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 Delayed Online Bill Pay
Posted Mon February 1, 2010 6:36 pm, by Sukhdev S. written to Bank of America
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I regularly schedule online payments through Bank of America's website. Out of 12 payments made through online bill pay system, three were defaulted for late payment. 25% default is a pretty bad score for online bill payment system. I do have the copies of checks which were defaulted for late payment in April, June and July 2009. With this high late delivery rate, how can Bank of America expect people to have faith in any of their commitments? For the delayed payments beyond 15th of the month, I was levied a fine of $50 for each late payment. I could convince the payee, MalibuEast Condominium Association, to waive the late fees. However, I still have one late fee to pay for. The payments were actually sent by Bank of America on dates they were supposed to be delivered. All the three payments were delivered past the 15th of the month.
I would urge Bank of America to refund me $50 levied to me as late payment fine for July 2009.
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