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 Huge Delay with BOA Lien Release Letter
Posted Tue August 30, 2011 12:00 pm, by alfred w. written to Bank of America
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I called bank of america IRT a lien release letter. 1 1/2 hours and $20 later, "Charmaine" stated they would research it and send the letter if they find it. I asked could they fax as well as send a copy of the letter to which she responded I should receive a faxed copy in 3-5 days and a hard copy in 7-10 days.
I was transferred 3 times from the Military Banking section to the Auto Department. Each stating they we not able to assist me with my request. The military banking portion only handles checking/savings. The Auto Department were unable to access my account information after I provided the payoff month/year, make, model and VIN as well as my SSN. To top off my 1 1/2 hrs of talking, transferring and hold time I was charged $20 up front to "research" the information. During my last attempt, I explained that I had been transferred from dept to dept and the representative stated she would stay on the line and speak with the Auto Dept on my behave...negative, I just got transferred to the Auto dept's automatic menu system. I have received lein release letters from other banking organizations in < 5 minutes and FREE OF CHARGE. This is one of the reasons why I don't bank with bank of amercia. The "I can't help you" statement is bothersome.
Provide a better customer service experience. Customers deserve to be helped and not transferred from dept to dept. I would like BOA to not charge $20 for a letter. I understand banks are in the profit business but $20 for a letter is a little ridiculous. I would also like BOA to not have to research my information, we are in a computer world and my SSN and VIN should have pulled up the information I requested. Equip your staff with the correct training to assist customers in a more timely manner.
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by J.R. W. Posted Wed August 29, 2012 @ 12:33 AM
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My father somehow got a credit card judgement on my Grandmothers
property in 1999. HORRIBLE BOA couldn't find the paperwork from
Nations Bank of Delaware. FDIC got back to me within 24 hours. BB&T
resolved similar lien from the same year (also a merged bank) in 72
hours. BOA 40+hours at LEAST 40 phone calls plus emails, and faxes. I
finally screamed at someone in the "partners que" who got me a
Litigation Analyst
FAX REQUESTS TO : 980-233-7881
Desk: 336-854-6488
Publish this number and the letter all over the internet. get the word
out how to get help from BOA lien release. PLEASE. We lost the buyer
on the property the lien was on, because he waited to long. Sure, he
was a snake, knew he had dying Grandmother over a barrel, but bailed
out at the last minute. Thanks BOA. p.s I'm moving my business,
personal and the estate banking, credit cards and Mortgage to BB&T.
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by J.R. W. Posted Wed July 4, 2012 @ 10:05 PM
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My experience as well. 6 Weeks and these folks have no idea where to
look. They all try. This is a NationsBank lien from 1999 on my
grandmothers property, under my Dad's name. There was a similar one
from the same year, BB&T (they had purchased the bank holding the
lien) and had it resolved in 72 HOURS!! BOA is a nightmare, everyone
I've shared this with, 20 at least, since the title company didn't
think to go to courthouse and print paperwork, agree, BOA has this
issue in every area. Suntrust is the same way.
BTW. I'm moving all my business, personal, including Mortgage from
Suntrust to BB&T. And have closed BOA Credit cards.
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by olie Posted Wed August 31, 2011 @ 11:19 PM
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Here's what I understand from your letter:
You are a member of the military.
You have an auto loan through BOA.
Have you paid off this loan? Then BOA should send the release
immediately. No questions.
Have you refinanced with another bank? That might take a bit longer
to finesse. Two banks "working" together? Not the most likely
occurrence.
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