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 Trained to Lie?
Posted Sun September 14, 2008 1:41 am, by Kathy D. written to BellSouth Telecommunications
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We have been customers of BellSouth for years. Recently, we set up a second phone line for a home office. We wanted to get DSL service for this new number, which is 318-386-XXXX. Our main account is under 318-386-XXXX.
Well, at that point, the trouble began. At first we were told that DSL was available. We waited for the line to be provisioned, but it never was. I called Customer Service and they told me we couldn't get the DSL because the line was new and we had to wait at least 72 hours. Well, we waited, and guess what? No service! On yet another call to BellSouth I was told that DSL wasn't available for that number at all. I was confused about this because we have it on our primary number.
On my next call(about the fourth), I was promised that we would be able to get DSL and that we would also get a rebate check and 'other compensation' for the inconvenience we had experienced. I was also informed that a supervisor would call us back the following day to finalized the details. This never happened.
Does BellSouth train their CSR's to lie to the customers just to keep them happy? Why do this? Why not just tell the truth?
+
I would like for BellSouth to get us set up with DSL, but since that won't be happening, how about training your reps to tell the truth?
Thank you.
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by lordsbaby2008 Posted Mon September 15, 2008 @ 12:04 AM
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Hi Kathy,
Dont feel to bad they lied to me to, when they told me that the DSL
was out where we are to and come to find out after using dialup I was
just excited like crazy, then found out once we got the equipment....
BOOOM no dsl....it wasnt available, they said it was a computer glitch
yeah right....be lucky at least they offered you some compensation lol
:-)
I do hope and pray you get it!!!!
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Is it any wonder that consumers hate phone companies?
The quality of service in this situation is so darn rotten, the poor
customer is reduced to wondering if the phone company is lying to her.
And why is that? Because, apparently, the folks at BellSouth are
incapable of giving accurate information or following up when the
customer calls back repeatedly.
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Because
by fight noise pollution Thu September 18, 2008 @ 12:49 AM
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by Donno Posted Sun September 14, 2008 @ 9:12 AM
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Kathy - you had a decent letter until it veered off in an odd
direction. In the end it looks like you've given up completely.
Everything was humming along, with some bumps in the road, but then
all of a sudden you say they lied to you about getting service, a
rebate, etc. What leads you to believe this? Did you try calling
back about the fact you never received the call? What are the dates
involved?
In my own experience getting DSL with Verizon, I was told variously
that I could and could not get DSL. Even *after* they sent me the
wireless modem I got a call saying it was not available in my area (!)
Ultimately it was available, and I finally got up and running. Yes,
it seemed like they definitely had their heads *you know where*, but
in my case I never felt they lied to me.
If you have DSL on one line, it should be available on the other
unless they don't have a slot in a box somewhere. Hopefully if you
persevere they will get you connected. I'd call back and keep asking.
Good luck.
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SHARED LETTERS 
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