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Arbonne Facial Cream Burned My Face!

Posted Sun April 19, 2009 12:00 pm, by Scott K. written to Arbonne International

Write a Letter to this Company

My wife received some Arbonne Product to try in her home to see if she wanted to purchase any of it. Well, one of the products was a facial cream and after using it a few times it burned her face and left a red mark in two spots on her face, very, very noticable !! Even after 2-3 weeks, those red spots are still there. I just can't believe that you would produce a product that has the capability of harming it's users in such a way as this !!

I would like all Facial products looked into as why this might be occurring. I would like a reasonable amount of compensation for pain and suffering and she very likely might have to visit a Doctor if this redness never goes away !!


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by MA Cunningham Posted Tue April 21, 2009 @ 9:50 AM

anything to put on my skin, I try to look for non-allergenic or
non-comedogenic products. I know my skin tends to be sensitive, so
putting anything on it that might have a lot of harsher chemicals or
perfumes is not a great idea.

I understand that you are upset that your wife was harmed, but you
can't demand the company "look into" all of their products just
because of one person's reaction.

Allergies are weird things and you can be completely fine with
something one day and deathly allergic to it the next. There really
is no rhyme or reason to it.

Have her go to the Dr. and see if she needs any treatment to
counteract the damage. Be thankful these were samples and nothing she
paid for.

by Cambion Posted Mon April 20, 2009 @ 3:42 PM

Some people are sensitive to certain chemicals in certain products,
which could be the result of an allergy or maybe just skin that is
very sensitive to something in the product, though I do think your
wife should probably talk to a dermatologist if she's had a rash for
three weeks.

So one face cream didn't work out for her...that means she should try
a different one, not keep using the one that causes red spots and
burning and write a complaint to the manufacturer. If the cream didn't
cause a reaction the first time she used it, it might not be the
cream. If it is an individual sensitivity issue, then the manufacturer
can't do anything.

Just my two cents...suggest that your wife not use Arbonne any more.


by Harley Has A New Cat Posted Mon April 20, 2009 @ 2:44 PM

It sounds like your wife is allergic to one or more ingredients in
this product. A company cannot predict allergic reactions and can't
compensate everyone that has a reaction. I'm allergic to a number of
lotions, skin washes and detergents. If I got compensated every time
I had a reaction, I'd be rich.

If she still is having a problem, she should see a doctor.


by BellaSera Posted Mon April 20, 2009 @ 2:14 PM

If I'm not mistaken, Arbonne is an MLM company. This means they sell
their product to "independent contractors" (salesreps) who then sell
the product directly to the consumer. The rep takes full
responsibility for the product, pricing, refunds, etc, so depending on
where your wife received this product, you may need to find the rep
and deal with them directly. However, it's also good you're letting
the company know. Perhaps they can intervene on your behalf.

And I would strongly recommend getting your wife to a doctor ASAP.
You'll have a difficult time getting compensation if she hasn't even
seen one yet, not to mention a doctor needs to be the one to determine
what course of treatment is needed to counteract whatever reaction she

by KJCat Posted Mon April 20, 2009 @ 2:06 PM

This isn't the first time I've heard and seen bad reviews about
Arbonne. My neighbor purchased several Arbonne products, and after
just a couple of days, her face was extremely dry and painful. It
almost looked like she had a bad case of eczema. She stopped using it
immediately, and it eventually cleared up. Maybe these are isolated
"allergic" incidents or maybe not, but they're definitely enough to
keep me from buying Arbonne.


Especially considering the price! by RedheadwGlasses Mon April 20, 2009 @ 7:25 PM

by RedheadwGlasses Posted Mon April 20, 2009 @ 12:25 PM

My friends, a professional makeup artist, sells this line of products.
I've used this product line and had no problems at all. The facial
cleanser was among the best I've ever used. It's likely that your
wife had a rare reaction to one of the ingredients. If happened more
often, they would change the formula or not sell it at all. I can't
believe your wife hasn't been to a doctor yet. 2-3 weeks?

Take some responsibility for your own health, people!

by BirmanCat Posted Mon April 20, 2009 @ 9:06 AM

A questions for you: in your post, you said your "wife received some
Arbonne Product to try in her home." How did she "receive" this

Was it a gift or perhaps something she found in her mail or on her
doorstep and decided to try? The reason that I ask is that is I
believe you'll have better success in getting this resolved if she
goes directly to the source who gave her the product and explained the


by ♫Venice♫ Posted Mon April 20, 2009 @ 12:54 AM

I'm surprised it didn't burn the first time. That's usually what
happens. It makes me think something else, or a combination of
products, might have caused the burning. Are the ingredients listed on
the package? Is there a warning about doing a patch test first? Some
people are sensitive (not necessarily allergic) to a high
concentration of certain acids or herbal ingredients. I once
mistakenly combined two products and experienced redness and actual
burning. It got worse before it got better and eventually went away,
but in a lot less than 2-3 weeks. More like 2-3 days.

If the redness is from the product, it will definitely go away. But if
it's still there after 2-3 weeks, your wife should go to a doctor and
take the product with her, and anything else she used at the time. I
don't think you'll receive anything from the company for pain and
suffering unless a doctor can determine that the product was the cause
of the redness and burning.


One more thing... by ♫Venice♫ Mon April 20, 2009 @ 12:57 AM

by RowdyRetailer Posted Sun April 19, 2009 @ 11:37 PM

Perhaps she is just allergic to something in it?

This happens all the time with cosmetics. I get things returned to my
store with the same reason, they are allergic to it.

Some people are allergic to dyes and perfumes in laundry detergents.
That does not mean that if you use it, and you are allergic to it,
that you get compensated for it.

Good Day


Arbonne Restorative Day Creme Burns by a little aggrivated Thu September 5, 2013 @ 1:03 PM

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