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I cannot get ahold of anybody
Posted Wed September 2, 2009 5:15 pm, by James K. written to Bank of America
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I cannot get a representative on the phone. For the past week I have been trying to call the 203(k) office of Bank of America. I have called at different times during the day over the past week and I can't even get a voicemail. I only get an automated message saying to call back later. This is an issue that is time sensitive and I need to talk to someone! I called another customer service line and even he couldn't get ahold of the 203(k) department.
I would like a Bank of America representative from the 203(k) department to call me after 5 pm est. So I can get answers to my questions.
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by angrywbankofamerica203k Posted Fri October 23, 2009 @ 7:01 PM
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I cant get ahold of anybody at this department either called countless times and all i get is voice mail
i have the ext for two of the people that work in this department cynthia 5304 and vincent lopez the head of this depart as im told 5446 and his email vincent2.lopez@bankofamerica.com maybe these will help someone they havent work for me they never call back i finally went in to my local bank of america home loan center where the lady there called the number and funny how vincent answered the phone when it was another boa calling him I have been trying to get me contrator paid for over 2 and half months hes threating to put a lean on the property and yup they still havent paid him anyone else have anymore info??
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by Dee L. Posted Tue October 20, 2009 @ 1:44 PM
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On October 15th I found this posting... We too were in the same situation. BoA will not return phone calls. We had direct extensions, I called a driect number found on the packing slip the checks came with. We even faxed a letter to the number where the Letter of Completion goes. Of Course no return phone call. Our problem was they screwed up the checks and made two out to one company. The Loan Officer that we dealt with Jason Crouch wanted the company that BOA wrongfully made the check out to "just sign it" and give it back to us. Like any respectful company would do that. The ending of the this story is my husband e-mailed Tammy Lopez at the e-mail address listed in another reply here, within 3 minutes, yes three minutes of the read reciept being sent we got a call from the person we had been told to leave messages for. With in two days our corrected check was at the house. Don't know if e-mailing did any good but it sure didn't hurt.
Would never deal with Bank of America again.
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by Chris S. Posted Tue October 13, 2009 @ 7:58 PM
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I am in the same situation. The is honestly the worst company I've ever worked with. no contest. My contractor is at the point where he is going to sue me because he hasnt been paid in months. PLease let me know if anyone has figured out to get through to these people.
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by Scott W. Posted Tue September 8, 2009 @ 1:03 PM
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I am in the same situation.
I've called the 203K department so many times it's getting ridiculous.
Has anyone gotten a hold of these people. And to think I didn't even choose BofA as my bank. The bank I had chosen sold my loan to BofA and put me in this situtation!
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by Robcjack Posted Thu September 3, 2009 @ 5:21 PM
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After 2 days, over 60 calls. Being hung up on, transferred to some lady in India who does not speak english, transferred to BK and Home Retention Depts, I FINALLY got through to a real person who handled her business.
So, here's your answer - 203k Rehab dept: (800)293-8155 & (800)669-5841.
If the file came from somewhere else they do not have all the records so it needs to be re-built. Their fax # (805) 306-7041.
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by PepperElf Posted Wed September 2, 2009 @ 8:38 PM
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i take it the 203k number is a different service than calling the regular numbers?
http://tinyurl.com/boa203k
that's the official web page for it... it'll let you search for a loan officer (etc) based on your location or the person's name.
perhaps if you can't get ahold of yours... maybe another location can address your issues, or find out why they're not able to be reached?
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