Met with "sass" at Bank of America

LOL he was being nice in saying heavyset.. maybe he should have said
large or if large heavyset people would rather be called fat? Everyone
should be treated the same on their account balance if its 3 or 3k or
3m (bet the 3m gets great treatment) What USbank did here in town was
make a Deposit only line. That seems to be the most i do Deposit!
nothing better than a USPO money order. (lines there too) I still
think they should do a line for Bank Customers Only!!

That sucks that you were treated like that but does having 10-20
thousand in your account entitle you to better treatment than someone
with 3 thousand? So should you get amazing service if you had
$100,000 not $10,000? Its too bad they couldn't get staffing from
another bank if they were so short handed

Sometimes it takes finding another location in order to receive proper
service. Doesn't that stink?

If you are unable to wait patiently in line go back to kindergarden.
I am sure you were sassy to begin with.

i just had to say this--why is it that when a whiny little pinhead
gets upset, he feels the need to call someone "heavyset" which is
really just code for "fat". That's evil, rude, and totally uncalled
for.

There's a reason more people DONT bank with BOA than who do.

I loathe the large impersonal banks. They do not care about the
customer. Only in their ads, when they want to try and get your money.
Once they have it; it's game over.

Try a smaller bank. But, don't expect a whole lot of satisfaction.
Banks are not run by humans. Typically. Theyre run by evil money
sucking parasites. I know; I used to work at one.

No offense meant here, but did you seriously go into a bank and NOT
expect to wait in line a long time and NOT get a smartalec attitude
from the clerks?

I've been at the same bank making two deposits a month for the past
twelve years. To this day, EVERY time I bring in my paycheck, they
have to spend ten minutes "checking" with the manager about it. The
last time when she came back from the supervisor, the teller got a
little snarky and said: "I just had to see if this was valid". So I
replied: "Your right, because the last 428 times I brought a check
like this here, it turned out OK". Her fake smile kind of faded after
that.

In fact, being a bank customer is one of the only ways I can think of
where you could be a loyal patron for over a decade and they still
treat you like a total stranger. Not only that, but I have to always
check my account number on my receipt just to make sure it's the right
one. (Yes, my paycheck has mysteriously "disappeared" for a day or two
before because it was put in the wrong account.) I do, of course, have
less than $100,000 in my account, so that might have something to do
with it.

Every time I make a deposit, I have to set aside at least 45 minutes
(not including travel time) because I know I will be there for a
while. Oh, well, I am glad you got good service at the other branch. I
would definitely continue going to that location.

if you were going to send this letter twice, why did you take out the
nice stuff about the other location?

Know what, Robert, I don't care how much money you have in your
account and I really don't think anyone else is impressed either. All
you do is come across as a pompous windbag whenever you pull the I Got
Lotsa Money card. I'm not wealthy but I live comfortably and I'm
satisfied. After all, you can't take it with you!

convenience stores have money orders. Isn't it worth the extra little
they might cost? Grocery stores have money orders. The Post Office
has money orders, why not go there? I've never gone to my bank for a
money order. It would never occur to me to go there when i'm at the
Qwik Trip and our local grocery store so often. The bank? Plus the
ladies on computers were probably management and you don't even want
to get me started on the mentality of management. They do not mix in
with the "help." They consider themselves beneath that. Every now
and then you do find a "working" manager, but in my experience, they
are few and far between. Of course, there is absolutely no excuse for
being rude to a customer. You were right to report her, just don't
expect anything to come of it.

For a tiny fee, money orders are easily acquired at just about every
gas station I've ever been to...Be a little more resourceful.

You left the line and went into someone who was not at the teller
station and asked how much longer it would take.

Well, you certainly increased your wait time by leaving the line,
didn't you?

Not everyone in a bank is assigned or trained to work at a teller
station. Not everyone in a restaurant is trained to cook or work a
cash register.

Most employees have certain duties assigned to them. For all you
know, she could have been assisting another customer via email or one
who had called.

The tellers handle the customers as fast as they can in the order in
which they arrive. If you want to make a deposit without having the
inconvenience of waiting on those who arrived before you, you may wish
to consider online banking.

Finally, I'm not sure what you expected to happen by threatening to
cancel your account (additional tellers to magically appear out of the
woodwork, I gather), but if you're going to make a threat, be prepared
to be called on it.

I just don't buy that you were the most polite person either. If you
are going to be rude to an employee for no good reason (there is
always a way to be polite about any situation), then don't go crying
when the employee is getting rude with you.

Uh..couldn't you have gotten money orders at the 7-11? Or, someplace
similar?

I've never had the displeasure of dealing with this bank...I was just
curious if anyone else out there has trouble with the "new" CitiBank?


Since our First American Bank merged and became CitiBank, we've had
nothing BUT trouble. Just wondering if it's my bad luck or an actual
epidemic!

While I agree with your complaint I have to say that there is no way
the "sassy" lady could tell just by looking at you that you are a
customer who maintains 10-20 thousand dollars in your account. Not
that it should matter. Someone with 10 dollars in their account should
be just as important as someone with thousands.

I think you did the right thing. Walk right out and take your business
somewhere else. Although frankly I would put my money under my
mattress before I ever banked at BOA again. I had an account with them
years ago and they screwed me over royally. Will never, ever, ever,
ever, EVER bank with them again. Not if they were the only bank on the
face of the planet.

Seems like what happened there was that there were too many tellers on
vacation at once. Most places like to coordinate so that there's only
x number of employees vacationing at any given time.

The girl you spoke to seems like she was being a bit snotty, but she
may have been hearing about it all day. I'm hoping the version you
sent BOA about this had her name on it.

Beyond that, I'd suggest you stick with doing your business at the
Beach Blvd. branch, since they seem to have treated you better.

Sometimes I have customers "threaten" me with going to another store.
I think they do this because they think I'll say "oh so sorry you
aren't happy would you like free blah blah blah... but kissing." I
can't change some things, prices, number of staff on hand at that
moment, wait time. So when a customer "threatens" me with leaving I
say (as nicely as I can) "well that is always your choice". What else
do you want from the person begging? Don't "threaten" to go elsewhere
either go, or let it go.

why did this letter get posted twice? I know i already left a comment
on it once but couldn't find it...turns out i left it on the other
one...

I like this one Robert

Glad to see you've changed your ways since the "auto zone letter...

I am with you ... banks are giving less and less service and charging
more and more for everything.

Anyway...welcome to the world of PFB posters....

You've really surprsed me and restored my belief in people's ability
to change.

Good Luck to you and Please keep us posted

Couldn't agree more with the rest of the posters. The bank was busy,
and you had to wait. Sometimes that happens. The "young, heavyset
lady" whose office you went into uninvited undoubtedly was not a
teller and had her own work to do, and was neither obligated nor
permitted to jump behind the teller window to serve you. If you're
transcribing her words to you verbatim, then yes, she wasn't very
polite, but then you had no business barging into her office in the
first place, and I wonder how "sassy" YOU were to her.

And no, you do not deserve special treatment because you maintain ten
to twenty thousand dollars in your account. Plenty of people's
balances are higher than that, yet they manage to wait in line like
adults instead of demanding to be waited on.

I sypamthize with your plight. My husband has been a bank branch
manager for more than 10 years. It always astounds me to go into
other banks and see the difference in the customer service level
between his branch and other branches.

In my husband's branch, the people in the "offices" are generally
sales personnel who are there to open accounts and sell services to
clients, however, they are all trained on teller operations as part of
their job description. If they are in the office and just making
calls or running reports on the computer and a line forms, their butts
had better be up on the line!

Not only does it help the customers get faster service, but it also
helps these sales people, who, if they are doing their job properly,
can suggest other services to existing customers or possibly gain new
customers from people who might just be cashing a check but who don't
have an account with this bank.

Also, I can't tell you how many times my husband has been up on the
line waiting on customers if staff was out sick or off on vacation.
He also made sure that he staggered the approval of his staff's
vacation time to avoid situations just ilke you described.

My husband also makes sure that everyone on his staff understands that
they are a TEAM and their first and foremost pupose is to take care of
the customers. Reports can wait, cold calling can wait, counting
drawers and vaults can wait. A customer standing in the lobby is like
gold and should be treated as such. I've even seen my husband and his
staff bend over backwards to help clients that were in their branch,
but not even customers of the bank! That's the image they chose to
project about the bank and their branch.

Bottom line, whoever you spoke with in that office was out of line and
unprofessional. For that, you are completely in the right.

HOWEVER, my biggest pet peeve (and my husband's as well) is people who
throw their bank account balances around as if it were some sort of
right to preferential treatment. Bottom line, no one cares how much
money you have, how much you spend, how much you bring in. Every
customer deserves good customer service.

You are not anything special because you have $10-20K in your account,
you are merely lucky to have that kind of money at your disposal and
you should be grateful for it. If I had to guess, I am sure the way
you spoke to the woman in the office was far from being inquisitive
and polite as you portrayed yourself. That doesn't justify her
behavior, but it certainly makes it understandable.

& just as an FYI, if you sent your name and address to BOA with this
complaint, they could have checked to see how much is in your account
themselves. There was no need for you to post it here.

The BOAs in San Antonio are a bit better in terms of customer service.
Here you actually have something like a receptionist. If all you're
doing is making a deposit (no cash back) they'll take care of it and
you don't have to worry about waiting in line. In the past 2 years
(when they started the emphasis in customer service) I haven't had a
bad experience.

What in the world makes you think that having '10-20k'in your checking
account makes you entitled to better service than anyone else?? I was
a customer of BOA once, and they can get pretty busy, esp on Friday
afternoons. Do you think that you should be escorted to the front of
the line on a red carpet or something? People like you and your sense
of entitlement make me ill!

Why did you think it was appropriate to 'harass' the woman in the
office? She doesn't have any control over the tellers, how long it
takes to wait on customers or when the employees go on vacation.

"I felt that BOA customers deserve good service." Lines like this
always make me laugh. Yes, customers deserve good service, but so do
employees. Do you think that employees turn into automatons as soon as
they are hired? They have lives, yknow, families, vacations and they
are even allowed to go on break during the work day. Shocking, but
true.

Wow, dont know where to begin here. I used to work in a bank. Not
everyone that works in the bank is a teller. Most likely the people
you saw sitting at desks had a different function at the bank. They
could not have gotten up and helped anyone in line unless it was a
non-teller related action. Banks get busy. If you happen to walk in
at the wrong time when there is a long line and if some of the people
in that line have complicated transactions, then no matter how good
and fast the tellers are, there is going to be a wait. Sometimes in
life, you have to wait for things. It requires patience, something
that your $20,000 checking account can not buy you. What was the
point of mentioning that? Everyone deserves good service no matter
how much is in their account. You are not an any better then anyone
else. By the tone of your letter, I imagine the reason you got "sass"
is because of your own personal attitude.