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I cannot get ahold of anybody

Posted Wed September 2, 2009 5:15 pm, by James K. written to Bank of America

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I cannot get a representative on the phone. For the past week I have been trying to call the 203(k) office of Bank of America. I have called at different times during the day over the past week and I can't even get a voicemail. I only get an automated message saying to call back later. This is an issue that is time sensitive and I need to talk to someone! I called another customer service line and even he couldn't get ahold of the 203(k) department.

I would like a Bank of America representative from the 203(k) department to call me after 5 pm est. So I can get answers to my questions.


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by angrywbankofamerica203k Posted Fri October 23, 2009 @ 7:01 PM

I cant get ahold of anybody at this department either called countless
times and all i get is voice mail
i have the ext for two of the people that work in this department
cynthia 5304 and vincent lopez the head of this depart as im told
5446 and his email vincent2.lopez@bankofamerica.com maybe these will
help someone they havent work for me they never call back i finally
went in to my local bank of america home loan center where the lady
there called the number and funny how vincent answered the phone when
it was another boa calling him I have been trying to get me
contrator paid for over 2 and half months hes threating to put a lean
on the property and yup they still havent paid him anyone else
have anymore info??

Reply
by Dee L. Posted Tue October 20, 2009 @ 1:44 PM

On October 15th I found this posting... We too were in the same
situation. BoA will not return phone calls. We had direct
extensions, I called a driect number found on the packing slip the
checks came with. We even faxed a letter to the number where the
Letter of Completion goes. Of Course no return phone call. Our
problem was they screwed up the checks and made two out to one
company. The Loan Officer that we dealt with Jason Crouch wanted the
company that BOA wrongfully made the check out to "just sign it" and
give it back to us. Like any respectful company would do that. The
ending of the this story is my husband e-mailed Tammy Lopez at the
e-mail address listed in another reply here, within 3 minutes, yes
three minutes of the read reciept being sent we got a call from the
person we had been told to leave messages for. With in two days our
corrected check was at the house. Don't know if e-mailing did any good
but it sure didn't hurt.

Would never deal with Bank of America again.

Reply

Cannont get a hold of anybody by Steve J. Wed October 21, 2009 @ 3:10 PM
by Chris S. Posted Tue October 13, 2009 @ 7:58 PM

I am in the same situation. The is honestly the worst company I've
ever worked with. no contest. My contractor is at the point where he
is going to sue me because he hasnt been paid in months. PLease let
me know if anyone has figured out to get through to these people.

Reply

by Scott W. Posted Tue September 8, 2009 @ 1:03 PM

I am in the same situation.

I've called the 203K department so many times it's getting ridiculous.


Has anyone gotten a hold of these people. And to think I didn't even
choose BofA as my bank. The bank I had chosen sold my loan to BofA
and put me in this situtation!

Reply
by Robcjack Posted Thu September 3, 2009 @ 5:21 PM

After 2 days, over 60 calls. Being hung up on, transferred to some
lady in India who does not speak english, transferred to BK and Home
Retention Depts, I FINALLY got through to a real person who handled
her business.

So, here's your answer - 203k Rehab dept: (800)293-8155 &
(800)669-5841.

If the file came from somewhere else they do not have all the records
so it needs to be re-built. Their fax # (805) 306-7041.

Reply

by PepperElf Posted Wed September 2, 2009 @ 8:38 PM

i take it the 203k number is a different service than calling the
regular numbers?

http://tinyurl.com/boa203k
that's the official web page for it... it'll let you search for a loan
officer (etc) based on your location or the person's name.

perhaps if you can't get ahold of yours... maybe another location can
address your issues, or find out why they're not able to be reached?

Reply

203k contact information by SilentPartner Tue September 22, 2009 @ 2:35 PM




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