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 Poor Experience With Teller Offerings at Bank of America
Posted Tue July 12, 2011 3:43 pm, by jj f. written to Bank of America
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Bank of America, please get more training for the individuals at the branches in east TN as it is desperately needed. When the house is packed to the point that folks are lined up out in the parking lot it is NOT appropriate for the "merchant tellers" to be sitting there at empty windows staring into space. They should be taking the next customer in line! I dont know why merchants are so important that someone needs to just sitting there waiting for them, while the rest of us are packed into that hot building like cattle. All our money spends the same!
Furthermore, I was unable to voice my complaints to a manager at that particular time. I became enraged by the situation and unfortunately had to excuse myself. You see, this was the second time in two weeks I have been packed in this place like
sardines while the merchant tellers sat at their windows looking out
at the crowd. I did not wish to escalate the situation to violence so
I left.
Train their teller.
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by olie Posted Tue July 12, 2011 @ 4:42 PM
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"Merchant" tellers are kind of like express lanes for businesses to
use. So they can get in and get out quickly, and go make more money
to stimulate the economy and pay their employees.
I'd guess that there are some types of transactions that a business
has to complete, that are more complicated than the typical
deposit/withdrawal/cashier's check that most of us do.
If nothing else, a merchant probably has a LOT more checks and cash to
deposit than a typical non-merchant customer.
You're right, though. A merchant teller could easily make eye contact
with someone in line, or say, "I can help x-number of people here."
And if there are no business customers, help some more "regular"
customers.
It's frustrating any time you are in a line, and you see an lane or
window with an employee there, but they won't open.
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