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Bad Experience at Applebee's

Posted Thu October 18, 2007 12:00 pm, by Laura D. written to Applebee's International, Inc.

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Some friends and I stopped into Applebees in New York (at Times's Square) for a couple cocktails on October 13th, 2007, around 10:15pm. At the bar (after staring at the bartenders who were standing around talking to each other and ignoring us for 5 minutes), we tried to order something with Red Bull (we saw another customer at the bar with a can) and were told there was no Red Bull, and no other kind of energy drink. Odd. We noticed another member of the waitstaff drinking what appeared to be an energy drink out of a can, but didn't press the issue because the bartender was already rude.

We ordered 2 rum & cokes, and a diet coke.

When we got the bill, it was over $25.00. We saw that the entire bill was taxed (normally alcohol is not taxed) and that there was 17% gratuity automatically added to the bill.

When we sought management's explanation, we were told that anytime a "food item" is added to a bill, the entire bill was taxed. 1) That cannot be true and 2) Since when is a Diet Coke a "food item" when you can't eat it, and it's ordered at the bar with other alcoholic beverages?

Also, the fact that 17% gratuity is automatically added to bills after 10pm is absurd. There is no mention of it anywhere in the restaurant, except for a small (maybe 1 foot by 1 foot) sign near the kitchen, about 3 feet off the floor. It's not posted at the bar, stairs, or seating areas.

I don't want a free meal or a coupon to Applebees as I will probably never step foot in one again. But I want corporate to be aware of the incident and to change the "policies" for future customers. It's just not right.


Reply



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by unkownsamurai Posted Mon October 22, 2007 @ 3:39 PM

I am going to have to go and agree with some of the others and
disagree with your complaint.
1.) You noticed the sighn
2.) In certain places all though not very common
the alchohol is taxed with the bill instead of
the knwon price
3.) Sounds like it was your first time there, I would
have asked for the prices before ordering, in
certian restaurant chains they charge an arm and
a leg for regular drinks like those as opposed to
their own specials like random fruity drink number
52

Reply

by Jane (and the soon to be baby) S. Posted Mon October 22, 2007 @ 9:28 AM

Be happy you don't live in Ontario. Here alcohol is charged at 10%
sales tax and food is charged at 8%. If you order a meal and wine you
are paying that much more for it. It's not just certain restaurant
chains that do it, here it is all. It is the law.
Think about that next time you compalin.

Reply
by chuk Posted Mon October 22, 2007 @ 3:02 AM

As far as tax goes, anytime a sale takes place the establishment is
required to to collect tax (which they are then required to forward
come tax time to uncle sam) So that covers your food item comment.

As for your gratuity, as a server I was a little disshartened to learn
that you DONT have to pay gratuity. And ive never heard of an
establishment placing gratuity on a check just because you came in
after a certain time.... sounds kinda shady. Happy hour and its half
priced drinks or appetizers are to attract business.... to what
basically ammounts to charging a guest additionally for coming in
after a certain time just doesnt sound right and I would call
corporate and take that up with them.... Quite sure they would not be
happy to hear that this is going on.

Serves you right though for going to Applebee's. Doesnt your town
have anything better open at 10pm?

Reply

by TwinkleToes Posted Sat October 20, 2007 @ 11:20 PM

You never have to pay gratuity. They may add it but you are not
required to pay it.

As far as the tax goes... most places will add the tax right into the
price but not all do and retail alcohol is very much taxable in many
many places.

Reply
by arodriguez67 Posted Fri October 19, 2007 @ 1:05 PM

uhhhh you moron alcohol is taxed in N.Y and the red bull was probably
that the bar tender brought it from a gas station or his own
house....so use your head you retard...also they probably didn't
ignore you but at a bar you look at what you want then you call them
over...applebees isn't exactly a 5 star restaurant so quit whining


so many whiners on this website...wow people just get on with your
life who cares about your experience

Reply


ENOUGH IS ENOUGH! by Jen v2.0 Fri October 19, 2007 @ 2:41 PM


Here, Here! by Harleycat Fri October 19, 2007 @ 2:48 PM


Thanks Harley by Jen v2.0 Fri October 19, 2007 @ 3:49 PM


You're welcome.. by Harleycat Fri October 19, 2007 @ 4:43 PM


Great post, Jen! by RedheadWGlasses Sat October 20, 2007 @ 12:26 PM

Hm-m-m by Chris Pattullo Sun October 21, 2007 @ 9:55 AM

by Harleycat Posted Fri October 19, 2007 @ 8:17 AM

I live in NY and can tell you that alcohol certainly is taxed.

Reply


by donno Posted Thu October 18, 2007 @ 10:44 PM

This experience sounds odd. The gratuity I would have fought - they
shouldn't do that. The attitude I don't understand, brfore you even
got your drinks. The taxation part doesn't sound right. If an item
is taxable, then it should be taxed. If not, then it isn't taxed.
How the heck does adding a taxable item to a bill cause other
non-taxable items to be taxed? Someone else pointed out alchohol is
already taxed in the price.

I would take my business elsewhere. In my area there are three
A-Bee's. Each has its own character; they are not all equally
enjoyable to visit.

Reply


Alcohol sales.. by Harleycat Fri October 19, 2007 @ 11:47 AM

by RedheadWGlasses Posted Thu October 18, 2007 @ 9:00 PM

The manager was wrong. The tax is already figured into the price of
the alcohol (hence the nice round numbers when you're sitting at the
bar ordering beers/cocktails). So to tax you on it AGAIN was
illegal.

I agree that a small sign by the kitchen entrance is meaningless. You
know you don't have to pay those "automatic" gratuities, right?
There's nothing mandatory about them. I don't blame you for not
wanting to go to THAT Applebee's again, but I've been to Applebee's
later in the evening and never had the problems you encountered; it's
not that it's Applebee's--it's just one bad manager running a bad
place.

Reply

wrong by Sloane City Fri October 19, 2007 @ 10:19 AM


Sloane.. by Harleycat Fri October 19, 2007 @ 11:13 AM


What Happen Here in NY.. by Harleycat Fri October 19, 2007 @ 11:07 AM

by Sunflower Sarah Posted Thu October 18, 2007 @ 7:12 PM

Applebees did nothing wrong. As long as there is a sign posted
somewhere in the store that is visible to customers (and it must have
been because you did see it) then they can do whatever it
said,legally.

Reply


by ColoradoCOP Posted Thu October 18, 2007 @ 5:15 PM

I think maybe you should learn what can be taxed again, because
alcohol, and beverages can both be taxed. Applebees did nothing wrong

Reply




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