probably you did order from the wrong restaurant, and even
if you didn't, all they would be able to do would be to put in your
order and make your food either way. Why is it that people treat
service workers like garbage, but then expect them to work magic and
perform superhuman feats?

Reply

LOL! by JuliePie Wed March 8, 2006 @ 8:39 PM


ROFLMAO! by dragonflygrrl Thu March 9, 2006 @ 12:21 PM

by Prefect Zachary Posted Tue March 7, 2006 @ 6:33 PM

Oh please, you order from the same location and they mess up once and
you want something free. And if you don't plan on using the Curb side
why do you want free appetizer's. Do you really go to this order from
the Curbside all the time or are you just saying this so you can get
something for free because you are a royal customer. Infact did this
really happen. Something is strange here the fact that you state that
you do not want to use the Curb anymore then you want three
appertizer's from it. Are you trying to get them to give you
something for free so that you return?

Reply

by GuestsSuck! Posted Tue March 7, 2006 @ 12:53 PM

More often than not, customers throw around the word "rude" simply
because the customer did not get what they wanted. I sense that's the
case here.

I don't work at Applebee's, but I assume that every order has to be
entered in the computer. This would have had to be done when the order
was placed. So, my guess is that your husband did either call the
wrong restaurant or went to the wrong one.

You deserve nothing.

Reply
by Applejacker Posted Tue March 7, 2006 @ 2:33 AM

"Send a gift certificate for the 3 appetizers..." Keep in mind that
writers who ask for "free stuff" cast doubt upon the validity of their
story. They tend to exagerate or hyperbolate to gain from an
"experience". An honest writer does so (writes of their experience) to
improve the business they would like to continue to frequent, not to
personally gain financially. The truth can be tainted by greed. You
may have had a valid complaint until you threw that comment in.

Reply

by Alan M Posted Tue March 7, 2006 @ 12:36 AM

While this sounds like a huge frustration, I think the letter writer
is making a huge deal out of what has to have been an honest mistake.


It is possible that they lost the order, however it is also very
possible to call the wrong location too.

This is one of those situations where it would be interesting to a
"fly on the wall" and see/hear who was the most rude.

Reply

by Venice Posted Mon March 6, 2006 @ 10:02 PM


If you do this frequently and are always satisfied (this is starting
to sound X rated - haha), why would you let one unfortunate incident
change your opinion?

You want a gift certificate for the appetizers you 'should have
received for free'. Where is there a rule that says, "If we make a
mistake, you get everything for free"? Can't you just be thankful for
all the times you waited only 20 minutes and enjoyed the food and
service?

And, if it usually takes 20 minutes, why did your husband wait 45
minutes before calling? I think it would have occurred to me a lot
sooner that perhaps something was wrong and I better check.

I do agree that they should not have accused your husband. That would
annoy me too. They should have just said there must be a mix up
because we don't have your order, and would you like to reorder it
now.


Reply


Accused or asked? by Derek Fitzpatrick Mon March 6, 2006 @ 10:29 PM


It depends by Venice Mon March 6, 2006 @ 11:38 PM

It could have been a possibility by JuliePie Tue March 7, 2006 @ 1:15 PM

Curbside To Go by Botty Mon November 13, 2006 @ 1:23 PM




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