unable to get my rewards

Posted Wed October 31, 2007 8:28 am, by robert p. written to BellSouth Telecommunications

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I started service with bellsouth (at&t) on august 28, 2007, at which time I was told I am eligible for several rewards: $75 for dsl service, $50 for long distance, $125 for switching from cable internet to dsl. a few weeks later I ordered their home networking kit which came with a $100 reward. I have tried a dozen times to call and get my rewards and keep getting told they are invalid. After several minutes of discussion the customer service rep will see that I am in fact eligible and tries to enter my rewards. several days later I check on my rewards and they show invalid again. twice I have been cut off after over twenty minutes on the phone, and am very frustrated with the situation. I originally ordered all these services because they came with such good rewards, and now I am being told I can't have them.

Please give me my rewards totalling $300 before I am so frustrated that I cancel all my services.
Robert Perez
706-855-6814

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Re: unable to get my rewards by CrazyRedHead Posted Thu November 1, 2007 @ 8:22 AM Do you have the complete rewards package on LD and local service? I found out that you have to have this service in order to be eligible. I signed up for AT&T mostly due to wanting a lower bill. I have received two of the rewards and am waiting on the other three. When did you mail in the paper "Kick the cable" 125.00 reward? It takes 3-4 weeks to post. It never posted for me, I had to call in to check on it and they said it was going to be mailed in three weeks, we'll see. You can go on there website and check yourself. On the home page click on residential and go to track your rewards. You'll have to enter your phone number and it will show you all the rewards that you are eligible for and there status. I hope you get them, they will come in handy for the holidays. Good luck. If you need any help you can email me. Reply I just received another rebate reward. by CrazyRedHead Fri November 2, 2007 @ 2:43 PM