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 Need warranty battery replacement
Posted Sun April 8, 2007 9:19 pm, by James R. written to BellSouth Telecommunications
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I purchased 2 new 2 Way Wristwatch Communicators (model #FW13Z) for my sons on 3/28. After opening and charging them for the recommended 12 hours I discovered that one of the batteries was defective (would not work in either unit although both units worked with other battery.)
I attempted to call the BellSouth technical support line listed on the instructions (1-800 418 3676) but each time I entered my model number the recording would say "This model has been discontinued" and would then move me back to the main menu.
I was never able to find a path through to an actual person who was willing to help me. I did get to sales once but the person said "thats a technical issue choose the options for tech support" and transferred me back into the IVR before I could fully explain the problem.
That is when I gave up and decided to try PlanetFeedback.
I would like a representative from BellSouth to contact me and make arrangements to ship me a new battery, free of charge.
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