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 Your trouble determination fee to a renter
Posted Wed March 21, 2007 2:49 pm, by Robert W. written to BellSouth Telecommunications
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For the past 49 years, we have been Bellsouth/A T & T customers and stockholders. And, your service has been all we ever hoped for.
However, in mid February this year, one day we found that our line was completely "dead." We
checked with neighbors and found their's to be the same. My wife then called you to report this--
utilizing a cell phone- and was advised that there was a trunk out--that you were working on it.We later found out that Jax Country Club residents also had the same interuption of service.
That evening, our service was restored. But, we then found that, during all conversations, there would be a clicking sound--like a 60 second modulating signal. We attributed this sound to your continuing to work on the lines in our area. We are experiencing major shopping center construction at Hodges and Beach Blvds. as well as across the street from us on Hodges.
This continued for a couple of weeks before my wife called your service number to inquire further. Your rep told my wife this should not be occurring--she advised she would send a service tech our in two or three days. And, if the trouble was in the lines, there would be no charge to us. If the problem was in our apartment wiring, there would be a charge to repair it.
As renters living on social security, this sounded reasonable to us. Primarily because the problem occurred at the time your did the repairs on our trunk. And, if repairs were needed for building wiring, our complex service people would do it--at no charge to us.
A very courteous tech came to our apartement, spent a few minutes looking at our phone, and advised that the problem was in the apartment wiring. And, there was already an $80.00 charge for his coming out and if we wished him to repair our service, there would be a $110.00 charge.
We advised that we were merely renters--that we had not been advised of this $80.00 fee merely to "determine blame." And, we could not afford either charge.
The tech left--the problem continued for a couple of more weeks--then, we saw your trucks and trailers working across the street from us for several days. And, suddenly the "clicking" was gone.
I truly feel the noise on the line was in your lines. And, when you finished the work across from our apartment comples, the problem was eliminated.
Also, as renters, we have no responsibility for the internal wiring in our buildings. And, we were never told of an $80.00 fee merely to determine blame.
Had we known of this fee, we would merely have tolerated the "clicking" --as we did anyway. And, when you completed your trunk repairs, it did ultimately go away.
Please look at this charge and see what you can to about it. I truly feel that we should not have to pay it. We most certainly can not afford it.
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