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I cannot get ahold of anybody

Posted Wed September 2, 2009 5:15 pm, by James K. written to Bank of America

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I cannot get a representative on the phone. For the past week I have been trying to call the 203(k) office of Bank of America. I have called at different times during the day over the past week and I can't even get a voicemail. I only get an automated message saying to call back later. This is an issue that is time sensitive and I need to talk to someone! I called another customer service line and even he couldn't get ahold of the 203(k) department.

I would like a Bank of America representative from the 203(k) department to call me after 5 pm est. So I can get answers to my questions.


Reply



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by NVGC Posted Thu May 27, 2010 @ 11:22 AM

I am a General Contractor that had the misfortune of getting involved
with 4 of these 203K loans. All 4 came in at the same time or after
the first one I would have never done another one. Everyone of them
the first check was 90 days after closing, so here are people that per
there contract they have to move in to there home but can not get
supplies or materials to start. Then the worst part is after
completing the work, invoicing, owner returning final forms and having
the final inspection by the appraiser ALL for took another 90 days to
get paid on. One of them a supplier filed a lien since they had not
been paid due to Bank of America taking so long to pay. Since a lien
was filed BofA would not release the final check to pay them because
of the lien that had been filed for non payment. I can really start
to make your head hurt. EVERYONE PLEASE WARN ALL FRIENDS AND FAMILY
NOT TO GET INVOLVED IN A 203K LOAN!

Reply
by NJRealEstateAgent Posted Wed February 17, 2010 @ 11:12 AM

My brother is going through something similar to what everyone is
complaining about. If you had a HUD consultant just keep calling them
and the mortgage broker to give you the accurate information.
The 203k loan is all a bunch of b.s. They charge you all these
additional fees that they do not disclose on the HUD1. We're still
owed over $19,000 and they're saying that only $3400 is going to be
given back to us and some of the rest will be applied to the
principle. The best number that has worked to get someone on the
phone is 1866 921 4764 I spoke to Samantha at 5520. She will guide
you in the right direction. Request to be put on the outbound call
list for the disbursement department and she said they will call in a
few days. We'll see!

Reply
by s r. Posted Mon January 18, 2010 @ 4:56 PM

For anyone having trouble with a BOA 203K loans.
I am a lender and I did a loan back in October that was sold to BOA. I
am very upset that this is the way BOA handles the loans sold to them
and my clients. I will never do another loan knowing it will be sold
to BOA. I have been trying to help my clients solve BOA's lack of
service on the 203K we settled back in October. This is what I have
found.... as far as points of contact.

Try all of these...

dominique.osborne@bankofamerica.com

carola.sherman@bankofamerica.com

203k.disbursement.unit@bankofamerica.com

Darian Street-Hoover and her number is 336-333-7179. She is the
secretary to the CEO/ president of Bank of America.

Tammy Lopez at 805-577-5473

Karrie Ann Riggan at 805-577-5475

karrie.telenda@bankofamerica.com

Kimberly R. King. She is the MLO Unit Leader in Disbursement
Management in Special Claims/ Escrow Holdback. Her email is
kimberly.r.king@bankofamerica.com.

James Regan is the top guy in charge of BOA's 203k department.
james.ragan@bankofamerica.com

Tammy's Boss
VP-Jeff Frith-smith 805-577-5471 jeff.a.frith-smith@bankofamerica.com


Jeff's Boss
SVP-Matthew (Lee) Warlow 972-526-6396 lee.wardlow@bankofamerica.com

Lee's boss
SVP-Michael Keating 805--955-8884 michael.keating@bankofamerica.com

Michael's boss
SVP Rebecca Mairone 818-225-4789 rebecca.mairone@bankofamerica.com

Everybody's boss********
President of Home Loans Barbara Desoer 818-225-4835

Email and call all of the above again and again till someone
responds... this is crazy not one of you should have to put up with
this. BOA need to be shut down for good!

Good Luck to you all!
Oh and if I find more info I will be posting so keep your eyes open.

Srenae
Lender






Reply

by Carol C. Posted Mon December 21, 2009 @ 9:53 AM

I'll been trying to get in touch with boa 203k dep. No luck :(... Some
one William LBowen Called me to request same info over and over and
he dont return my call or someone over there. This is the nightmare
american dreams.

Reply
by angrywbankofamerica203k Posted Fri October 23, 2009 @ 7:01 PM

I cant get ahold of anybody at this department either called countless
times and all i get is voice mail
i have the ext for two of the people that work in this department
cynthia 5304 and vincent lopez the head of this depart as im told
5446 and his email vincent2.lopez@bankofamerica.com maybe these will
help someone they havent work for me they never call back i finally
went in to my local bank of america home loan center where the lady
there called the number and funny how vincent answered the phone when
it was another boa calling him I have been trying to get me
contrator paid for over 2 and half months hes threating to put a lean
on the property and yup they still havent paid him anyone else
have anymore info??

Reply
by Dee L. Posted Tue October 20, 2009 @ 1:44 PM

On October 15th I found this posting... We too were in the same
situation. BoA will not return phone calls. We had direct
extensions, I called a driect number found on the packing slip the
checks came with. We even faxed a letter to the number where the
Letter of Completion goes. Of Course no return phone call. Our
problem was they screwed up the checks and made two out to one
company. The Loan Officer that we dealt with Jason Crouch wanted the
company that BOA wrongfully made the check out to "just sign it" and
give it back to us. Like any respectful company would do that. The
ending of the this story is my husband e-mailed Tammy Lopez at the
e-mail address listed in another reply here, within 3 minutes, yes
three minutes of the read reciept being sent we got a call from the
person we had been told to leave messages for. With in two days our
corrected check was at the house. Don't know if e-mailing did any good
but it sure didn't hurt.

Would never deal with Bank of America again.

Reply

Cannont get a hold of anybody by Steve J. Wed October 21, 2009 @ 3:10 PM

Contact Info by Dee L. Fri December 11, 2009 @ 9:43 PM

by Chris S. Posted Tue October 13, 2009 @ 7:58 PM

I am in the same situation. The is honestly the worst company I've
ever worked with. no contest. My contractor is at the point where he
is going to sue me because he hasnt been paid in months. PLease let
me know if anyone has figured out to get through to these people.

Reply
by Scott W. Posted Tue September 8, 2009 @ 1:03 PM

I am in the same situation.

I've called the 203K department so many times it's getting ridiculous.


Has anyone gotten a hold of these people. And to think I didn't even
choose BofA as my bank. The bank I had chosen sold my loan to BofA
and put me in this situtation!

Reply
by Robcjack Posted Thu September 3, 2009 @ 5:21 PM

After 2 days, over 60 calls. Being hung up on, transferred to some
lady in India who does not speak english, transferred to BK and Home
Retention Depts, I FINALLY got through to a real person who handled
her business.

So, here's your answer - 203k Rehab dept: (800)293-8155 &
(800)669-5841.

If the file came from somewhere else they do not have all the records
so it needs to be re-built. Their fax # (805) 306-7041.

Reply


by PepperElf Posted Wed September 2, 2009 @ 8:38 PM

i take it the 203k number is a different service than calling the
regular numbers?

http://tinyurl.com/boa203k
that's the official web page for it... it'll let you search for a loan
officer (etc) based on your location or the person's name.

perhaps if you can't get ahold of yours... maybe another location can
address your issues, or find out why they're not able to be reached?

Reply

203k contact information by SilentPartner Tue September 22, 2009 @ 2:35 PM




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