great service

Posted Fri April 13, 2007 12:00 pm, by Stephanie R. written to BellSouth Telecommunications

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I had a very good experience with your company and I would like to share.

On Wednesday, April 11, my family's DSL modem stopped functioning. After an hour of trying to get it to work, I called Bellsouth Fast Access DSL's tech support. The gentleman that I was connected talked me through a few steps to see if he could pin point the problem, but nothing worked. He agreed that it was the modem that wasn't working. So he wanted to set up an appointment to send a technician out to the house. I was happy to learn that he had a time available for the next day, but since no one was going to be home, I opted for an apointment for Friday, between 8 am and 12 noon.

I was really surprised and happy when the Bellsouth tech, *****, was there first thing in the morning. I thought that the tech wouldn't be there for hours. He checked the outside lines to make sure there wasn't a problem and then came into the house to look at the modem. It was the modem that was the problem.

So, he set us up with a new modem and explained how to work it. He was very friendly and knowledgeable and answered all the questions that I had.

Thank you for providing such good customer service. My family appreciates it.

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Re: great service by RedheadWGlasses Posted Sat April 14, 2007 @ 3:24 PM Great letter! My dad worked his entire life for the phone company, and I remember deregulation (late '70s, maybe 1980 or so) and it was the beginning of the end as far as good customer service goes. My dad predicted it, and he was right. Bellsouth is the last good phone company left. Thanks for sharing! Reply The beginning of the end.. by Harleycat Sun April 15, 2007 @ 8:46 AM Forgot about.. by Harleycat Mon April 16, 2007 @ 9:55 AM Re: great service by Harleycat Posted Sat April 14, 2007 @ 9:29 AM I agree, this is a great letter. I deal with all the major phone companies on a daily basis and Bellsouth is one of the best to deal with. Reply Could it be? :) :) :) by rxgirl Posted Fri April 13, 2007 @ 11:24 PM This is a great letter and it is a compliment to boot. This letter flows nicely, and was a pleasure to read. It is grammatically correct and uses punctuation in all the right areas!! This letter deserves the PFB Seal of Approval!! Thanks Stephanie R. for writing such a great letter, it is a refreshing change around here :). Reply