BELLSOUTH SERVICE

As others have said, please turn off the cap locks, it is very
difficult to read and is considered "shouting".

How do you pay Bell South? Automatic bill payment, by check, by your
own bank's bill payment? If by check, are you noting your current
phone number/account number on the check? If not, you need to. If
it's online somehow, make sure the information is correct, ie: account
number etc. When refinanced our mortgage we didn't realize that we
had a new account number since it was the same mortgage company. All
of a sudden we got a letter that we were delinquent. I knew we had
been paying them but after investigating discovered that the checks
the bank issued had the wrong account number because we had never
changed it. What a hassle to get that straightened out!

Please do not use CAPS! If you have a balance on an old number, they
WILL use any money you send them to pay that off first. If you do not
have a balance on the old number, then Bellsouth is at fault here and
you need to really stick to your guns. Keep calling until you get a
supervisor who will correct the problem while you are still talking
with them. I hope you get this worked out....Good Luck!

I realize you are angry, and have a legitimate reason to be upset.

I would like to point out, though, that the use of all caps is the
internet equivalent of yelling, and is very rude, not to metnion hard
to read.

I hope they finally get their act together for you.
That is some pretty poor service.