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Belk's way of cheating customers!!!!!

Posted Tue January 9, 2007 12:50 pm, by Randa B. written to Belk, Inc.

Write a Letter to this Company


I received a Kitchen Aid upright mixer for Christmas and returned the item to the Belk store located in Singing River Mall, Gautier, MS. The purchase price for the mixer is $299.99, which is what was paid for the mixer. I did not have the receipt for purchase (as it was a gift) and agreed to have the amount placed on a Belk gift card. The cashier advised me that the store would keep a percentage of the cost due to me not having the receipt. The mixer had not gone on sale, as I would have paid $299.99 in the store that same day to purchase the mixer. I only received a total of $227.36 on the Belk gift card.

I sent a complaint on 01/04/2007 through the Belk website in regards to this matter and to date I have not received a response.

I would like for the full amount of $299.99 plus taxes issued to the gift card.


Reply



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by Rob R. Posted Tue January 1, 2013 @ 4:11 PM

For the most part, the replies here (especially those from Belk or
other retail employees) are unreasonable and unrealistic. I, and
anybody that I know, would typically not want to go to the gift giver
and ask for a receipt or even a gift receipt. That was the point and
from my experience is normally the case - we don't want to tell the
gift giver we are returning the gift. Often it is just not practical,
especially like in my case when the gift giver does not live nearby.
If I were giving a gift to somebody and felt a need to give them a
gift receipt, that implies that I suspect they may not want the gift.
In that case, I would just buy a gift card instead. So, replies here
suggesting that Randa was remiss or "lost out" because of her
"failure" to provide a receipt are trite and unreasonable. I would
reply to the facts given. If the store employee said that a percentage
of the cost would be kept as a penalty for not having a receipt, I
would try to get management to clarify that explanation to see if that
is literally the reason and store policy. That would be useful info
for the public to know. I do understand that stores may only give
return credit for the lowest price in the past 30 days or some other
methodology that accounts for price variances in the absence of a
receipt and would be satisfied with that if I did not have a receipt.
I would be surprised, though, if an item selling for $299.99 had sold
anytime recently for $227. That's quite a discount. Nevertheless, if a
store had such a return price methodology, I would ask for specifics;
i.e., on what date was that the sale price for that item. The personal
attacks against the writer of the original comment seeking an
explanation or trying simply to advise others of her experience are
unhelpful and immature.

Reply

I am trite and immature. by Eileen M. Sun January 13, 2013 @ 8:19 PM

One more thing by Eileen M. Sun January 13, 2013 @ 10:54 PM
by Eileen M. Posted Mon November 28, 2011 @ 5:39 AM

How do you know what was paid???? So, basically, you want more than
was paid. Join the Occupy movement...

Reply
by margaret h. Posted Tue November 22, 2011 @ 8:42 AM

First of all, the return policys are in place for a reason. All
stores I have ever shopped in have a policy and most require a receipt
for a cash return and a reciept to get the exact amount you purchased
the item for. If it is a gift all anyone has to do is get a gift
reciept and it is not NOT rude to ask for one. The only reason I can
thing of not to get one is that the person buying it doesn't want you
to know what they paid for it meaning they got it on SALE. 90% of
Belks customers use coupons. YES 90%. So more than likely there was
a coupon, Belks Dollars, reward Dollars that are issued to Belks
credit card holders, used on this purchase.

Reply

by Eileen M. Posted Mon October 31, 2011 @ 8:25 AM

How do you know they paid $299.99?? Certainly they saved the
receipt--because they hoped you would keep the mixer and would know
you would need the receipt for the warranty. Many stores do not return
without a receipt. You are part of the entitlement problem in this
country today...By the way, since you returned after Christmas, the
gift card for $227.36 would've probably purchased at least $500.00 (or
much more) in merchandise. By the way, Belk does not keep a percentage
of the cost because you do not have receipt. They are just trying to
not give you more than what was paid. Proffitts gave back what an
item was selling for on the day it was returned and customers soon
learned to return when the item was not on sale even 'tho they bought
it on sale. They would not produce the receipt unless they could get
more. "I wanta be a billionaire so friggin' bad", but realize we don't
get what we want unless we earn it. In your case, it would've been
requesting the receipt. If you are too embarrassed to do that, for
whatever reason, then keep the item or donate it. Whatever, it is
time to GROW UP!!!!!!!!!!!!!


Reply
by cherokeerayne Posted Fri May 13, 2011 @ 9:06 AM

I have just recieved TWO very nice suits as a gift from my Great Aunt
as graduation gifts ( for possible up-coming interviews ) there was no
receipt, gift or otherwise. Now I am not ungrateful AT ALL. I love my
Auntie, but she is a bit old school and so is her taste and opinions
on what I should wear to any interview I may have in the future. The
suits are not my taste, and to be honest a little snug. It would be in
bad taste, and poor manners to call and say I am returning them. I
know the suits were expensive, the tags are still attached, ( Auntie
doesn't want anyone to think she's a cheapskate, what she doesn't know
is I could care less...it's the thought ) I plan to return them at the
local Belk in MY area ( 30 miles away) my aunt lives in North Carolina
and purchased it at HER local Belk. I don't anticipate any problems
due to the NO receipt factor and will be grateful for ANY amount
refunded to me...because as many have stated before me...it WAS A GIFT
and I will be grateful for whatever the store can refund. As for
Auntie, it is not lying when you save an elder"s feelings, by stating
...yes yes...Aunt ABC.. i did wear one of the suits and I got that job
!!!! Grow up and stop being so greedy.

Reply
by jejosmith Posted Sat December 26, 2009 @ 10:44 AM

I am a sales associate at Belk. The girl did not explain the problem
of not having a receive. We do not no what was actually paid since we
offer many specials and coupons. Once these are applied to an item
being purchased the computer picks this up as being the lowest price
purchased. We have days where customers earn bonus dollars. For
every $50 spent $10 is printed and comes up with the receipt. There
are also limited exclusion coupons where electrics are included. The
computer brings up the lowest price the item has ever been sold for.
Unfortunately this may not have been the price that was paid, but
there is no way to tell without a receipt. The best thing to do is ask
for a gift receipt. This prints up a receipt that doesn't show prices,
but will give the customer back exactly what they paid. Sorry about
your bad experience at Belk. I know at Lady Lake, Florida Belk, we
try to give the very best service possible. JANICE

Reply

by Jasmine P. Posted Tue October 27, 2009 @ 11:36 AM

First of all Belk is not charging a ' restocking fee' this is common
sense people. I work in retail so maybe this is why I understand this
policy more than some but i have the same complaints when customers
return items without a reciept. If you are returning an item without a
reciept the store has no way of telling how much you specifically paid
for the item ( in this case you didn't even pay for the item and
you're basically getting free money , so you seem very greedy to me,
but that's beside the point). It doesn't matter if it was still
$299.99 the day you tried to return it, if someone within either 30 or
90 days paid less ( doesn't matter if the company had it on sale,
someone could have used a coupon) so therefore you get the lowest
price that item ever sold for because you don't have a reciept proving
you weren't that person who paid less than $299.99. Most retail stores
do it it's a smart business decision. Otherwise people could come in
and buy something with a coupon and return the item without a reciept
and get a refund for more money. This policy is to prevent this. So
stop complaning and be happy you got anything back. And if people
don't agree with this policy then you shouldn't shop any retail store.

Reply

Belk's way of cheating cutomers! by Miss Thing Fri October 30, 2009 @ 7:44 AM

by A Y. Posted Wed August 5, 2009 @ 10:34 AM

My mom bought a christmas gift last year for my grandma for christmas
and found out 3 DAYS before christmas day that she already had it - so
the same day she took it back - UNOPENED and they told her without a
receipt they could give her the price the scanner said ( keep in mind
it was still $14.99 showing on the sign display with the same items on
the table) and the scanner said 9.49 and she could have a gift card
totaling 10.05 after tax but her original purchase according to her
bank statement was 15.88 - funny how the item that would have cost
someone else 15.88 the SAME DAY could be refunded without receipt for
10.05 - THINK HARD BEFORE BUYING ANYTHING FROM BELKS!!!!!

Reply
by Sappy Posted Sat July 11, 2009 @ 7:27 PM

I've worked retail sales in a few different department stores and this
is standard practice. One consideration that hasn't been mentioned is
that these stores often have special sales and/or coupons leading up
to the holidays. They also offer one-time discounts for those who
open new credit cards in their stores.

In order to avoid losing money for the company, they issue refunds
based on the lowest possible price that an item has sold for in the
past 60 days. This is the only way for stores to try and reduce the
amount of loss they will experience on returns.

It's a good idea to hang on to your receipts and give your gifts with
gift receipts. :)

Reply
by JANICE O. Posted Thu April 16, 2009 @ 8:22 PM

MY SON WAS GETTING MARRIED. THEY HAD REGISTERED AT BELKS. THE CHINA
THEY HAD PICKED WAS ON SALE. I BOUGHT 4 5 PIECE PLACE SETTINGS FOR
THEM AND 8 OF A DIFFERENT PATTERN FOR MYSELF. THAT WAS JULY 25, 2008.

I AM STILL WAITING FOR MY ORDER TO BE COMPLETED. THIS IS APRIL 16,
2009!

THE WEDDING CAME AND WENT. THANKSGIVING CAME AND WENT. CHRISTMAS CAME
AND WENT. NO CHINA.
I WOULD CALL AND ASK ABOUT IT AND TOLD " IT TAKES A WHILE WHEN YOU
SEPICAL ORDER" (THEY DIDN'T HAVE EITHER PATTERN IN PULL STOCK). 3
MONTHS CAME AND WENT, STILL, "IT TAKES A WHILE WHEN YOU SPECIAL
ORDER". I ASKED IF THEY WOULD CHECK AND SEE IF IT WAS EVEN ORDERED
BECAUSE IT WAS NOW THANKSGIVING AND I KNOW MY DAUGHTER-IN-LAW WOULD
LIKE IT FOR THAT HOLLIDAY."YES, IT WAS ORDERED. IT TAKES A WHILE WHEN
YOU SPECIAL ORDER." CHRISTMAS CAME, NO ORDER. THEN IN JANURARY THE
DEPT. GOT A MANAGER THAT CHECKED ON THE ORDERS FOR ME. THEY HAD BEEN
CANCELED!!!! NEVER ORDERED!!!!

SO BY NOW SHE MADE THE THIRD PERSON INVOLVED AND EVERYTHING WAS MESSED
UP. I WAS NICE, MY HUSBAND WANTED TO RANT BUT I WOULDN'T LET HIM. THE
PIECES TRICKLED DOWN. EVEN WRONG PIECES WERE SHIPPED. EVERYTIME I
WHOULD GOT THROUGH THE SAME STORY. EXPLANING AGAIN TO SOMEONE THE
MISTAKE AND HOW LONG IT WAS TAKING. "WELL, IT TAKES LONGER WHEN YOU
SPECIAL ORDER."

IF I HEAR THAT ONE MORE TIME!!

TODAY THE MANAGER OF THE STORE CALLED ME TO TELL ME THEY ONLY SHOW
WHERE I HAD ORDERED 2 PLACED SETTINGS OF 5. HOW MORE WRONG CAN THIS
GET?!!

THEY ALSO TOLD ME THEY ONLY HAD AN ORDER FOR 4 PLACE SETTING OF 5 FOR
MY PATTERN.I TOLD HER HOW FUNNY IS THAT. I AM LOOKING AT 8 RIGHT NOW
IN MY CHINA CABINET!

SHE EVEN ARGGUED WITH ME THAT I HAD NOT PICKED UP MY PATTERN JUST 2
DAYS EARLIER. I TOLD HER I HAD ANGAIN "NO. YOU PICKED UP XXX PATTERN."
SHE WAS GOING TO CHECK AND GET BACK WITH ME.

TODAY SHE CALLED. TELLING ME SHE WAS WRONG AND I WAS RIGHT ON WHAT I
HAD PICKED UP. DUH!! I GUESS THEY THINK I AM JUST STUPID.THAT I DON'T
EVEN KNOW WHAT I ORDERED OR PICKED UP, UNWRAPED, AND PLACED IN MY
CABINET!BUT OF COURSE, THEY DON'T SHOW WHERE I ORDERED OR PAID FOR THE
2 PLACE SETTINGS THAT THEY ORDERED FOR ME AND HAD COME IN 3 DAYS AGO.

I FINALLY LOST IT. TOLD THEM NOT TO EVEN CALL ME ANY MORE UNTIL ALL MY
ORDER HAD COME IN. I DIDN'T LIKE BEING CALLED A LIAR OR SOMEONE THAT
WAS TRYING TO GET SOMETHING FOR NOTHING AND TIRED OF ARGURING WITH
THEM.

OH. NO ONE WAS ARGURING. SHE WAS JUST TRYING TO VERIFY. HA. WHEN
SOMEONE TELLS ME 3 TIMES,YOU DIDN'T, YES I DID, NO YOU DIDN'T SO ON
AND SO ON.. THAT IS ARGURING TO ME.

I FINALLY SAID I WOULD JUST CALL TIM BELK HIMSELF AND NEVER ORDER
ANYTHING ELSE FROM BELKS Again. EVEN TELL EVERYONE NOT TO ORDER FROM
THERE.

NOW I KNOW IT ISN'T BELK'S FAULT. IT IS THE EMPLOYEES AND MANAGEMENT
OF THE HUNTSVILLE, ALABAMA STORE. BUT THEY DO REPRESENT AND DO WORK
FOR BELK.

TO MAKE A LONG STORY LONGER, THEY TOLD ME TO COME AND GET THE MISSING
CHINA, IT WOULD BE IN THE HOME STORE DEPT. AGAIN, I AM GOING TO SEE MY
DAUGHTER-IN-LAW TOMORROW AND WITHOUT HER MISSING CHINA BECAUSE THEY
TRIED TO STEEL THESE AGAIN!! THEY HAVE HAD THE CHINA FOR 3 DAYS AND I
HAVE BEEN TRYING TO GIVE THEM THE BENIFIT OF THE DOUBT AND WHEN I
FINALLY LOST MY TEMPER, GUESS WHAT! COME GET IT. IT'S HERE!!

THIS HAS TOUGHT ME ONE THING. DON'T ORDER CHINA FROM BELKS. DON'T
TRUST ANKYONE IN MANGEMENT TO HELP YOU. THEY ARE WORSE THAN THE PEOPLE
THAT MESSED UP IN THE FIRST PLACE.
JANICE O. HUNTSVILLE, ALABAMA

Reply

by Tracy H. Posted Fri April 10, 2009 @ 3:14 PM

Well first of all, it's common sense (if you have some, that is) to
ALWAYS save reciepts for purchases (any purchases for the matter.)
Another thing, it's common sense as well to ask for gift reciepts
(again, if you have common sense) when purchasing items that are
expensive for gifts to give to other people. I am 100% for restocking
fee's, I work in retail and I wish to God they would tack on restoking
fee's to those annoying customers that buy to only wear to a social
event, or whatever these yuppies do with the merchandise and then
decide to return it a few days later.
I work in retail, and we have quotas we have to make, and EVERY
SINGLE RETURN counts against us, and HURTS US in the end, which can
give us paycuts and even termination if it gets bad enough. It's not
fair on our part because of what you cheap morons do. By having a
restocking fee, it helps US with our quotas because we don't have such
a huge return fee, it's lessened which is better than the full fee. It
also teaches and trains you certain customers that you can't buy to
take back, it's wrong and not to mention STEALING. I mean, how would
you like it if I went out and purchased a $150.00 dress, wore it and
did not wash it, (say I had a skin rash and body odor) and then
returned it and you came in later, and loved the same dress and tried
it on, and bought it thinking it's brand new bla bla bla,,, only to
turn out you are paying for used clothing at new prices? You'd hate
it! It's DISGUSTING at 90% of what customers do. DISGUSTING!
My theory is this. If you cannot afford what you hold in your
hands when shopping, DON'T. BUT. IT! Period! It's not rocket science
people. If you go to a social event, or whatever and have to buy
something, then make sure what you buy you can afford it. It's people
like you that wonder why they can't get help in stores, because NOBODY
wants to help you if all you do is return stuff. And don't think for a
second we don't keep track of what you look like etc... because
everyone talks about you in the breakrooms etc... and it's the reason
why you can't get help, bc we know what you do, we know how cheap you
are, and we know you are a thief to our store. And yes, people who buy
to only return ARE thieves! Because you don't pay for your stuff, you
do at the register but you buy it to only wear and return.

Granted... not everyone who buys and returns are annoying, there are
cases where you have to return stuff. I understand this.

Reply

not to mention STEALING by lite n lively Fri May 22, 2009 @ 11:41 AM

Thank You!!! by AmberMariee Wed December 26, 2012 @ 9:16 AM

OMG by AmberMariee Wed December 26, 2012 @ 9:13 AM
by AmyKelly Posted Mon March 16, 2009 @ 1:07 PM

I've had the same thing happen to me. Belk's stated due to the fact
they issue coupons I would not get full credit as well. Even thought I
did not use a coupon and they have an actual record of what I paid.
Amy K

Reply

coupons by Judy L. Fri May 8, 2009 @ 10:21 PM
by KWDLEO Posted Thu January 29, 2009 @ 11:37 AM

I always shop at Belks because I know they are very good about their
exchange policies. I don't have to try on items in the store knowing
that when I get home, should there be a problem, Belks will gladly
accept returns. I usually have my receipts, however there have been
times I have not and they honored the exchange, anyway...even at a
different Belk's location. Chances are if a problem occurs, it isn't
Belk's fault but perhaps an employee that was having a bad day. If
you aren't satisfied with the treatment you are receiving, ask for a
manager. My only complaint with Belk's is there too high interest
rate on their credit line. I pay cash.

Reply

by timmmmm Posted Mon January 26, 2009 @ 2:35 PM

haha lady, without a reciept or the card used to buy the mixer, they
have no idea how much was payed for the item, if who ever bought the
mixer used a coupon, then they did not pay 299.99 for it obviusly. I
work at belk and if someone without a reciept returns an item without
a reciept or a credit card, then the refund given is the lowest amount
that an item has been sold for in the past 30 days. Ever hear of Gift
reciepts? guess not. Pretty much every retail store does this.

Reply
by Myrtle Posted Sat January 24, 2009 @ 10:57 PM

I don't understand most of the responses below. The complaint is to
the point. The cashier explained that the item was not on sale and had
not been on sale previously. The difference in price was due to not
having a receipt. Everyone makes mistakes. This was explained as a
restocking fee but a penalty for not having a receipt. I purchased
several suits on sale-I ashed the cashier to check tomake sure the
gadget or device that was on the suit was removed before she placed it
in the bag. Well when I got home, the beige device or whatever was
still there. I took the suit back the next day to have it removed. I
had the receipt but I refused to produce it because I specifically
asked the cashier to make sure that it was removed. To make a long
story short- I returned all the items purchased the day before.I had
the 3 suits with me. I went to the same cashier and the store manager,
security and everyone else that they could think off was called. The
refunded was the same. I then produced the receipt-while management
was trying to figure out what to do-I discovered that the suits had
been reduced after my purchase. I then repurchased the suits at the
lower price. Walked to the door-decided to see if the device was
removed-would you believe that it was still on the suit. I took the
suit back-removed it from the others and asked the cashier if she
could advise me on how to remove it. No, I did not want her to do it.
I removed it myself. How would you describe that situation. A
purchase-device attached-no receipt-a request to have a device
removed-I would call it stealing. But was the item stolen or just the
result of an overtired -not attentive employee. By all means keep all
receipts. As for receiving gifts-if not provided with a gift receipt-I
will speak with the buyer and if possible have that person go with
me-or get the method of payment-it can be looked up-return money to
buyer by method of payment or le the person decide if she or he wants
it to be in the form of gift card-but only if for the full amount paid
originally.

Reply
by Gerald J. Posted Fri January 16, 2009 @ 2:55 PM

Cant believe you actually think a store would take your word for what
was paid for an item. I work in retail (not at Belks) and I can assure
that no store keeps the same sale price on an item. We have Kitchenaid
mixers and for example I have seen one particular model go from 199.99
to 249.99 to 299.99. Where is the receipt for yours? Most gift givers
save receipts for large purchases. If not and it was placed on a
charge or check the receipt can be looked up. Sounds very fishy to me.

Reply

by phneugling Posted Sat December 20, 2008 @ 11:31 PM

Thank you for posting this. I was not aware of Belk's return policy. I
will make sure never to buy anything from them, again. I had bought my
grandmother some clothes for her birthday. I am so glad she did not
have to return them, because I did not get the "gift receipt" that
everyone is talking about.

Since I am a member of a family who shares expenses, we are all
effected when one of us gets ripped off. If someone spent $300 on me
and I only got $227 back, they would all be very upset. I will tell
everyone in my family about this and I'm sure Belk will not receive
any more of our business.

Thanks again!

Reply

poor me by coco c. Wed October 7, 2009 @ 11:00 AM
by mel m. Posted Mon December 8, 2008 @ 11:43 PM

i Hate Belks..I have a 4mth old whos great-grand parents buy gifts for
(we all know its rude to ask for a receipt. I was going to exchange it
at the loacl store, which by the way has limited clothes & who also
carries all the stuff the other Belks dont want or gets. But, the item
is on sale , which is fine. for 15.99 but the lady explained "becasue
so many peoples using coupons and discounts she could only give me
7.50 for it..I explained that that wasnt right i could understand
giving me the sale rice of 15.99 but not the other..So i returned 2
pairs of shoes one with receipt and one without..The ones without a
reciept she was going to give me 7.65 for them & they were 16.00reg
priced & no they were not on sale. I said "They are not on sale so how
do you figure that as the price she then expalined the b.s. of coupons
& stuff"..I said "well, would you be able to sell these items to me
for this price if i just walked up to you to buy them or would i pay
the full price."She said full price i wouldnt be able to sell to you
for the disocunted price"..

Reply
by my rose Posted Sun November 23, 2008 @ 11:08 AM

I work at Belk's and see all the things that are returned. I have
NEVER seen any store take back the things that they do. The person
could have useed many coupons that Belk uses and would have made the
purchase price go down. I have seen ones from 5% to 30% off that
would work on an Kitchen Aid. So next time get an GIFT RECEIPT (that
Belks has) and all will be fine. If you do you job than the poor
cashier that you beat up on can do theres.

Reply

by Your not your khakis Posted Thu November 20, 2008 @ 1:36 PM

I work at belks. And as one of the employees I see both sides of the
situation. On belk's side, the store only sells the products that
other manufacturers provide (at heavily discounted prices, I might
add) so the quality really isn't their fault. It is true that a
company should stand behind the products it sells and that is why they
do returns with receipts....no questions asked. If products are
damaged....they will at least replace them...again with the receipt.
You have to understand that even though you as the honest, hard
working, American may be completely trustworthy with your explanation
for what happened or what you spent on the clothing....not every
person who shops at Belks is the same. As a matter of fact you are
the minority in our client base. So simple rule: save all receipts.
If you don't want the receiver of the gift to know how much you
paid....then ask for a GIFT RECEIPT...again do not blame a company
that already gives you better deals than you can find almost
anywhere...FOR YOUR INCOMPETANCE.

Reply

How Rude by phneugling Sat December 20, 2008 @ 11:08 PM

how true!!!!!!! by coco c. Wed October 7, 2009 @ 11:02 AM
by mzliz Posted Wed September 17, 2008 @ 2:27 PM

I too have had problems with Belks. I purchased a pair of slacks in
the Crossroads Mall in Gulfport, MS several days prior to hurricane
Gustav. I evacuated to SC for the hurricane and wore the slacks one
time to a party. While at this function, the slacks seam through the
mid section of the pants from the back up to the bottom of the front
zipper completely unraveled. I took the pants back to the store w/o a
receipt but original sales on credit card was available. The refused
to compensate the amount I paid but would deduct an additional 30%
from the amount I paid b/c it was on sale on that date. I cannot
understand why they want to be so greedy. I will do my shopping
elsewhere from now on and get better quality products. Belks in this
area is not like the ones I grew up with in the Carolina's and they
are changing for the worse.

Rhona Davis

Reply
by Angela E. Posted Fri August 29, 2008 @ 9:42 AM

Wake Up People....Save your receipts. Who gets gifts for someone and
does not keep a receipt for it? Especially expensive items? Don't
blame someone else for your irresponsibility. I know that's the
American way now, but dare to be different.

Reply

by sweetpea28 Posted Mon August 25, 2008 @ 11:35 PM

Belk's cheats you plain and simple when you don't have your reciept.
My husband bought me a pair of pants for my birthday. Needless to say
they didn't fit. He couldn't find the reciept right off. I took them
back just to see what they would give me for an exchange. Mind you he
had bought the pants 2 days prior. They were only going to give me
$16.99 for a pair of pants he paid $50.00 for. He was furious and
searched harder for the reciept. We were lucky we found it. I got my
money back and now I try not to shop there unless I really have to.
It doesn't matter if it is a pair of pants or a mixer they make money
off of you. Anyway, when someone buys you a gift and you don't need
it they would expect you to take the item back and get the money for
something you can use. Once the gift is given it is yours to do with
what you see fit. Maybe that person just did not know what to get.
They would much rather their money go for something usefull rather
than something you will not use.

Reply
by MommyG4 Posted Wed January 10, 2007 @ 11:17 PM

Which is why more and more people are going to gift cards. Maybe next
time the person should give you one from Belk for $50 and be done with
it.

Reply

by tater30 Posted Wed January 10, 2007 @ 4:11 PM

The "customer" you refer to in your title, you know, the one being
cheated, would actually be the one who paid for the mixer in the first
place. Not you. You are trying to take money from them that doesnt
belong to you in the first place. Shame on you for being so greedy.

Reply


Not entirely true by tea_granny Wed January 10, 2007 @ 9:37 PM


I guess, but by tater30 Wed January 10, 2007 @ 9:50 PM


True, But... by Tina N Thu January 11, 2007 @ 7:36 AM


Not that I agree wiht her at all... by tea_granny Sun January 14, 2007 @ 1:12 PM

Easy come, easy go by phneugling Sat December 20, 2008 @ 11:17 PM

Duh by Claytonanne Fri December 26, 2008 @ 1:29 AM


by sarahd Posted Wed January 10, 2007 @ 3:35 PM

I worked in returns for a store and if the customer didn't have the
receipt at the time of the return the customer got back the lowest
sale price in the past 90 days on a store gift card. My guess is that
at some point during the holiday season they ran a sale on the
mixer...for all you know the person that purchased the gift purchased
it for the sale price...and if they are sure that they paid full price
it's probably because they have the receipt, which would have
entitled you to a full refund.

Reply

by Venice Posted Wed January 10, 2007 @ 2:16 AM

I haven't read all of the responses and apologize if I'm repeating
this, but just because the mixer was $299.99 on the day you tried to
return it does not mean it wasn't on sale at some point for #227.36,
which would be the amount of the refund without a receipt.

You were lucky to get that and shouldn't be complaining.

Reply

Agreed by Cass Wed January 10, 2007 @ 8:04 AM

Oh, I just noticed this by Cass Wed January 10, 2007 @ 8:06 AM

by Gino Version 1.2 Posted Tue January 9, 2007 @ 9:14 PM

Wow what a great gift! You could try a bunch of stores and "shop
around" for the most frugal restocking fee and return policy. But it's
a pain to lug 26 lbs from store to store. What a bummer you have to
lose 75 bucks for the giver's lack of forethought in not keeping a
reciept.

Reply


Maybe by Chris M Wed January 10, 2007 @ 12:08 AM


Good point, Chris by RedheadWGlasses Wed January 10, 2007 @ 10:37 AM


Or Target? by Tina N Wed January 10, 2007 @ 10:48 AM


by tea_granny Posted Tue January 9, 2007 @ 7:27 PM

There is no law anywhwere that says a store has to take back an item,
with or without a receipt, unless it is defective. Period.

The store was already giving you a break by accepting such a high
ticket item back without a receipt, so they were well within their
rights to charge restocking.

If the mixer was bought there, then perhaps a new mixer had already
been ordered in to replenish the inventory. Now the store has 2 mixers
that may or may not sell. Kitchen Aid mixers are considered top of the
line, and not everyone is willing to pay $300 for a mixer.
The extra $70 probably helps offset the losses if the returned item
doesn't sell for a while.

I can understand that you are upset about the restocking and don't
feel it's fair, but as I said, they could have refused the return in
the first place.

Reply

On the other hand by phneugling Sat December 20, 2008 @ 11:20 PM
by JuliePie Posted Tue January 9, 2007 @ 6:43 PM

The one thing I don't get about all these letters concerning returns
w/out receipt (because it was a gift) is how you know where they
bought it in the first place? I can see items exclusive to a certain
store, but KitchenAid appliances are for sale everywhere. How do you
even know the gift giver bought it at Belk if you don't have the
receipt?
If you just chose Belk as the place to return it, well then, that
explains the restocking fee. If they have to try and resell something
that was probably purchased elsewhere, they're going to charge you for
that.

Reply

by Tina N Posted Tue January 9, 2007 @ 6:38 PM

Who wanted her toys back from the Marines Toys for Tots drive.
You paid nothing for it. The person who should get the money back is
the person who BOUGHT it.
And the restocking fee is quite fair.

Reply

Shills abound. by phneugling Sat December 20, 2008 @ 11:23 PM


by Bill R Posted Tue January 9, 2007 @ 5:41 PM

Randa,
Sounds like a Restocking Fee to me.
Common practice in the biz world these days.
Bill R.

Reply
by S. Brown Posted Tue January 9, 2007 @ 5:35 PM

You returned an extremely generous gift without a receipt and are
complaining that you were cheated? Don't you think it was the poor
sole who saved up and actually paid for your gift that got cheated?

I believe that you most likely didn't get the $299.99 the items was
selling for the day you returned it because at some point in time
(i.e. 30 days or whatever) it previously was on sale for less (by my
calculation approx. 25% less), so you were given that on the gift
card.

Here's an idea - - why don't you ring up the person who gave you the
gift, tell them that when you went to return it you didn't get the
$299.99 it was selling for on the day you made the return and would
appreciate if they would send you the receipt. No - - wait - - that
could be a problem because if the gift giver paid via their credit
card the money would probably go back to them instead of to you - -
darn!

Reply
by George Smirnoff Posted Tue January 9, 2007 @ 5:10 PM

I like that it was a GIFT and she's complaining about the amount of
money she is getting for it. What did you lose on the deal? NOTHING.

Reply


by Courtney C Posted Tue January 9, 2007 @ 4:56 PM

Ditto what everyone else said. How are you going to complain when you
were TOLD you wouldnt get the whole $299.99 back? What more did you
want her to do, tattoo it on your forehead? That's the store policy,
that's what you get. End of story.

Reply

by KamenRiderOsaka Posted Tue January 9, 2007 @ 3:42 PM

Wait. Im confused. You were told that you would not be getting the
full amount. You said it right in your letter.

"The cashier advised me that the store would keep a percentage of the
cost due to me not having the receipt."

You knew that you werent going to get the full amount. It sounds like
they charge a restocking fee for items that do not have a receipt.
This is pretty common practice nowadays. If you dont have a receipt,
you're either charged a restocking fee, or you are given the lowest
price the item was selling for within the past 14-90 days. This is
pretty common practice, and it is becoming more and more common,
especially with theft of high priced items becoming bigger (not saying
you stole it, btw.)

I highly doubt you will get a full refund. You were told that you were
not going to.

And, I looked at Belk's website. You said below that you were going to
spend the money for clothes for needy children. How? Belk doesnt sell
clothes. They look to be a Bed, Bath & Beyond type of store.

Reply


Belk in my area by CandyPickletoes Tue January 9, 2007 @ 4:06 PM


Very true... by KamenRiderOsaka Tue January 9, 2007 @ 5:30 PM


I'd put Belk on the same line as Hechts by CandyPickletoes Tue January 9, 2007 @ 6:20 PM

Yes, they do. by phneugling Sat December 20, 2008 @ 11:25 PM

by calm Posted Tue January 9, 2007 @ 3:10 PM

You may have known that the mixer was not on sale the day you went to
return it, but you have no way of knowing whether it was available at
the lower price at any point previously.

In any event, you were informed what Belk's policy was (I'm not clear
whether it applied because you didn't have a receipt or because you
didn't have a receipt and the mixer had previously been on sale or
what, but they were very clear on you not getting $300 back) and you
accepted it when they gave you the refund. Now you want them to make
a retroactive exception for you.

I don't see it happening.

And while you might regard this policy as a form of cheating,
historically people making returns without receipts have too often
been engaged in practices that are clearly deceptive and to stores'
detriment. Policies like the one you're complaining about may well be
the stores' way of discouraging that sort of thing and/or passing the
costs of those scams on to those legitimate customers -- such as you
and whoever gave you the mixer -- who offer the scammers cover by
insisting on returns without receipts.

I don't really care what you want the money for, but as you brought it
up I wonder whether you considered donating the mixer to whatever
group you'd be giving the clothes to, so that they can raffle it off
and possibly make significantly more than $300 they can spend on the
children?

Reply


by tickytack Posted Tue January 9, 2007 @ 2:57 PM

It was a gift; you didn't pay for anything to begin with.

Reply

by Harleycat Posted Tue January 9, 2007 @ 2:51 PM

Most retailers will give you the lowest sale price with X number of
days if you don't have the receipt. I know Macy's will only give you
the lowest sale price within the past 6 months if you don't have the
receipt. So even if the item is presently on the sales floor for
$299, if at anytime, within the last 6 months, it was on sale, say for
$219, that's what you get.

I know those Kitchen Aid mixers go on sale often. I waited till a
sale and got mine for $219.

Reply

by RedheadWGlasses Posted Tue January 9, 2007 @ 1:17 PM

Who spends $300 on a nice mixer for a Christmas gift without being
sure the recipient wants or needs it? Nobody. Except maybe someone
with more money than they know what to do with.

If you wanted the $300 so bad, you should have asked the gift giver
for the receipt. Oh, wait, then your relative or friend would know
that you're returning their expensive, generous gift for the cash.

How greedy and ungrateful can you get?

Reply

I have more money than I know what to do with.... by Randa Brewer Tue January 9, 2007 @ 1:40 PM


I don't believe you by RedheadWGlasses Tue January 9, 2007 @ 1:59 PM

I'm not asking for you to believe me by Randa Brewer Tue January 9, 2007 @ 2:15 PM


So what is the answer? by donno Tue January 9, 2007 @ 6:49 PM


if you have more money than you know what to do with... by kierdevin Tue January 9, 2007 @ 7:49 PM


It's a standard restocking fee. by Tina N Tue January 9, 2007 @ 10:56 PM

refund by ka8byrdie Thu August 14, 2008 @ 4:47 PM

I disagree by phneugling Sun December 21, 2008 @ 12:10 AM


I absolutely don't believe that. by Tina N Tue January 9, 2007 @ 10:53 PM

Belk's clothing by phneugling Sat December 20, 2008 @ 11:59 PM




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