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 BellSouth has let me down
Posted Tue July 25, 2006, by Laura R. written to BellSouth Telecommunications
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Long Distance Blocked
I signed up for worldcom for my long distance provider. My long distance service wouldn't work. I contacted Worldcom numerous times and they worked relentlessly to solve the problem. I contacted Bellsouth both by email and phone and each time they said that they had Worldcom as my provider and that I needed to call Worldcom it was their problem. This went on for weeks! Finally, a tech from Worldcom gave me specifics to ask Bellsouth because he knew it was a problem with my local provider. I finally received an answer that my service was blocked until I paid a $100 deposit. Even though any long distance, directory assistance or collect calls would be charged through World Com I am supposed to pay a deposit to Bellsouth?!? To add to this craziness Bellsouth never felt the need to notifiy of me of this when I called, emailed, or signed up for service. I feel like because I didn't choose Bellsouth as my provider Bellsouth was going to do nothing to help me!
I don't believe that Bellsouth is going to do anything to remedy this matter, they have me between a rock and hard place. Bellsouth should lift my block so I can use the long distance provider I want. If a deposit is needed it should be from the long distance provider not Bellsouth.
I guess it is time to switch my phone service to my local cable provider. Their rates are better and they want me as a customer!
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by Beeracuda Posted Wed July 26, 2006 @ 7:22 PM
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Dealing with the local phone companies are a royal pain, which is
exactly why I switched to Vonage. I've heard of a few complaints
about Vonage, but after being with them for over 4 months now, I've
experienced no problems at all. It's much cheaper than the VOIP my
cable system provides ($24.99 vs $39.99), I have nationwide
long-distance plus I get all of the UK, Ireland, France, Spain, and
Italy toll-free as well. I also get to pick which area code I want,
since much of my family lives in another state.
The only drawback is that if your cable internet goes down, you can't
use the phone to call the cable company, unless you use a cell phone.
But that's not a problem either.
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by mitchell friend Posted Tue July 25, 2006 @ 10:52 PM
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contact the fcc and file a complaint. and also you state utilities
comission.
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