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My Loyalty Means Nothing to Bank of America
Posted Thu November 27, 2008 12:00 pm, by Erica S. written to Bank of America
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I have been a loyal customer of Bank of America for years. I have a large savings account and an even larger CD with BOA. I have direct deposit with you and I have referred friends and family to BOA.
I made an honest mistake recently with regard to my checking account. I forgot to subtract two bill pays I made. In making this mistake it caused a dominoe effect and 5 NSF fees to be assessed to my account. That is $ 175! It takes me three days of work to make that kind of money.
I immediately contacted customer service and while being treated nicely and with courtesy, I was advised that despite all the above, bank policy is bank policy, no exceptions. I was advised I could attach my savings to the checking account for over draft protection, which I have done.. however these fees can not and will not be refunded.
This is a major financial hardship to me. Yes I have savings and a CD... but they are there for the future, I don't want to use that money for day to day things and I certainly don't want to pay this kind of money to BOA.
I just don't understnad why my loyality and patronage seemingly means nothing. Why an honest mistake is costing my 3 days pay. I don't understand how my record doesn't matter and how BOA can't simply forgive the mistake as there is plenty of money in the account and there usually is, and just refund the fees.
The economy is horrible, I have two children and I work very hard to make ends meet and provide them with extras. Christmas is around the corner and this is just devasting to me.
I can't help but wonder if this policy of yours is a money making scheme to stay a float in the rough seas claiming banks almost daily. I am seriously considering taking all my money out of your bank and investing in a local Credit Union.
Terribly diaappointed,
Erica S.
I would greatly appreciate forgiveness in this matter and a full refund of all assessed fees.
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by armed Posted Thu December 18, 2008 @ 2:20 PM
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I hear you loud and clear!! I've fought with this bank over NSF fees. I accept responsibility when I bounce a check and try to move on. But they are ridiculous and hard core. Wait until you use your debit card as a credit card. You think you've just bought 2 days on that money, even with a deposit coming in between. OH NO!! I'm all for taking responsibility for ones actions, but a long track record should afford some courtesy from time to time. You would have thought your other assessts meant something, how about a compromise, we'll refund 1 or 2, but not all. Apparently $175.00 is worth more to them than your other savings. I'm on my way out of there after 12 years with BOA, direct deposit, online banking etc. it was nice for a time, but I'm not taking their scams any longer.
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by Melissa J. Posted Sun November 30, 2008 @ 10:19 AM
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I keep seeing how people are saying it is all your fault you made the mistake and you need to pay for it,that it will teach you the lesson you need to learn.Yes that is one of the ways banks make there money,they also have a policy thst if you have never had bounced check fee's or anything like that before they atleast refund one of them on the first time.You need to check into that but only if you have never bounced anything before.I was with the same bank for 7 years and switched to Wachovia and let me tell you if you think The Bank Of America is bad switch to Wachovia then you would know what bad banking is,they even charge you $3 to call and speak with customer service on there 800#.I have had nothing but problems and they have paid out bills on an old account of mine more then once.How they managed to do that God knows but they did.They have had to fefund me oner $2700.00,this year alone.Just be thankful that it was only $175.They had taken my whole pay checks on more then a few ocassions and it was always there mistake(thank GOD!)
Know how you feel!
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by haranj Posted Sat November 29, 2008 @ 12:22 PM
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look at it this way - it was a lesson - I bet you will NEVER do this again. Education usually comes at a cost.
PS - I have done the same thing and learned from it.
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by Zan Posted Fri November 28, 2008 @ 11:28 AM
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All banks have bounced check fees, and yes, it is a money making "scheme"... it's one of many ways banks make their money. There's nothing underhanded about it - the terms and conditions were provided to you when you opened your account. Loyal customer or not, it was your error and you agreed to be responsible for any such errors when you signed up. They may waive one of the fees as a courtesy, but probably not all. As others have said - life lesson! I bet you'll be a lot more careful about your finances in the future.
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by SueNY Posted Fri November 28, 2008 @ 3:27 AM
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Why should you get forgiveness or a refund? You screwed up, so take responsibility. Sometimes life hands us hard lessons. I bet you won't be so careless next time.
Not to be rude,but Bank of America is a business and your sob stories will only fall on deaf ears. You were careless and as a result bounced checks, so they follwed company policy and charged you an NSF fee for each check you bounced. If they make an exception for you they will have to make an exception for everyone, and that would be a mess. NSF's aren't money making schemes. They are in place as both an incentive for customers to be financially responsible and to cover the fees and time it takes to deal with returned checks. My aunt is a bank president and says that when a check is bounced, the recipient's bank charges the check writer's bank a fee.
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For Sue...
by KenPC Fri November 28, 2008 @ 8:47 AM
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For Ken...
by BirmanCat Mon December 1, 2008 @ 2:16 PM
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by Sweet Tiger Posted Fri November 28, 2008 @ 3:01 AM
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Although I really don't have any great advice to offer, I will share a 'like' story. I was a broke college kid (minimum wage was still $3.25) and could barely afford to eat. I bounced a check at walmart by 40 cents. Yes, 40 cents. Wachovia slapped me with a pretty amount of fines that it literally took me over a month to recover. That was a really rough time for me. However, I recovered, and I have never forgotten that. When I hear people make comments such as, "it's only a dollar" I tell them of my bounced check story courtesy of Wachovia. That's probably one of the best lessons I took away from college.
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by What's all this receipt nonsense? Posted Fri November 28, 2008 @ 12:35 AM
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The fees have increased only slightly recently. It has been this way for years at my bank. They forgave one NSF fee, after that no dice.
I have had a total of three NSF fees in 10 years. The first forgiven, the second $33 and the third $33.
As the first response says, take this as a learning lesson. I certainly did. The only reason I had the last one was I was ill and did not attend to my affairs.
Usually banks will forgive one fee of maybe half of several happening the same day (only if it is the first offense). After that, no.
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I would use this as a lesson. Everyone makes mistakes in life, some involve money, some involve family, work, etc.
Just be grateful that this only cost you money. You will probably never allow this to happen again. But you still signed up for the terms of the agreement.
I really dont think you would let your employer get away with not paying you 175 dollars of your check if they made an accounting error. Why do you expect the same from the bank? It was your mistake, and your responsibility.
Btw, your local credit union will do the same thing for bounced checks.
Good Day
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wow
by erica259 Thu November 27, 2008 @ 11:55 PM
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