Fee for using in room safe
Posted Wed September 6, 2006 5:11 pm, by Janet D. written to Bally's Hotel and C asino
My family just returned from a trip to Las Vegas and we occupied 3 rooms at your hotel/casino.
We were absolutely amazed when we found that the room safe had a $3.00 a day charge for all guests. One would assume that the safe would be a security feature and an ammenity for visiting guests while
staying at your Casino.
We have traveled extensively; cruises, other hotels and all casino's in Atlantic City and the Bahama's and have never paid a fee to utilize the room safe.
We gambled, ate expensive dinners, bought gift items all from your establishment and even though the charges for the safe were petty we found this to be a very tacky way of making a bigger profit then you already are making.
I felt I had to vent as this practice of nickel and diming consumers to be wrong.
Thank you for taking the time to read this letter and perhaps think about removing this fee and make your customers happy in the future.
Lawrence & Christopher
Staten Island, NY
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