I recieved an e-mail from BBW:
Dear Lisa,

"Thank you for taking the time to share your comments regarding your
recent order. We sincerely regret that your experience was not a
completely positive one.

Please accept our sincerest apology for the damage caused to the
product
labels by the tape. As a token of our apology, we are sending you a
$10.00 gift card for use online. This gift card should arrive at your

billing address within 7 to 10 business days. Additionally, we
recommend
prompt removal of the tape upon arrival of your package as this will
decrease the chances of damage to the product label. "


Believe it or not, what I appreciate more than the gift card is the
fact that it was not just a canned response, they took the time to
write an actual e-mail.

I like your letter a lot, it's stated in a nice way, and not asking
for much, really. I hope they take your suggestion to heart and find
some other way to package their products! Hope you hear from them!!

Great Letter Lisa...you didn't demand free product and asked nicely
that they change thier taping procedure.
I love B&B......Warm Vanilla Sugar...........it smells like cookies
and every time I take a shower the whole room smells like I have been
baking.Good stuff.

Excellent letter!

Maybe they could try putting the tape around the bottom of the lid and
the top of the bottle so it would hold it shut but avoid going over
the label?

I love B&BW! Creamy Coconut and Pearberry rule my bathroom!

I love Bath and Body Works! Moonlight Path is one of my favorite
scents. This is a great letter. Let us know if you hear back from
them!

That's a great suggestion Lisa. I love some of their scents :) You
can sign up for emails too,that let you know when they are having a
sale.

WHAT?? Ummm...jeez...just coffee...please......

Maybe they could shrink wrap the items. That way they'd be sealed
tightly without the use of sticky tape.

Nice letter!

Nice suggestion, I hope they take notice. We ladies love the cute
bottles in our showers & on our dressers...

I LOVE their peach product line, great substitution for the
discontinued Body Shop Fuzzy Peach line. OH BOY did I have
withdrawals when BShop haulted that line, but B&BW was there to save
the day!

Also ladies, Victoria Secret's LOVE SPELL line makes the men go
HMmMmMm WHO'S THAT GIRL?! *wink*

Tootles for now...

It's probably hard to find a middle ground between "not sticky enough
to peel the label off" and "not sticky enough to actually stick", but
I hope they find it. I might have to give this brand a try, Peach and
Pomegrante sounds to die for. And might make a pretty good smoothie...

Great letter! Thanks for letting them know!

Awesome letter and suggestion, Lisa.

B & BW is an Ohio company and we are fortunate to have one in just
about every mall around here, so I have a TON of it. But it's nice to
know that they at least TRY to make sure that your product arrives to
you in the condition it was shipped.

Thanks for letting us know!

Great letter, Lisa.

I hope they appreciate your suggestion. It would have never occurred
to me that there could be this problem with shipping, since I always
go down to the store and buy stuff.

BTW - Sparkling Peach and Pomegrante sounds lovely. Thanks for the
recommendation!

Good letter, good suggestion. I'm glad they're taping lids down, but
you would think they would appreciate knowing that it's damaging their
labels.

Great letter, Lisa.