Customer Service Reps -- Liars All!

Posted Mon August 29, 2011 1:31 pm, by Heather L. written to Bank of America

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I received a new debit card on August 13, 2011, apparently resulting from some compromised information. I activated the card on August 15, 2011. On August 17, 2011 I called to request the prior background on my card (college sorority). I was given the number to 'Affinity' to call and request the card.

I then called Affinity and was told it would not be a problem. The idiot customer service rep on the other end FAILED to tell me that he was cancelling the card I had just activated. He stated my new card would be there within five business days. I later found out the card was coming from Arizona to California.

I called Bank of America again numerous times starting on August 23rd trying to find out where my debit card was. I explained that I cannot purchase anything online (which is, by the way, how I found out the newly activated card was cancelled), buy gas, etc. I was told by an extremely rude customer service rep to go to the bank and get some cash! I explained that this was an inconvenience, but she said that was all she could offer.

I called again on August 25th and spoke to someone by the name of 'Roger' or 'Ron' about my predicament, giving B of A one more chance to rectify the situation. He said he was sorry, that he understood and that he would OVERNIGHT for Saturday delivery no later than noon. I explained that I was moving on that day, but he promised it would be there.

Guess what? He lied! No card came. I called today, Monday August 29th and was told that nothing of the sort had been done. Fool me once, shame on you -- fool me twice, shame on me.

I have been a customer of Bank of America since 1995 and this is how I am treated. I am not a multi-millionaire -- just a common person. This is exactly how my husband and I were treated by Wells Fargo bank when they foreclosed on our home last year by being treated so horribly.

Needless to say, I am in the process of closing my account and have moved my business elsewhere!

KEEP UP THE GOOD WORK B OF A AND YOU WON'T HAVE ANY CUSTOMERS!

At this point -- for me -- nothing. I don't care to ever deal with them again. I will be sure to bad mouth them just like I do Wells Fargo Bank. Keep your snotty-ass comments and idiotic customer service representatives. Local banking is much more relaxing and stress free!

As far as I am concerned, its too bad Warren Buffet just infused the capital he did -- I personally wish Bank of America would fail as a bank! It couldn't happen to a better group of individuals!

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Re: Customer Service Reps -- Liars All! by McJohn Posted Mon August 29, 2011 @ 2:15 PM Technology just binds you doesnt it. Telling you to go to the bank was good advice. People still do use cash when it comes to the American commerce system. While it stinks having to wait, its not the end of the world. It looks like they cancelled it due to some security issue. Would you rather they just left it alone and let whoever it was that compromised it take your money? Then you called up and asked the card to be changed, so of course they would cancel the card so they could issue another. Feel free to goto Wells Fargo (Wachovia) it took my wife 2 weeks to get her card after she lost it. Reply Debit Card by bearyniceday Tue September 6, 2011 @ 5:48 PM