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My Loyalty Means Nothing to Bank of America

Posted Thu November 27, 2008 12:00 pm, by Erica S. written to Bank of America

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I have been a loyal customer of Bank of America for years. I have a large savings account and an even larger CD with BOA. I have direct deposit with you and I have referred friends and family to BOA.

I made an honest mistake recently with regard to my checking account. I forgot to subtract two bill pays I made. In making this mistake it caused a dominoe effect and 5 NSF fees to be assessed to my account. That is $ 175! It takes me three days of work to make that kind of money.

I immediately contacted customer service and while being treated nicely and with courtesy, I was advised that despite all the above, bank policy is bank policy, no exceptions. I was advised I could attach my savings to the checking account for over draft protection, which I have done.. however these fees can not and will not be refunded.

This is a major financial hardship to me. Yes I have savings and a CD... but they are there for the future, I don't want to use that money for day to day things and I certainly don't want to pay this kind of money to BOA.

I just don't understnad why my loyality and patronage seemingly means nothing. Why an honest mistake is costing my 3 days pay. I don't understand how my record doesn't matter and how BOA can't simply forgive the mistake as there is plenty of money in the account and there usually is, and just refund the fees.

The economy is horrible, I have two children and I work very hard to make ends meet and provide them with extras. Christmas is around the corner and this is just devasting to me.

I can't help but wonder if this policy of yours is a money making scheme to stay a float in the rough seas claiming banks almost daily. I am seriously considering taking all my money out of your bank and investing in a local Credit Union.

Terribly diaappointed,
Erica S.

I would greatly appreciate forgiveness in this matter and a full refund of all assessed fees.


Reply



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by armed Posted Thu December 18, 2008 @ 2:20 PM

I hear you loud and clear!! I've fought with this bank over NSF fees.
I accept responsibility when I bounce a check and try to move on. But
they are ridiculous and hard core. Wait until you use your debit card
as a credit card. You think you've just bought 2 days on that money,
even with a deposit coming in between. OH NO!! I'm all for taking
responsibility for ones actions, but a long track record should afford
some courtesy from time to time. You would have thought your other
assessts meant something, how about a compromise, we'll refund 1 or 2,
but not all. Apparently $175.00 is worth more to them than your other
savings. I'm on my way out of there after 12 years with BOA, direct
deposit, online banking etc. it was nice for a time, but I'm not
taking their scams any longer.

Reply
by Melissa J. Posted Sun November 30, 2008 @ 10:19 AM

I keep seeing how people are saying it is all your fault you made the
mistake and you need to pay for it,that it will teach you the lesson
you need to learn.Yes that is one of the ways banks make there
money,they also have a policy thst if you have never had bounced check
fee's or anything like that before they atleast refund one of them on
the first time.You need to check into that but only if you have never
bounced anything before.I was with the same bank for 7 years and
switched to Wachovia and let me tell you if you think The Bank Of
America is bad switch to Wachovia then you would know what bad banking
is,they even charge you $3 to call and speak with customer service on
there 800#.I have had nothing but problems and they have paid out
bills on an old account of mine more then once.How they managed to do
that God knows but they did.They have had to fefund me oner
$2700.00,this year alone.Just be thankful that it was only $175.They
had taken my whole pay checks on more then a few ocassions and it was
always there mistake(thank GOD!)

Know how you feel!

Reply
by haranj Posted Sat November 29, 2008 @ 12:22 PM

look at it this way - it was a lesson - I bet you will NEVER do this
again. Education usually comes at a cost.
PS - I have done the same thing and learned from it.

Reply


by batmoody Posted Fri November 28, 2008 @ 4:57 PM

The loyalty card kinda goes out the window when you don't keep your
end of the bargain....

Reply
by Zan Posted Fri November 28, 2008 @ 11:28 AM

All banks have bounced check fees, and yes, it is a money making
"scheme"... it's one of many ways banks make their money. There's
nothing underhanded about it - the terms and conditions were provided
to you when you opened your account. Loyal customer or not, it was
your error and you agreed to be responsible for any such errors when
you signed up. They may waive one of the fees as a courtesy, but
probably not all. As others have said - life lesson! I bet you'll be a
lot more careful about your finances in the future.

Reply

by SueNY Posted Fri November 28, 2008 @ 3:27 AM

Why should you get forgiveness or a refund? You screwed up, so take
responsibility. Sometimes life hands us hard lessons. I bet you won't
be so careless next time.

Not to be rude,but Bank of America is a business and your sob stories
will only fall on deaf ears. You were careless and as a result bounced
checks, so they follwed company policy and charged you an NSF fee for
each check you bounced. If they make an exception for you they will
have to make an exception for everyone, and that would be a mess.
NSF's aren't money making schemes. They are in place as both an
incentive for customers to be financially responsible and to cover the
fees and time it takes to deal with returned checks. My aunt is a bank
president and says that when a check is bounced, the recipient's bank
charges the check writer's bank a fee.


Reply


For Sue... by KenPC Fri November 28, 2008 @ 8:47 AM

For Ken... by BirmanCat Mon December 1, 2008 @ 2:16 PM


by Sweet Tiger Posted Fri November 28, 2008 @ 3:01 AM

Although I really don't have any great advice to offer, I will share a
'like' story. I was a broke college kid (minimum wage was still $3.25)
and could barely afford to eat. I bounced a check at walmart by 40
cents. Yes, 40 cents. Wachovia slapped me with a pretty amount of
fines that it literally took me over a month to recover. That was a
really rough time for me. However, I recovered, and I have never
forgotten that. When I hear people make comments such as, "it's only a
dollar" I tell them of my bounced check story courtesy of Wachovia.
That's probably one of the best lessons I took away from college.

Reply


here's a funny one by brookeanne Fri November 28, 2008 @ 10:23 AM

by What's all this receipt nonsense? Posted Fri November 28, 2008 @ 12:35 AM

The fees have increased only slightly recently. It has been this way
for years at my bank. They forgave one NSF fee, after that no dice.

I have had a total of three NSF fees in 10 years. The first forgiven,
the second $33 and the third $33.

As the first response says, take this as a learning lesson. I
certainly did. The only reason I had the last one was I was ill and
did not attend to my affairs.

Usually banks will forgive one fee of maybe half of several happening
the same day (only if it is the first offense). After that, no.

Reply

by RowdyRetailer Posted Thu November 27, 2008 @ 11:29 PM

I would use this as a lesson. Everyone makes mistakes in life, some
involve money, some involve family, work, etc.

Just be grateful that this only cost you money. You will probably
never allow this to happen again. But you still signed up for the
terms of the agreement.

I really dont think you would let your employer get away with not
paying you 175 dollars of your check if they made an accounting error.
Why do you expect the same from the bank? It was your mistake, and
your responsibility.

Btw, your local credit union will do the same thing for bounced
checks.


Good Day

Reply

wow by erica259 Thu November 27, 2008 @ 11:55 PM




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